LEXUS Complaints

Odometer Fraud. The contact purchased a 2007 Lexus ES 350. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 120,000. It was later discovered upon checking the Carfax report that the mileage was 200,000.

The dashboard on my 2012 Lexus IS 250 has developed significant cracking across the surface despite the vehicle being garage-kept, low mileage, and well-maintained throughout my ownership. The cracking is not the result of any accident, impact, or misuse — it appeared spontaneously and has progressively worsened over time. Lexus acknowledged this as a known defect by establishing Customer Support Program ZLZ, which provided extended coverage specifically for dashboard, instrument panel, and interior trim panel cracking on certain Lexus models. The existence of this program confirms that Lexus was aware of a systemic manufacturing or materials defect affecting these vehicles. My vehicle fell outside the ZLZ coverage window by a matter of months. Despite my appeal to Lexus National Headquarters citing my long-term ownership, the vehicle’s low mileage, and the timing of the condition’s appearance, Lexus has declined to provide any assistance and has stated this is their final position. I am filing this complaint to document this defect and contribute to the record of affected owners. Dashboard cracking of this nature is not only a cosmetic issue — a deteriorating dashboard can cause glare, distraction, and potential visibility impairment for the driver, which raises legitimate safety concerns. I am requesting that NHTSA review whether Customer Support Program ZLZ adequately addressed the full scope of affected vehicles and owners, and whet

y 2025 Lexus TX500h experienced sudden and complete AC failure at fewer than 25,000 miles, 18 months after purchase. The selling dealer diagnosed a refrigerant leak from the AC condenser and denied warranty coverage citing road debris impact damage. No photographic documentation of a discrete impact event or specific leak point was provided to support the denial. This failure is consistent with a documented, systemic design vulnerability in the Lexus TX platform. The vehicle's wide-open front grille design allows road debris direct access to the AC condenser, which sits as the frontmost component in the cooling stack with no protective barrier. Multiple NHTSA complaints document identical failures on TX platform vehicles at extremely low mileages including 580 miles and 900 miles, with dealers uniformly denying warranty coverage. Operating without AC in Texas summer heat constitutes a safety hazard, particularly for child passengers. I am requesting NHTSA investigate this as a systemic design defect pattern across the TX platform. Attached photos include: (1) photos provided by the dealer as their evidence of "impact damage" — none of which document a specific leak point or impact deformation zone; and (2) photos taken by the owner of the condenser on the Westside Lexus loaner vehicle provided during this service visit, which show comparable fin condition and debris accumulation to the denied vehicle. The loaner vehicle photos demonstrate that this condenser condition is consistent with normal operation in this environment, not discrete impact damage.

On our 2025 Lexus TX350, less than 1 year old, and under normal driving conditions, our AC stopped working suddenly. Upon inspection at the dealership, they determined a rock or road debris came through the front grill and impacted the condenser, which caused a major refrigerant leak and ac to stop working. I believe this was due to a poor design of the lower half of the front grill, it’s wide open and offers little to no protection to ac and engine components. They should have a better honeycomb or similar grill to protect components. The refrigerant leak is an environmental and road safety issue, and living in hot climates like southern Nevada, when it’s 110 degrees outside, the heat inside the vehicle with no AC is a safety issue for children, adults, etc. The dealership did not cover repairs under warranty, and quoted $3,500 to repair either with cash or submit insurance claim.

The dash has started melting after being in hot weather. Despite ceramic window tint which reduces heat (and likely slowed the melting) the dah continues to melt. This results in significant shining and reduction in visibility. While there was an enhanced warranty program from Lexus in which they would repair the dash, the melting occurred shortly after that expired. They will not take responsibility and fix it as they should, given this is a KNOWN issue with serious safety concerns.

The headlights continusely shot off while driving. The shift solenoid are stuck off causing the check engine light to continuously remain on. This all began 2023.

Sunroof tempered glass spontaneous explosion. Loud explosion startled me and my wife, good thing the sliding roof cover was closed otherwise small pieces of sharp glasses will hit us on our head, face and shoulders. Lexus of Oakland denied any product defect and blaming a foreign "magnetic" object hit the sunroof. I was only driving 20 mph in a residential neighborhood and no cars in front of me when the sunroof exploded. No warning lamp or symptoms prior to the incident. My wife and I were scared!

I purchased my vehicle 2026 Lexus tx350 from Lexus of Manchester located in [XXX]. As soon as I left the lot I noticed the hood would shake violently and almost pop up which signaled the safety latch alarm. The alarm would signal multiple times throughout a highway trip. Most noticeable around 70 mph. The dealership was helpful and set up an autobody repair where they added adhesive into the hood. Unfortunately the hood flutter is still present and it’s only a matter of time before the adhesive wears down. After conducting research Lexus issued a bulletin repair acknowledging the fault in engineering regarding the aluminum light hoods. The hood is clearly to light and this is an obvious engineering defect which should signal recalls. I have read thousands of similar cases and Toyota is failing to take accountability of this problem. They need to replace the hoods instead they are refusing to acknowledge this is a recall and sneakily sending vehicles out to autobody shops. I have read the Lexus GX and TX both have the same problem. It is not safe to have a hood flutter like that it puts way to much strain on the hood safety latches and eventually they will fail. I do find it absurd and ridiculous that a brand new 70,000 SUV has such a problem. My hope is submitting this complaint it helps force Toyota do the right thing and take accountability for their engineering defect. Thank you Respectfully, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2026 Lexus TX 350. The contact stated that after an extended driving period, the vehicle was parked in the garage, and the contact became aware of a strong gasoline odor. The fumes caused persistent headaches that lasted two days. The contact had not sought medical attention. Upon inspection, the owner was unable to locate a visible fuel leak. The vehicle was moved to the driveway and was later towed to the dealer. After an extensive diagnostic test was performed by the dealer, the cause of the failure was not yet determined. The vehicle remained with the dealer and was not repaired. The manufacturer was notified of the failure, and the contact was provided a case number. The failure mileage was 3,563.

Dear Sir or Madam. My name is [XXX], [XXX], [XXX] living in [XXX]. I bought my 2008 Lexus RX400h car, used, in 2014 at a non-Lexus dealership in the [XXX] where I used to live. My Lexus VIN is: [XXX]. I've been satisfied with the car..until today. The car had been running smoothly forever, and this morning while I was driving I came to a stop (red light) and the car suddenly shut down completely, including the loss of lights, and the whole dashboard went dark. Other cars behind me were honking their horns. I could not even turn on the hazard lights. After 1-2 minutes, all of the lights/warnings started coming on one after the other. I started the car again and run around three different errands without having further issues. I checked online to see if other owners had experienced a similar situation, which is the case. One person said that there had been two recalls in 2011 and 2013, both related to the inverter module inside the hybrid system. Although, I called today a Lexus dealership, [XXX], located in [XXX], and I was told there are no recalls for the VIN number that I provided. Another owner said she/he went to a Lexus dealer in [XXX] and she was told it was a defect in the gutter drainage design and that water gets into the hybrid system. This is a dangerous and potentially catastrophic situation if the vehicle suddenly shuts down on a freeway/highway putting passengers in risk of harm, injury, or death. This is a horrific defect which Lexus should correct immediately with a recall before one of us ends up at the cementery. I am glad to know that organizations such as the NHTSA exist, and I will appreciate very much that immediate action is taken on this matter. Sincerely, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)