LEXUS Complaints

Dear Sir/Madam, Our Lexus ES350 2008 has front panel melting and cracking. The melting plastic could emit hazardous fumes with health risk to driver and passengers. This melting panel looks awful, it dramatically decreases value of the car. We found this ZLZ program online below. But unfortunately it expired. We never received the ZLZ notice even though Lexus had our contact info (This is based on the fact that they sent us numerous letters on the air bag recalls.) https://static.nhtsa.gov/odi/tsbs/2018/MC-10145764-9999.pdf We called Lexus, they admit it was due to defective material but unwilling to do anything for us. Apparently they treat recalls very seriously but try to do minimum for this defective plastic panel issue. Many people have similar complaints here below https://www.carcomplaints.com/news/2017/toyota-lexus-melting-dashboard-lawsuit.shtml We sincerely request NHTSA to review this Lexus front panel melting and cracking issue again. All Lexus owners with this defective material issue should get full repair by manufacturer without limitation. If necessary, please consider a full recall for this issue so Lexus can treat this more seriously. Thanks for your attention. Regards!

Car stalled after 100+ miles driving. When gas pressed, the car thump/hump and irregular acceleration. Engine light on trac off. Stop car, engine off. Restart and can not accelerate (engine hump/thump/shake). Stop, rest, turn off AC/all other electronic, restart, very irregular acceleration, was able to drive with slow acceleration. Once past 25 mph, slow acceleration, no stall. Around 25 mph, car stalling. 2nd time into shop with same issue. 1st time Lexus indicated O-ring placed in reverse. New 2019 Lexus Rx350L with less than 4000 miles. 3rd time into shop. Local driving no issue.

FRAME IS ROTTING FROM INSIDE OUT, EXCESSIVE CORROSION. THIS IS A KNOWN ISSUE THAT WAS COMMON TO THE EARLY/MID 2000'S TOYOTA TUNDRA, TACOMA, AND 4RUNNER, THE LATTER OF WHICH SHARES FRAME COMPONENTS. TOYOTA, FOR WHATEVER REASON, COVERED THE TUNDRA AND TACOMA THROUGH RECALLS, BUT SO FAR HAS NOT DONE A RECALL ON THE 4RUNNER OR GX470.

Both rear shock absorbers failed simultaneously, with no rebound control. Shock failure made the vehicle very difficult to control on any uneven surface, especially while cornering. Yes, problem was confirmed by dealer and both rear shocks were replaced. Inspected by dealer No warning lights or other indications of failure.

The contact owns a 2004 Lexus GX470. The contact stated that the vehicle was parked when he noticed there was a crack on the dashboard. The contact was not sure what caused the dashboard to crack. The dealer was made aware of the failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that there had been a Customer Support Program for the dashboard failure which expired in 2017. The contact had not been made aware of the special program. The approximate failure mileage was 105,000.

Transmission wouldnt shift all of the sudden on the high way no prior mechanical issues was t boned and broke my leg abs and trac off lights mechanic says total transmission failure 121000 miles and this is the second owner of this vehicle

Airbag light keeps going on and off. Looked up on google. A lot of people are having this issue. I filed for a complaint before and got no response.

Engine hesitation. sometimes the engine suddenly slows down or like lossing it’s power while running on the freeway or making a turn or going uphill . This is a very scarry situation everytime it does .

the rubber oil cooler hose busted/exploded on 6/03/2021 on the way home from vacation 2 hours away from home late at night with my 2 children. there were no warning lights etc. all of a sudden it started making this horrible sound, i stopped on side of rode to everything covered in oil. had to get the vehicle towed to home. the engine and all under hood was covered in oil. i see tons and tons of complaints on this issue but no recalls. i would think this is very dangerous. shouldn’t this be replaced for free and /or reimbursement. spoke with ballet lexus roswell. they were familiar with this problem but no reimbursement offered therefore vehicle is still sitting in garage undeliverable.

Something had broken causing oil draining out of the car while driving on the highway. The car lost power and I pulled over immediately and shut off the engine. I opened the hood and saw nothing wrong, however when I checked the oil, there was no oil. I then proceeded to look under the car and there was oil all over the under carriage. I then did a walk around and found oil all over the back side. Me and my family were stranded while we waited for a tow truck. We had the tow truck take the RX350 to the local Lexus (Kuni in Denver) dealership where this car has been serviced all its life. When I received the initial call from the service department, He had said he is 99% sure this is the oil cooler pipe. He then said this is a known defect in the design of this part. When I googled "RX350 oil cooler pipe" numerous complaints came back. The initial design is rubber and now they installed one that is metal. This could have been fatal if we had traffic near us. Also this could have major damage to the engine. This should have been recalled however Lexus decided not to and just call it a warranty notice. Even with all the information out there about this highly defective part, the dealership would not cover the cost and told us to directly deal with Lexus. If anyone is reading this, and you have not change out this part, I would get this done! It is not an if this will happen, it is when it will happen. The design of this pipe is elementary and will fail. I thought Lexus being a luxury manufacturer would take more care with their customers! But as you can see, they are not.