LEXUS Complaints

The contact owns a 2024 Lexus NX Hybrid. The contact stated that the driver's side headrest was inoperable. The contact stated that she attempted to adjust the headrest however, the headrest failed to respond. The head rest had pushed the driver forward causing neck pain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50. The VIN was unavailable.

During driving an issue arose where the acceleration had to be performed in order to avoid a potential accident. The gas pedal vas depressed but the transmission would not downshift or accelerate. After about a second or more the transmission finally downshifted and the vehicle accelerated. I was able to steer out of trouble and fought the in order to do it. This is a know issue and programmed by Lexus. Who in their right mind does not allow the car to accelerate when the gas pedal is depressed. this issue ue seems to be with IS500 only. the mechanic did acknowledge a slow shift and this is by design. I am afraid to pull into traffic since the car will not go. It will start to go then slow down or back off and then after it downshifts it picks up speed. The time is so slow that I could get hit if the approaching traffic gets to me despite knowing that the distance is sufficient to safely pull into traffic. the car is unpredictable. In my other cars I have no issues like this. I have another Lexus vehicle and it does not do this. Many have reported the slow downshift and Lexus mechanic say it is by design. A downshift of one second or more at 60 miles an hour is 88 feet of travel. The car is not safe to drive because the driver is not in control. If you have to accelerate to avoid an accident or get out of the way you will not be able until the stupid car decides to. I have driven other Lexus models and they do not do this. Only IS500 does this. It is so unnatural that you press the gas pedal half way down and nothing. The car has to accelerate when you need to accelerate. Lexus also sells performance but it is not a performance car. Somebody is going to die due to this issue. I am nervous driving the car and I feel like I am out of control. This is a continuous problem. So far I almost got into 3 accidents due to this issue that could have resulted in a serious accidents.

The contact owns a 2020 Lexus NX. The contact stated that while driving 65 MPH, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was towed to the dealer. The dealer could not diagnose the failure. The failure reoccurred. The vehicle was towed back to the dealer. The dealer diagnosed the vehicle and determined that the ignition coils needed to be replaced. The vehicle had not been repaired by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,880. The VIN was unavailable.

The dash of my vehicle melts on moderately warm days. It gets so shiny that it reflects off the windshield, making it very difficult to see. Others have also complained about the fumes making them physically ill. The manufacturer had a brief program (ZLD) to replace the dashboard, but I did not receive a notification and missed the very short window. I don't understand how this is something that they can now refuse to fix in my vehicle when it clearly affects safety. This is a recurring and persistent issue and has been for years.

The lane departure camera is mounted to the windshield and the glass between the windshield and the camera becomes fogged over time. This results in the lane departure system becoming less sensitive or inoperable - in particular in low-light or when sun was shining toward the camera (dusk/dawn). It also results in the adaptive cruise control becoming more erratic (abrupt in stops). This design puts the user of the vehicle and others around them at risk as key safety systems are compromised. This is in an area that is generally not easily accessible for an owner to clean. However, I was able to remove the camera and clean the glass (please see pictures) and normal function resumed immediately. This is not an operation a owner should attempt and there are warnings about camera re-calibration. I believe NHTSA should consider this a design defect that could be cured by a visit to a dealer (periodically) with their technicians performing a complementary cleaning of the interior camera glass to ensure the camera continues to function properly. About the car: This car has never been in an accident, non-smoker, always garaged (no sun/heat exposure) driven in the city with no dust or debris in the cabin (exceptionally clean inside and out) 33,500 miles at time of cleaning (photos attached). I believe this fog is due to off-gassing of cabin materials that occurs naturally as the vehicle ages.

My front passenger door actuator has failed. This door cannot be locked/unlocked with the remote or by pressing any lock/unlock button. This prevents the driver from being able to lock all the doors or the front passenger from being able to quickly exit the cabin unless the manual unlock switch is known and applied. This is the 5th door actuator that has failed on this vehicle. I'm the original owner and it has 51K miles on it. All 4 doors failed and this is the second time for this particular door since it was replaced some 4 years & 21K miles ago. The problem started a few months ago and is currently intermittent. Being "sometimes" safe is not being safe. I have not had it analyzed at the dealer since I would not bring it there unless I planned to have it fixed. There were no warning signs or lights.

The contact owns a 2008 Lexus IS250. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormally strong fuel odor coming from the vehicle. The failure persisted and the fuel light frequently illuminated on the instrument panel after refueling. The contact inspected the vehicle and discovered fuel residue in the fuel pressure sensor located by the intake manifold. Upon investigation, the contact discovered NHTSA Campaign Number: 18V432000 (Fuel System, Gasoline) which he linked to the failure. The manufacturer and the dealer were notified of the failure; however, the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 102,000.

The contact owns a 2017 Lexus RX350. The contact stated that upon attempting to exit the vehicle through the driver's side, the door failed to open. The contact was able to exit the vehicle after reaching through the open window to open the door using the exterior door handle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.

Power steering malfunction with red steering wheel sign Car doesnot turn either side Power steering low Visit your dealer

The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html