LEXUS Complaints

The vehicle stalls when I try to take off causing me to pull into traffic slower

Steering: Car pulls to the right when travelling above 50mph. Done 4 wheels alignment at Lexus dealership already but the problem still persists. Technician said the steering rack is the problem but refused to acknowledge that it's the common issue with this car! Brakes: The 2-piece rotor makes clicking noise at low speed. the break pads make loud squeal noise every time the paddle pressed. This is a very common issue with Lexus 2 piece rotors but Lexus refused to acknowledge.

My car was hit from the back by another vehicle. After the collision, I parked the vehicle and turned the ignition switch off, before getting out of the vehicle, the doors automatically get locked and the vehicle does not allowed to open the door even with the key card inside. I had to open the car with the manual handle from the inside. After I went out of the car, immediately the car again was automatically locked with the key card inside. I tried to open the car several times, and even with the phone application, however its remains locked. The car never opened, so I have to use an external hard ket to get access to the inside. I am very concerned about the lock system of the vehicle because someone can get stuck inside with this system failure and if there is a fire or something, this could be a very serious problem. I have kids and pets and now I don't feel safe driving this vehicle again thinking about this behavior during an accident.

The dashboard melted again, I had the TSB in 2017 to replace the dash. It is now again melted and obstructs your view by shining onto to the front windshield, obstructing the front view of the driver can cause impairment of vision and could lead to collision. The rear view mirror has black corrosion on it making it impossible to see clearly in the rearview and also obstructing your view which could cause an accident due to limited visibility when changing lanes. Sometimes when driving or parking the power steering locks the steering wheel in place intermittently, could not get it to happen at dealer but happened before and is a severe road hazard( Shows P/S in red on dash) dash lights VSC and traction control intermittently light up and go away. Obviously it is a hazard if the steering locks up when driving. Lexus oem alloy wheels chipping, not a hazard but cosmetic and disappointing.

The contact owns a 2013 Lexus RX350. The contact stated that while driving at speeds exceeding 70 MPH, the steering wheel was violently shaking and vibrating. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed the contact that the failure was no longer covered under an unknown Extended Service Campaign. The local dealer was not notified of the failure. The failure mileage was 46,000. The contact stated that the manufacturer did not want to address the issue due to the vehicle's model year. There was a TSB involving later model years for the same issue, the faulty steering column.

When I am driving at high speeds, 60+ MPH, the steering wheel starts to act up. The wheel feels as if it locks and needs to be jerked out of position to move. Sometimes when I am turning, the wheel feels as if it locks and again I need to jerk it out of position, which makes me swerve. It does not happen when I am driving on the street or at low speeds, it happens at higher speeds. The wheel sometimes feels locked for a few seconds and needs to be jerked to "unlock" it or whatever is happening.

The contact owns a 2007 Lexus IS350. The contact stated that the dashboard was melting and becoming sticky. The failure caused the dashboard to become shiny impeding the view of the driver. The vehicle was not repaired. The contact stated that the letter was mailed to the previous owner regarding a repair for the failure and the deadline was missed for the dashboard replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and provided the contact with a maintenance voucher. The approximate failure mileage was 65,000.

2016 LEXUS RX-360. CONSUMER STATED THAT FAILED TO STOP WHICH RESULTED IN A COLLISION.

In about 2016, ABS light went on and I took it for repair at an independent auto shop for $400. A few months later,received a notice from Lexus of ABS issues so after speaking to Lexus, USA and sending a copy of receipt,I received a credit for having already paid to fix it. Fast forward to feb 2023 and ABS, brake,etc..lights all go on. Received estimate from Southbay lexus for over $5200 to fix Abs actuator assembly and hoses and pump kit, etc.. Found out today online after turning it in for repair at Lexus Southbay that there was primary coverage and secondary coverage offered for this exact issue and a safety/recall letter was supposed to be sent out starting in 9/2020 to owners of Lexus 2010-2012 RX450H vehicles. I never received that letter, so I missed that deadline to receive an inspection/service. Was I and my family in danger? After basic coverage expired at 48k miles, Primary coverage expired in 12/31/21 and secondary expired for owners of 10 yrs or 150k miles or less whichever comes first for this exact issue. I don’t drive much, especially since Covid started so my 2010 Lexus as of today only has only 73,124 miles. Less than 1/2 of 150k miles for secondary miles. I was never informed that there would further issues with ABS SYSTEM nor this extra primary and secondary coverage was available.

When driving at highway speeds for more than 10 minutes the steering becomes increasingly stiff until it starts locking the wheel in position. It takes quite a bit of force to get it to unlock and then whatever new position it's in it will lock that new position. It will lock in a straight line or in a turn so I could let go of the wheel and it will keep turning. This leads to a potentially dangerous ping ponging back and forth until I get it to lock in a position that matches the road to stay in my lane. If I slow down to below 40mph it resets back to a normal steering feel until I speed up again. The alignment and wheel balance are both good. The suspension components are not warn out to cause a change in alignment. The car does not have lane keep assist or anything that might do that on purpose. It seems quite a few other people are having this same issue and dealerships do not seem to know what it is or how to fix it. Some people have had success with replacing the steering rack and associated control unit. No warning lamps or messages appear when this happens and the steering feels perfect at lower speeds and at higher speeds for short durations. This is only a problem when I drive on the highway for an extended period. Some people think it is heat related but it happens to me in the winter as well.