LEXUS Complaints

Where my steering connects to the rack pinion it is very loose at that connection and causes the vehicle to be unsafe to drive. The mechanic states that the 2007 es 350 is a common problem with the part mentioned

My opened vehicle doors can not be seen in the path of other vehicle drivers when standing outside the opened vehicle door blocking the light on the vehicle doors. To solve this problem I added a Fluorescent Yellow/Green Retro-Reflective Tape to the lower interior door edge of each vehicle door that is automatically illuminated by another vehicle drivers headlights at night to allow another vehicle a visual warning and the added time to allow accident avoidance to occur. I also contacted the New York City Dept. of Transportation that also includes the police department and learned that with the fleet of 31,000 vehicles they have they have a continuous upwards of 1,000 opened vehicle door collisions a year. I believe NHTSA is NOT REPORTING SPECIFICALLY INCIDENTS OF OPENED VEHICLE DOOR COLLISIONS because the specific type of incident is not included in the motor vehicle accident accident reports provided back to NHTSA. I request NHTSA include the following in accident reports OPENED VEHICLE DOOR to be included into my Petition for Rulemaking since non-reporting of opened vehicle door collisions is "grossly under or not reported'. It is my low estimate that in the United States upwards of 500.000 opened vehicle door collisions occur yearly and NHTSA has "just cause" to include these incidents in its reporting systems.

I have a Lexus IS250, the dashboard is sticky and shiny. When I am driving the car in the sunny days, because of the shiny dashboard , if reflects the sunshine to my windshield, which makes me very hard to see the road because of this. As the result, if the sunshine is too strong some times, I have to hit my brake to slowdown on the highway, to make sure I get a clear view again. This is definitely put myself and other cars around me in a huge risk. Looks this is a common issue for some Lexus models, Lexus had a program to fix the issue, but the program does not notify the owner and the program expired already! Means thousands of people are driving cars with the issue, but never get repaired, which brings potential risks on the highway!

DEALER REFUSED TO MAKE REPAIRS IN ASHEVILLE AFTER MAKING APPOINTMENT TO REPAIR. THE CONSUMER STATED THAT THE DEALER ADVISED THE VEHICLE COULD NOT BE REPAIRED IN-STATE.

Headlights are not sealed properly and moisture in the air rusts the lightbulb and they have to replace the whole headlamp!

Bought the vehicle new and has always been maintained by a dealer and mostly garage kept. We took it in to a local garage owner for air conditioning repair and he says we have a bigger problem and do we want to spend the money. The frame under the car is rusted through to the point of possibly snapping in half. We climbed under the car to confirm and took pictures. No warning, no recall and never a word from a dealer. I contacted Lexus and all they would say is there are no recalls for this vehicle and because of its age nothing and no compensation is required. KBB says the vehicle is worth approximately $10,000 but the fact is that it’s not saleable. In good conscience we couldn’t sell this vehicle to anyone! Toyota had a recall on the same frame, why was there none on this vehicle?

After driving a while 30 minutes or so steering intermittently stiffens especially in turns loss of power steering. Creating very dangerous situation especially if you are yielding. It can cause a very bad accident situation as you may loose control driving control. It is an electronic steering.

We were 2 hours into a 9 hour drive when I noticed smoke in the rear view mirror. I continued to drive as I thought it may have been coming from another vehicle. I drove to the nearest gas station (about 3 mi) and pulled in. Upon exiting the vehicle, we found the back window and the entire back of the SUV covered in oil. There were no warning lights and no engine noises. We checked the oil and it was so low that it did not register on the dip stick. We added 2 quarts of oil which then registered on the tip of the dip stick. We then added another quart of oil and drove to a nearby service station (1/2 mi). The mechanic could not diagnose the problem since he couldn't put it on his lift (it was occupied by another vehicle). He contacted two other service stations in the area and found one less than a mile away that had a lift open. We added 2 more quarts of oil and drove to the next service station. The mechanic put the vehicle on the lift and quickly found the problem - a pin hole in the oil line. He was able to find a replacement part (not the original part as it had been discontinued) and get us up and running the same day. We were very fortunate that I noticed the smoke - if I had not noticed it and continued to drive (we were 10 minutes from driving over a bridge tunnel) it could have been catastrophic. We finished the 7 additional hours of driving that day and after being gone for a week, have now returned home (another 9 hours). The mechanic told me the part had been recalled, but when I searched this sight, I found lots of similar reports - but no recall. Coincidentally, I had had the oil changed 4 days before beginning this trip. It is surprising that there are so many reports of this incident, but no recall by Lexus.

Traveling distance of 0.2 miles in a residential complex with 15 mph speed limit, on an uneven road that loops around. The road goes on a slight incline as it bends towards the left reaching my parking destination, a 2-car stall. At slow speed I made a right turn into the stall (a break-release-break maneuver) when the car lurched and suddenly picked up speed. Visualizing a wide pedal in the middle I hard-pressed the brakes with my right foot, same time thinking I should not pass the white post (about halfway of the stall) instinctively put my left foot over the right to press harder on the brakes. Next thing I know the car stopped and noticed white particles floating around. The airbags deployed - front, knee and side airbags activating roadside assistance (SOS). The engine would not start, and I can’t open the driver’s side door and window. The car crashed into the guardrail and right front wheel went over the concrete bump on the ground. I sustained chest and leg injuries. There is no other passenger, or third party involved. I did not hear or see any indication of system alerts or warnings before and during the incident. Car was totaled. While waiting for assistance and thinking about what happened it never occurred to me to wonder if I mistakenly stepped on the gas until the police at the scene brought it up. I had at least 3 lurching incidents on this vehicle, but the brakes worked. I could not replicate these incidents as it happened randomly.

I have had my 2009 RX350 serviced regularly at Lexus of Maplewood. When I had it routinely serviced earlier this week, the service representative told me that I need to replace the oil cooler hoses with updated pipes and gaskets to prevent an oil hose failure that could cause major engine damage. The cost of this repair will be $595.90. In researching this problem online, it appears that this risk was identified early in the life of this generation of vehicle and the hose was replaced with another rubber hose. Now, the service rep is recommending replacement of the hose again, this time with a metal pipe. There are multiple reports online of 2009 RX350 owners who have experienced the leaks and loss of oil, oftentimes resulting in major engine repair. My vehicle only has 111,000 miles on it. I reported the problem to Lexus, but they claim the vehicle is beyond any extended warranty. A major spontaneous oil leak and subsequent engine freeze up while driving on the freeway could be catastrophic.