LEXUS Complaints

The brake actuator and/or brake booster pump assembly failed on my 2016 Lexus ES300h. This is a known issues for this vehicle's braking system and results in a sudden loss of power braking assistance. The failure requires increased pedal pressure and eventually brkaing failure, creating a significant safety hazard and increasing the risk of collision. The dashboard displays multiple warning lights, including Braking Power Low and Brake Override Malfunction. Lexus has acknowledged this defect through an extended warranty and consumer warranty program, but Lexus is alleging my vehicle (despite showing issues prior to 150,000 miles) is now over 150,000 miles and not eligible. I am reporting this because a critical safety component should not have a "timer" on it when it involves primary braking of the vehicle.

Vehicle jerking back and forth aggressively while at a complete stop with foot firmly on brake pedal. Vehicle seems to want to lurch forward.

Car’s brake fluid leaked out of the brake lines into the master cylinder or brake booster resulting in significant loss of brake fluid to the system and a hazardous driving condition.

Opened hood latch and the mechanism seizes and won’t relatch or close completely causing hood open warning light and chime during driving. Not able to drive on highway for fear of high speed could cause safety risk if hood unlatches. Had to return to dealer to repair at cost

My vehicle made a stange sound and then stopped in the middle of the roadway causing a safety risk to myself and others. No warning light appeares until thia incident. Many vehicles were forced to switch lanes to avoid a collision with my vehicle. I had to called the local police to assist me in getting my vehicle to a safe location. I had the vehicle towed to the local Lexus Dealership and it was determined that the vehicle had a fuel pump failure. I am aware that the 2013 Lexus GX 460 was recalled for the same.issue; however, my vehicles Vin did not show a current recall. This is a major issue amd needs to be addressed asap.

*Driver-side entry failure = primary access point compromised * Could trap occupants if internal handle fails or after an accident * Emergency responders rely on driver-side access first * This is not normal wear and tear—it’s a safety-related failure.

The contact owns a 2019 Lexus ES 300H. The contact stated that while starting and operating the vehicle, the display screen frequently failed to operate as intended. The contact stated that occasionally the display screen activated as needed but intermittently the screen was black. The failure occurred consistently whenever the vehicle was turned off for longer than two hours. The contact referenced NHTSA Campaign Number: 25V744000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 58,968.

The contact owns a 2017 Lexus RX450H. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with brake actuator assembly, bleeder plug cap, brake actuator cover, and brake fluid reservoir assembly failures. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 59,380.

I am experiencing ongoing issues with my 2023 Lexus RX500h related to the powertrain/transmission. The vehicle has exhibited abnormal shifting behavior, including hesitation, jerking, and inconsistent acceleration. At times, the vehicle does not respond smoothly when accelerating, which raises safety concerns, especially when merging into traffic or driving at highway speeds. The issue occurs intermittently and has persisted despite multiple attempts to diagnose or address the problem. The condition affects the drivability and reliability of the vehicle and has not been resolved.

Pearl White (077) paint is delaminated from metallic car surfaces. The paint appears to be separating from the surface and peeling/cracking, not consistent with normal wear alone. I previously reported this concern to Lexus Corporate.