LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2004 LEXUS GX- Whippany, NJ
Vehicle maintained per manual. Frame rusted thru in numerous places, viable holes obvious. Vehicle deemed unsafe from Pep Body service personnel. Attached a frame picture from passenger side.
Source: NHTSA WEB SITE -
2010 LEXUS LS- BIRMINGHAM, AL
VGRS WARNING SYSTEM STAYS ON, INFORMS ME TO TAKE CAR TO DEALER. I WAS INFORMED BY THE DEALER THAT THIS VEHICLE HAD A RECALL ON THIS SYSTEM BEFORE,BUT THE SAME PROBLEM HAS RETURNED.I'AM I RESPONSIBLE FOR HAVING THE CAR REPAIRED FOR A KNOWN DEFECT.THANK YOU
Source: NHTSA WEB SITE -
2007 LEXUS LS 460- Baltimore, MD
The contact owns a 2007 Lexus LS460. The contact stated that while driving at various speeds, an abnormal tapping noise would emit from the brakes. As the failure persisted, the vehicle would drift upon depression of the brake pedal as "the pull over immediately, contact your local dealer," warning message and the ABS warning light appeared on the instrument panel. The contact took the vehicle back to the independent mechanic where he purchased the vehicle but was offered no assistance. The contact then took the vehicle to a dealer where he was informed that the brake pads and rotors were aftermarket parts that caused the failure and needed to be replaced. The contact declined to have the vehicle repaired; however, as the failure worsened, the contact had the vehicle towed back to the dealer where they diagnosed the vehicle with a defective lower control arm as well as the failure with the brake pads and rotors. The contact declined the repair again and had the vehicle towed to his sister's home. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 111,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 LEXUS CT- Highland Mills, NY
At 125,000 miles my engine started knocking. I had been keeping up with all routine maintenance. It was determined that I had a blown head-gasket. After checking online, this is an issue that a # of people are experiencing with the CT200h/Prius drivetrain.
Source: NHTSA WEB SITE -
2016 LEXUS RX- sugar land, TX
The sunroof exploded while driving at freeway speeds with no apparent reason. Temperature was 75 degrees outside.
Source: NHTSA WEB SITE -
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2020 LEXUS RX- Wesley Chapel, FL
I was driving about 75mph on the interstate and there were no vehicles or other objects near me when my car braked on its own as if there were a vehicle/object in close proximity to the front of my vehicle.
Source: NHTSA WEB SITE -
2005 LEXUS RX- SUMMERFIELD , FL
2005 LEXUS RX 330 Vin# [XXX] Problem: Dashboard crack and peel all over the surface happened on January 2021.I might be eligible for Lexus to cover this approximate $ 800.00 repair at no charge to me. This is WARRANTY ENHANCEMENT NOTIFICATION. Letter I never get from LEXUS. List of Models Lexus IS covering under this warranty Enhancement 2007-2008 ES 350 2003-2008 GX 470 2004-2006 RX330 2007-2009 RX 350 2005-2008 RX 400h My warranty expire on august 2017 The Dash start cracking and peeling on 2021. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Source: NHTSA WEB SITE -
2018 LEXUS NX- Mount Morris, NY
HVAC Evaporator Drain Hose keeps getting clogged resulting in the overflow of water into the cabin driver side floor. When using the AC or Defroster this could be a quart of water or more which can result in mold/mildew on carpet and pad. Lexus wants $6000 to repair and replace (they will not repair with out replacing all of the carpet and pad). This is a known issue and Lexus have even issued a "fix" AT THE CONSUMER EXPENSE. https://static.nhtsa.gov/odi/tsbs/20...31864-9999.pdf If a recall were issued for the recommended part (ARINIX®Tip) to be installed then the consumer could save thousands of dollars for the replacing of carpet and pad plus labor.
Source: NHTSA WEB SITE -
2007 LEXUS IS 350- Paris, TX
The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA Campaign Number: 17V006000 (Air Bags). The contact stated that while at the dealer he was informed that there were several other recalls associated with the VIN. The contact stated that repairs were performed on the intake cam gear, camshaft, cam panel, and other unknown engine parts. The contact stated that once the vehicle was returned, the vehicle would shut off with the check engine and traction control warning lights illuminated. The manufacturer was notified of the failure and was provided a case number. The vehicle was not repaired. The failure mileage was 112,466
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 LEXUS LS460- Ocoee, FL
The contact owns a 2009 LEXUS LS460. The contact stated that while at a complete stop, an abnormal ticking noise would emit from the vehicle as the indicator light would flash on the instrument panel. Over time, the ABS warning light and a message to pull over and drive to the nearest dealer were displayed on the instrument panel. The vehicle was initially taken to an independent mechanic where repairs to the brakes were performed; however, the failure persisted. The contact then took the vehicle to the dealer and diagnosed the vehicle with a defective ABS actuator and junction box assembly. The manufacturer had yet to be notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE