LEXUS Complaints

Electrical system malfunction began (to my best calculation & recollection) in summer 2021 with the first of four battery malfunctions in one year. Each time, AAA discovered low battery response and recommended battery replacement. This time around, battery was replaced about two weeks prior, due to battery failure/AAA reporting would not accept charge. THE NEW BATTERY FAILED (8/3) and the starter broke while attempting to charge. Mechanic repaired starter and battery accepted the charge. No problem, right? Wrong. This driver drove about 30 miles and while driving, the electrical system shut down altogether. With I believe ALL WARNING LIGHTS LIGHTING UP, extremely dangerous situation. NO BREAKING, NO STEERING, NO WARNING. Fortunately, it occurred in a suburban residential area as opposed to the highway. SECOND tow to my mechanic and now, after a full week, no diagnosis, though the car has been running in the shop. This is an intermittent problem. I suspect the alternator.

ALL FOUR TIRES DEFECTIVE AND DANGEROUS 1.On February 10, 2020 we purchased four Goodyear Assurance Weatherready tires from Riverside Garage (19 East Ave., Riverside, 60546 708-447-7221 (see attached receipt) 2.On August 5, 2022 the rear/driver’s side tire went flat in Springfield, Illinois during a family visit. We were unable to reinflate the tire. Discount Tire inspected it and found a 12 inch or greater slit and a 1-1/2 inch slit on the inside wall of the tire (see attached photos). The slits revealed white mesh inner membrane. It was unsafe to use, so Discount Tire replaced it. 3.On August 7, 2022, while on route back to Riverside, Illinois from Springfield, Illinois on Interstate 55 we observed a “low tire” light another Assurance tires at rear/passenger side tire. 4.On August 8, 2022 Riverside Garage inspected the rear/passenger tire to find a 1-1/2 inch slit on the inside wall of the tire, which was similarly situated as the other tire. It also revealed an interior mesh membrane similar to the other flat tire. Further inspection of the remaining two tires showed faint “lines” similarly positioned across the inside walls of the remaining front two tires. The tires are preserved at the garage for inspection. 5.On August 10, 2022, the three remaining Goodyear Assurance Weatherready tires were replaced with Goodyear Eagle tires. It is very likely that all of these tires were dangerously defective on manufacture and that others are probably in us. This incident occurred about 2 years post purchase, meaning that other who bought similar tires will begin to experience blowouts and accident in the same time span. Please take action to protect others from blowouts on these defective tires.

Vehicle brakes are inconsistent. The ABS system also locks up periodically, and fail to engage at other times. Extremely dangerous to drive. They are also very noisy. I contacted both the local Lexus dealership and national number, but they refused to fix them under warranty. Lexus DID offer an extended warranty in 2016 or so, but since I was the second owner of the vehicle, I never received notification of the extended warranty that went through Dec. 31 2017. In September, 2020, I could no longer deal with the brakes, so I bought a new ABS actuator from the Lexus dealership and installed it myself. It was straight forward and took less than an hour to install and bleed the brake lines per Lexus instructions. Less than 16 months later, the ABS system is failing again. Lexus told me that the part warranty is only one year, and refused to cover the expense to fix.

I was involved in a single car accident in which the vehicle went off of the road hit an embankment and the vehicle bounced. The front drivers side hip and shoulder seat belt did not engage, and sustained a compression fracture to the vertebrae. The passenger front seat belt at the hip did engage with the sudden stop but the shoulder harness did not engage. The back seat passenger seat belt did fully engage and resulted in seat belt markings to the right shoulder and clavicle area of the passenger requiring evaluation at the Emergency Department. The rear seat passenger did have the Live 360 app and the mobile app did respond to the sudden stop and alerted the passenger if 911 was needed.

Airbag recall was replaced 8/02/2022. Car accident occurred 8/03/2022. Airbags did not deploy.

The contact owns a 2012 Lexus IS250. The contact stated that while driving at various speeds, the brake inadvertently activated without the brake pedal being depressed. The vehicle also experienced unintended acceleration without the accelerator pedal being depressed. The cause of the failure was not determined. The contact indicated that the failure occurred after the cell phone was hacked and was concern the vehicle security was also compromised and hacked. The manufacturer was notified of the failure. The local dealer was not yet contacted. The failure mileage was 137,000.

We were driving to Fort Bragg, CA on Hwy 20 W of Willits, CA in the mountains out of cell service, and the car was surging like it was out of gas, would not respond to throttle input, then just died. This put us in danger because we were heading down a steep hill on a narrow 2 lane road, and could easily have lost control from loss of braking and handling due to loss of power steering & power brakes. I was able to coast a few yards and immediately pull off into a small cut out on a corner and stop. I have no idea if the recall to fix the defective valve springs was completed on this car because I purchased it used in 2015. I had previously mentioned it to the Roseville CA Lexus Service department, and he dismissed it as the "car recalibrating itself" after every oil change. There were no warning lights or messages until the engine died, then all the lights came on immediately. Once we pulled over, I tried to restart and it would not start. We had over 1/2 a tank of gas, and the engine temp was normal. In fact, there was no warning prior to the engine dying - it just stopped and never started back up. I had the car towed to Freeman Lexus in Santa Rosa, CA and they finally determined that a valve spring had "let go", causing the engine to fail. I am convinced that the valve spring was defective per the recall in 2010 that addressed this very issue.

Vehicle stalls when giving it gas then lunges forward all at once ….brake light is on

The contact owns a 2007 Lexus ES350. The contact stated while driving approximately 55 MPH the dashboard was sticky with a glare and shiny. The contact stated the material caused visibility issues. There were no warning lights illuminated. The vehicle was repaired before for TSB: L-SB-0011-15 however the failure reoccurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure; however, was not of assistance. The approximate failure mileage was 145,000.

JULY 2021 at 69568 miles on 2008 Lexus RX350 Brake Booster was changed by Lexus of Orange Park, Florida, for $1652.97. Situation/Discrepancy: After normal stop, Brake Light would illuminate and brakes would mysteriously release and vehicle would start rolling forward! After several brake pumping actions vehicle would stop. Brake Booster was leaking internally! Corrective Action: Replace Power Brakes Booster.