LEXUS Complaints

2008 LEXUS 350 RX. CONSUMER WRITES IN REGARDS TO A OIL LINE DEFECT. THE CONSUMER STATED THE DEALER WOULD NOT REPAIR THE VEHICLE UNTIL IT EXHIBITED A FAILURE. THE OWNER SUSPECTED THE VEHICLE WOULD FAIL IN THE FUTURE. THE DEALER ADVISED THE CONSUMER TO PAY FOR THE REPAIRS.THE CONSUMER DECLINED.

The contact owns a 2007 Lexus ES350. The contact stated that the dashboard was sticky with a glare coming from the dashboard. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure but provided no assistance. The failure mileage was unavailable.

Oil cooler line, rubber elbow potential failure. No notice letter from Lexus received warning of their TSB: POL.14.02 (NHTSA#: 10056509). Voluntary extended warranty coverage is expired now and no support from Lexus offered. Rubber elbow cannot be simply replaced as the newly desigend replacement is a metal elbow. Entire assembly must be replaced. Extremely expensive. Unacceptable for a flaw to endanger the engine, and possibly to cause a fire with oil spray onto a hot engine/exhaust.

Oil cooler high pressure line, rubber elbow, pin hole oil leak/spray. TSB: POL.14.02 (NHTSA: 10056509). Leaked oil out with check engine light/low oil pressure warning just as I arrived home. Line of oil in driveway. Diagnosed leak from this rubber elbow. One quart of oil left in oil pan. After review of NHTSA website (and many, many Google hits) found this to be a well known problen by Lexus. No recall ever issued. I never received written notice from Lexus, and dealership that vehicle has been to many times never mentioned anything. Lexus denies any extended warranty at this time. Absolutely unacceptable.

The contact owns a 2013 Lexus RX450H. The contact stated while driving at an unknown speed, the contact had crashed into a tree which resulted in the airbags not deploying. The contact does not remember anything between driving on the highway and waking up in an ambulance. The contact sustained shoulder, neck, and mild concussion and sought medical treatment. The vehicle was towed to a tow yard where it was awaiting diagnosis. The manufacturer was informed of failure and the contact was awaiting a response. The failure mileage was approximately 105,606.

The contact owns a 2010 LEXUS RX350. The contact stated while driving 65 mph, she saw light white smoke floating through the air which she initially assumed came from the vehicle ahead of her. As she exited the highway and came to a stop, the low oil pressure warning light illuminated with an abnormal knocking sound coming from the engine. The contact pulled over and called her brother for assistance. Upon inspection, the contact's brother discovered that there was no oil in the vehicle, even though the vehicle had received an oil change five days prior. The contact called the local dealer who offered to tow the vehicle to the dealer to be inspected. The contact declined the tow, and instead had the vehicle towed to Lexus of Pleasanton (4345 Rosewood Dr, Pleasanton, CA 94588) where the mechanic discovered that the engine oil cooler pipe was fractured. The contact discovered an unknown recall on the vehicle. The manufacturer was notified of the failure. The contact was informed that the Vin was not under recall or warranty. The vehicle was not repaired. The failure mileage was approximately 199,000.

Structure problem. Went to the mechanic for a routine oil change. He said the frame is rotted, rusted away so bad he could stick his finger through the frame. They said it was unsafe, couldn’t even hoist it up on the lift. The body, exterior looks fine, no rust at all, but the frame is evidently rotted away. Faulty metal or treatment??

I called Sheehy Lexus of Annapolis to get this recall addressed two weeks ago and they told me the parts are not available. I called again today and they told me the same thing. They do not know when the parts will be arriving. The letter they sent stated "If a vehicle stall occurs while driving, this could increase the risk of a crash". I am concerned that this is taking too long to remediate! [XXX] Cell: [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Vehicle stumbles and loses power when accelerating. Loss of power when passing. Both situations caused driver to abort action for fear of not having the power to enter the roadway or pass vehicles. Lexus dealership acknowledged the problem with this vehicle and said the fuel pump was replaced because of a recall. Problem continues to exist and is dangerous to driver and others. Dealer further recommended we “ change our driving habits “ to remediate the problem. Not acceptable.

The hybrid transmission failed at 146k and the light went on. When we took it to the dealership, they said that there was metal bits. The owner of the vehicle when into the dealership asking the dealership to set tire pressures and inspect floor mats for proper installation, they performed an inspection and inflated the tires. The owner went in and stated that the check hybrid system warning light is on. Oil pump range/performance. NOTE: no road test performed. Possible additional work needed. Transmission oil pump inoperable due to metal in fluid shorting the pump. The dealership took a fluid sample. They had found lots of metal particles present in the fluid. They recommend replacing the transmission, oil pump, cooler, cooler hoses, and clamps, flush the metal lines.