LEXUS Complaints

The contact owns a 2006 Lexus RX400H. The contact stated that the vehicle would emit abnormal sounds long after the vehicle was parked. Additionally, the contact stated while driving 10 MPH, the brake pedal was depressed but failed to respond. The contact stood on the brake and the vehicle finally responded. The brake warning light and the ABS warning light were illuminated. The contact was able to continue driving at slower speeds. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS actuator had failed. The dealer and the manufacturer were notified of the failure but informed the contact that the vehicle could not be repaired under Lexus Technical Service Bulletin Number: POL16-01 because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 100,000. The VIN was unavailable.

The contact owns a 2010 Lexus HS250 Hybrid. The contact stated that while her daughter was attempting to reverse, the vehicle would not accelerate. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the transaxle assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 17V619000 (Electrical System) for which the vehicle was previously repaired. The manufacturer stated that the warranty for the repair had expired. The failure mileage was 1,030.

On July 29th at approximately 8:30pm, I got into my car after exiting the Meijer store and noticed the car making strange noises and was hard to get in gear. I park so I don’t have to back up, so I put the car in drive and it went fast in reverse, when it went forward, it went crazy and I ran into a tree island and busted 2 tires and finally stopped. Fortunately this happened in a mostly vacant parking lot. This car has a lot of horsepower and those horses went crazy. I answered a question on how fast I was going? I answered 50mph, I went from 0 to 50 in a parking lot with my foot on the brake!

Second day of buying the vehicle stopped suddenly in the highway forcing me to turn to the emergency lane and gravel.Ounce stopped, tried to return to the highway and stpopped suddenly in several ocasions.Noticed the presence of the emergency braking system was on in the dash.Turnned it off and resume my trip.When i leaved the highway it was turnned on again and no signs,but in the middele of the light it did again stopping the transit.It continued doing so even the following day that i took it to the dealer. Incidentaly it also happened to one of their technitians. This could have provoked in several ocasions a disastrous accident.The new wheels also got scratch apparently during the forcefull brakings.Clearly not a car to turst.They confirmed the defect was in the sonars of the car that where fallin of.

The sole occupant driver drove into a slightly elevated driveway and stopped. The driveway is maybe 5 degree incline. The shift select lever was placed in Park and the Driver visually confirmed it was in park. Driver sat in the car for 12 seconds before exiting the vehicle with the engine running and AC on. The driver exited and was standing outside of the vehicle with both feet on the ground for 6 seconds reaching back inside at which time the vehicle began to suddenly roll down the driveway causing injury to the driver. This seems to be a failure of the parking system of the vehicle causing serious injury to the driver. The vehicle has not been inspected yet and investigation is ongoing. It is unknown if there were any warning lamps, messages or other symptoms of the problem prior to the failure, but there was no prior service work performed on the near new vehicle. There is a video of the incident.

The previous recall on this issue is not completely resolved. The rear suspension on this model of Lexus was simply epoxied in place permanently. The recall "resolution" approved by NHTSA and implemented by Lexus does not allow for the common maintenance on the vehicle - namely, alignment. Therefore, inordinate and substantial tire wear occurs due to the inability to align the wheels. The only way to “align” the tires is to buy completely new suspension parts (approximately $900) which will then be permanently epoxied in place again. Instead of the normal alignment ($100) again in an expected maintenance period, the Lexus dealer requires entire replacement again. This recall was NOT repaired. This recall was permanently and unsafely epoxied in place without the possibility of alignment needed for safety. It is unsafe to drive a car that cannot be aligned properly. Tire failure is a real and present danger. My tires were excessively worn and could have blown out.

ON 7/26/2022 APPROX 8:00 AM I WAS DRIVING ON BRIGHTON CLOPTON RD WHEN THIS FLAT BED WRECKER WAS BACKING OUT ON HIGHWAY AND I WAS LOOKING DOWN TO MAKE SURE MY SPEEDOMETER WAS AT 30 MPH ALL OF A SUDDEN I CRASHED INTO THIS BED OF THE WRECKER, (NOT ONE) AIRBAG DEPLOYED MY KNEES, SHINS, CHEST BONES , HURT LIKE CRAZY , HEAD, I WAS TAKEN TO HOSPITAL FOR EVALUATION, I ATTACH SOME PICTURES FROM MY CRASH , THE OFFICER HAD ME TO MOVE OUT OF DRIVERS SEAT JUST IN CASE THE AIRBAGS DID FINALLY GO OFF. WHY NOT THEY DIDN'T IMPLOYED ? AIR BAGS DID NOT GO OFF .... WHY ????????????

At the beginning of the Month of May as the weather got hot I turned on the AC and suddenly the windshield cracked more than 6 inches long with no previous damage.

The contact owns a 2020 Lexus NX. The contact stated while driving approximately 35 MPH and attempting to make a turn, the steering wheel was difficult to operate. There was no warning light illuminated. On another occasion, the steering wheel veered to the left and right. In addition, there was a sudden unintended acceleration. The brake pedal was depressed but the vehicle did not reduce in speed. The contact crashed into a side tree, columns, and a divider in order to stop the vehicle. All of the air bags did deploy as intended. There was smoke that caused the contact and his wife to have difficulty breathing. The vehicle was towed to the dealer; however, was not diagnosed or repaired. The vehicle was then towed to the contact's residence. The vehicle system automatically contacted emergency. The police and fire and paramedics arrived on the scene. There was a police report filed. The contact and his wife were unconscious. The police cut the seat belt to pull the contact out safely; however, the wife released herself. The wife injured her left knee; while the contact was injured with bruises and smoke inhalation. The paramedics transported the contact and wife to the hospital. They both received medical treatments and x-ray, then were admitted to the hospital for an overnight stay. The manufacturer was notified of the failure. The approximate failure mileage was 65,00.

During a trip on the highway the accelerator was to low and take harder to accelerate the car. When we arrived home close to parking end the car suddenly accelerated while I was using the brakes pedal. I was lucky to stop on time. Thanks for your attention.