LEXUS Complaints

Just after topping a hill on an Interstate Highway, both lanes of traffic ahead of us came to a sudden and complete stop. I was in left lane and reacted quickly and applied full braking power and managed to stop a foot or 2 from the rear of the stopped car ahead of us. A few seconds later we were hit from the rear by two cars, one, a Black late model Camry, which almost stopped and a 2nd, a large, new German-maker grey SUV, which never applied brakes, destroyed the black Camry behind us and then destroyed our car, when it hit the left rear and after impact continued pushing the front of the car into the steel cables separating our lane of travel from the oncoming traffic in the other lane of the Interstate, until the steel cables stopped us. Neither the electronic collision alert system, the air bags or the emergency braking system activated. The electronic system in our new Lexus then came on and told us that the collision alert/airbag activation system was defective and to contact our dealer for inspection and repair. However, our car was totalled destroyed and taking it to a dealer for "inspection" was neither possible nor practical, but my wife and I walked away without any known injuries. Lexus was advised of the defect, the extent of damage, and told where car was and invited to inspect it. Not sure if Lexus ever inspected it.

My dash and door panels are sticky and crumbling to pieces. Also, my door handles aren't working on the car. Every time I open the door the handles are stuck on the driver and passenger side. Also, my floor mats are constantly wet and I'm not sure why. I don't want it to get worst and build mold or start to rust.

The contact owned a 2021 Lexus UX 250 Hybrid. The contact stated that while their father was driving approximately at 65 mph when the warning for tire low pressure had illuminated. The driver pulled over to check the tires to the side of the road. After pulling over the driver noticed smoke coming from underneath the hood between the tire on the driver's side. Both parties exited the vehicle when suddenly the vehicle burst in flames. The fire department extinguished the fire and a report was filed. The vehicle was towed and totaled. The dealer was informed about the incident. After investigating they were unable to determine the cause due to the state of the vehicle from the fire. The contact stated that they were no injuries or medical attention needed. The manufacturer was made aware of the issue and opened a case regarding the matter. The approximate failure mileage was 250.

4 new tyres were installed by Firestone but driver side wore out despite balancing rotation, alignment performed during install. TyrePlus sister concern replaced with new tyre and prorated as the tyre was at fault. Same tyre blew out on the road. The tread, side all etc damaged the wire harness and car went out of control causing damage to suspension and fuel tank. Fuel began to leak. Car is toatled due to several other damages. TyrePlus does not want to take ownership. However they have all records of up to date maintenance. They referred me to Bridgestone wherein I need to submit 2 estimates. Tyre purchase dates maintenence etc. I have secured the tread and parts of the tyre which blew out and they want me to submit that. I am hesitatnt to submit it as they may tamper with the proof I have to fix it.

The contact owns a 2017 Lexus ES350. The contact stated while driving approximately 65 MPH, the sunroof exploded without warning. The vehicle was taken to a local dealer where it was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 31,200.

While driving my car, the vehicle would not let me drive pass 20 miles. My engine light came on and my tractor off came on. Almost causing an accident. Also, my car cut off while driving. I took it to Lexus service repair and they said it’s a fuel pump issue. I see a recall was list for my car but the year 2015. Mine is a 2017 and Lexus IS trying to make me pay for a service knowing that other cars had the same issues.

The contact owns a 2008 Lexus LS460. The contact stated that while driving at an undisclosed speed, he noticed that there was a shiny glare coming from the dashboard that obstructed his visibility. The dealer was made aware of the failure but informed the contact that the manufacturer's recall for the dashboard had expired in March 2021. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 279,000.

In 2020 entire dash sticky to touch, and cracking of dash 2021. VSC light on/off.

Complete DASH board is cracked spanning from Drivers side to Passengers Side including Cracks on the AIRBAGS on both sides

The contact owns a 2013 Lexus ES350. The contact stated that while driving at 45 MPH, the contact heard a loud gunshot like sound and the sunroof shattered into pieces. The contact stated that small fragments of glass fell all over him due to the failure however, he was not injured. The contact pulled over, cleaned out his vehicle and was able to drive the vehicle home. The contact called the dealer where he was informed that there were no recalls on his vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 135,394.