LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 LEXUS RX- Boca Raton, FL
Abs actuator failure causing wheels to lock up in wet conditions along with loss of control..I nearly crashed into pedestrians when it failed. suddenly check abs light came on along with abs system malfunction...I could've been killed or killed someone. lexus will not cover the repair though they did for customers under 50k miles and under warranty which is completely criminal. Any lexus of Toyota highlander with abs assembly part # 44510-48080 needs to be recalled and replaced at Toyota and lexus immediately. They want $4000 to fix the system knowing they sold a critical safety part that malfunctions.
Source: NHTSA WEB SITE -
2020 LEXUS NX- Schwenksville , PA
While driving on highway 422 my sunroof on my 2020 Lexus 300 nx spontaneous shattered. Glass was everywhere in the car. It sounded like a gunshot. Neither myself or my daughter were hurt. Very scary especially not know what was going on. Thank goodness i was not going fast because of the rainy conditions that afternoon.
Source: NHTSA WEB SITE -
2014 LEXUS CT- Miami , FL
As stated above, I own and maintain a 2014 Lexus Ct200H. My issue is specifically with the factory ABS and brake booster pump that recently failed due to an internal leak of the pump causing the brakes to feel very unsafe for road use. There are actually two ongoing bulletins already in regards to this but in the manufactures Support program that notifies the issue has excluded 2014. L-SB-0009-21 & CUSTOMER SUPPORT PROGRAM 21LE01. My vehicle has now developed this internal leak and has been inspected only to provided the matching four Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256, & C1253 that are mentioned in the program.
Source: NHTSA WEB SITE -
2013 LEXUS GS- Rock Hill , SC
clock inoperable Lumber Support Button/ Motor is inoperable. Lexus Dealership found that the cable is broken and needs to be replaced on the Driver and Passenger side. As the cable is broken it makes the driver side seat loose
Source: NHTSA WEB SITE -
2013 LEXUS RX350- Waco, TX
The contact owns a 2013 Lexus RX350. The contact stated that after closing the liftgate door and reversing out of the car port, the liftgate door erroneously opened and struck the car port causing damage to the liftgate. The local dealer and manufacturer were notified of the failure. The cause of the failure was not yet determined. The contact stated that recently the liftgate lowered independently. The failure occurred several times while placing items into the back of the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 40,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2016 LEXUS LS- Hudson Oaks, TX
The contact owns a 2016 Lexus LS. The contact stated that while driving approximately 35 MPH, the vehicle crashed into the rear end of a commercial truck. During the crash, both the front driver-side and passenger-side air bags failed to deploy. The driver sustained a fractured lumbar vertebra and the front passenger sustained chest and upper torso injuries. The passenger was transported to the nearby hospital. A police report was taken at the scene. The vehicle was driven back to the home. The cause of the failure was not yet determined. The local dealer was contacted regarding the incident. The manufacturer was not yet contacted. The failure mileage was 122,000. The contact stated that the part of the seatbelt that goes over the shoulders failed to engage during the time of the accident which caused injury.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2015 LEXUS IS 250- HUNTINGTON BEACH, CA
WHEN IT RAINS THERE IS A LEAKAGE IN THE TRUNK WHERE THE AMPLIFIER IS LOCATED. I HAD A PROBLEM WITH MY RADIO I WAS NOT ABLE TO HEAR ANYTHING ALTHOUGH EVERYTHING SEEMED TO HAVE BEEN WORKING ON THE SCREEN I WASN'T ABLE TO PUT VOLUME AND NO SOUND WAS COMING OUT THE SPEAKER I LATER FIND OUT THAT IT WAS THE AMPLIFIER NOT WORKING BECAUSE WHERE THE AMPLIFIER IS LOCATED INSIDE THE TRUNK IT WAS FILLED WITH WATER FROM A RAINY DAY I ENDED UP HAVING TO BUY ANOTHER AMPLIFIER AND I INSTALLED IT AND MY SOUND FINALLY WORKED I WAS ABLE TO PUT VOLUME UP AND DOWN 2 MONTHS LATER AFTER I BOUGHT THE NEW ONE ANOTHER RAINY STORM HAPPENED AND MY SOUND STOPPED WORKING TO MY SURPRISE IT WAS FILLED WITH WATER WHERE THE AMPLIFIER IS LOCATED AND IT SMELLED LIKE BURNT THE WATER LEAKAGE CAUSED MY AMPLIFIER TO BURN I DID MY RESEARCH AND I FOUND OUT THAT IM NOT THE ONLY ONE GOING THROUGH THIS PROBLEM ON LEXUSCLUB.COM AND GOOGLE I FOUND VARIOUS PEOPLE GOING THROUGH THE SAME PROBLEM IM ASSUMING THIS IS HOW THE CAR WAS MANUFACTURED AND THIS CAN BE VERY DANGEROUS BECAUSE EVERYTHING COULD'VE BURNED SINCE ITS AN ELECTRICAL PROBLEM THIS NEEDS TO BE A RECALL THERE IS NO COINCIDENCE THAT OTHER LEXUS OWNERS ARE GOING THROUGH THE SAME PROBLEM MY CAR HAS NOT BEEN IN ANY TYPE OF COLLISION NOR ANYTHING HAS HAPPENED TO IT TO CAUSE THAT LEAKAGE IN THAT AREA THIS IS A MANUFACTURING PROBLEM AND NEEDS TO BE LOOKED AT
Source: NHTSA WEB SITE -
2015 LEXUS NX- Brentwood, NY
The check engine light came on and the car message says "Check Engine, Reduced Engine Power, Traction Control off, Brake Override Malfunction". The car won't accelerate past 10mph.
Source: NHTSA WEB SITE -
2010 LEXUS RX- Boca Raton, FL
ABS System failure Suddenly while driving in wet conditions abs malfunction appears check brake system appears, brakes locked up several times under light braking pressure first occurred two months ago. Dealer inspected estimated repair 3700$ Not isolated event as I see many complaints online from other owners
Source: NHTSA WEB SITE -
2017 LEXUS RX350- Yonkers, NY
The contact owns a 2017 Lexus RX350. The contact stated that upon a cold start, an abnormal knocking sound was coming from the right side of the engine without warning. The contact stated that the knocking noise became louder upon shifting gear but would cease once the engine was warmed up. The contact also noted that the brake pedal was firm while depressing the brake pedal. There was an unknown brake warning message displayed. Upon investigation, the contact discovered NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulics) which he linked to the failure. The dealer was notified of the failure and informed him that the vehicle was not under recall. The dealer provided an estimate for the repair. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 25,800.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE