LEXUS Complaints

I AM HAVING A PROBLEM WITH MY SIDE VIEW MIRRORS. THEY KEEP POPPINGLOOSE, SWINGING FREELY ON IT'S BASE.ONE TIME THE MIRROR POPPED LOOSE WHILE I WAS DRIVING. COULD NOT SEE TRAFFIC IN THE RIGHT LANE. COULD CAUSE AN ACCIDENT.

On April 29 while travelling on I185 toward Columbus, GA I heard a loud noise followed by the sound of crumbled glass. When I could find a safe place to pull over, I looked and discovered that my moonroof had shattered. Had the curtain under the moonroof had not been drawn, I would have been hit with the shattered glass, probably resulting in my loss of control over the vehicle at interstate speed, resulting in a serious accident or death. I returned immediately to my dealership, Hennessy Lexus in Duluth, Georgia. They contacted the Lexus regional manager, who denied Lexus' responsibility for the failure. I did, (and needed to) have the moonroof repaired by the dealership. I also contacted Lexus Corporate office by phone, and sent them by email a copy of photos of the broken moonroof and the invoice for the repair. They passed my inquiry down to the regional manager (again) who again denied Lexus responsibility for the failure. The failure occurred in fair weather on a highway with very little traffic, trees or overpasses, and there was no reason to believe that any outside forces caused the failure. I feel that this potentially dangerous failure is a result of poor manufacture or design.

DASHBOARD ON 2009 LEXUS ES 350 HAS BEGUN TO MELT AND ON SUNNY DAYS THE REFLECTION ON THE WINDSHIELD POSES A SAFETY HAZARD AND REDUCES VISIBILITY. IN ADDITION THE MELTING PLASTIC IS VERY STICKY AND COULD BE HAZARDOUS FOR DRIVER NOT TO MENTION THE POISON EXPOSURE TO ITS VAPORS. THERE WAS A RECALL FOR THIS PROBLEM ON 2007 AND 2008 MODELS. THE 2009 IS IDENTICAL IN DESIGN AND LEXUS SHOULD FIX THIS. I CONTACTED THEM AND THEY OFFERED TO PAY A SMALL PORTION OF THE $1700 REPAIR COSTS.

While driving Brake & Abs warning lights displayed on the dash with the warning brake malfunction, Took it to the shop they diagnose Bad brake module. My brake pads & rotors and all scedule maintenance uptodate.

The contact owns a 2019 Lexus LS500. The contact stated that he pulled into his driveway, placed the gear in park, got out of the vehicle to get something but without warning the vehicle rolled backward over the contact, dragging the contact to the end of the driveway where the vehicle crashed into the curb. No Air Bags deployed. The contact sustained an injury to the left side of his body, fractured ankle, fractured ribs left and right side of the body, laceration to the forehead. Medical attention was contacted and did take the contact to the hospital where he was treated for his injury. The vehicle was not towed. The vehicle at this time was located at the contact's residence. The vehicle body received damages to the driver-side door panel and the door. The dealer was contacted and informed of the failure however no further assistance was provided. The manufacturer was made aware of the failure and informed the contact that no recalls were under the VIN. The failure mileage was approximately 10,200. The VIN was not available.

2008 GS350 - 129k miles - 1 owner Looking for input on whether/how to proceed as this is now a multi-year problem (2019- 2021). My 2008 Lexus GS350 had the following recalls (All fuel and engine related): NHTSA CAMPAIGN ID: 18V432000; NHTSA Campaign Number: 14V647000 NHTSA CAMPAIGN ID: 09V020000; NHTSA CAMPAIGN ID: 10V309000 Before the last fuel assembly recall work was out of warranty 2019, I started experiencing an extreme fuel odor after a decline AND each time car was started (noticeable only with windows down). No warning lights, system reported no issues. Independent mechanic found a leaking fuel injector (port on that side is "clean".) (Lexus dealerships found no issues). Replaced fuel injector, no change in fuel smell, strong as ever. Neither Lexus or Independent mechanic can determine what is wrong. Pandemic happened and I only drive the car once a week to the grocery store, strong fuel smell on startup still happens. (Haven't been on any incline/declines). 5/9/21, filled gas tank, started car, made 2 stops before heading home, "Check engine, Check VSC" and a myriad of lights came up on dash. (Total of 3 startups after filling tank, lights came on after 3rd start). Code comes up - P0430 - Catalyst System Efficiency Below Threshold Bank 2 All the fuel related symptoms & issues can't be a coincidence. 2 Fuel assembly recalls, fuel smell, leaking fuel injector, continued fuel smell, now catalytic converter issue even though car is barely used in the last year.

TAKATA AIRBAG HAS BEEN RECALLED FOR THIS MODEL. ATTEMPTS HAVE BEEN MADE TO CONTACT VIA INSTRUCTIONS ON RECALL LETTER FROM MANUFACTURER. WAS INFORMED SOMEONE WOULD BE OUT TO REPAIR IT AND NO ONE SHOWED UP.

I BOUGHT MY CAR IN SEPTEMBER OF 2020. SINCE I PURCHASED THIS VEHICLE, I HAVE ONLY DRIVEN 4000 MILES. THIS VEHICLE HAS ONLY BEEN DRIVEN AROUND MY NEIGHBORHOOD AND THROUGHOUT MY CITY, NEVER ON THE HIGHWAY OR FREEWAY. I ONLY USE MY LEXUS TO BUY GROCERIES AND TAKE MY KIDS TO SCHOOL. THE CITY OF DEARBORN STREETS ARE CONSTANTLY CLEANED, AND THERE ARE NEVER ANY SEMI-TRUCKS. WHEN I AM NOT DRIVING MY LEXUS, IT STAYS INSIDE MY GARAGE. I WASH MY LEXUS EVERY WEEK, AND I NEVER DRIVE IT IN HARSH CONDITIONS. BUT I HAVE HAD TO REPLACE MY WINDSHIELD THREE TIMES, AND IT HAS NOT EVEN BEEN A YEAR SINCE I BOUGHT THE CAR. THE FIRST TIME I GOT A CHIP ON MY WINDSHIELD, I ONLY HAD 112 MILES ON THE VEHICLE. I DID NOT DRIVE ON THE HIGHWAY; I ONLY DROVE TO THE SUPERMARKET NEXT TO MY HOUSE. I WAS VERY FRUSTRATED BECAUSE I HAVE NOT EVEN HAD THE CAR FOR A MONTH. I DID SOME RESEARCH, AND I CONCLUDED THAT OTHER LEXUS LX 570 HAVE THE SAME PROBLEM WITH THEIR WINDSHIELD; THE WINDSHIELD CRACKS VERY EASILY. A WINDSHIELD REPLACEMENT COMPANY CAME, AND THEY WERE ABLE TO FILL IN THE CHIP TO PREVENT IT FROM SPREADING. BUT THEN, A WEEK LATER, THE WINDSHIELD HAD ANOTHER CHIP. WE THEN HAD TO PAY FOR THE COMPANY TO COME BACK AND FILL IT IN. TWO AND HALF WEEKS LATER, I TOOK MY CAR TO A CAR WASH. EVERYTHING WAS FINE UNTIL THE FOLLOWING MORNING WHEN I WOKE UP TO FIND A SIGNIFICANT CRACK IN THE MIDDLE OF MY WINDSHIELD. WE HAD TO PAY THREE THOUSAND DOLLARS FOR THE WINDSHIELD TO BE REPLACED. THE COMPANY REPLACED IT WITH AN ORIGINAL LEXUS WINDSHIELD WHICH CAME STRAIGHT FROM THE LEXUS FACTORY. I DECIDED NOT TO DRIVE THE CAR FOR TWO WEEKS, AND I LEFT IT IN MY GARAGE. THEN WHEN I FINALLY DROVE THE CAR, IT GOT ANOTHER CHIP ON THE WINDSHIELD. THERE WERE NO TRUCKS IN FRONT OF ME, AND THE WEATHER WAS PERFECT. JUST YESTERDAY, WHILE DRIVING FROM KROGER, A CRACK RUING FROM THE TOP HALF OF MY WINDSHIELD APPEARED. ## VIN PASSED ## LEXUS 2020 ##

THE FRONT TIMING COVER SEAL ON MY CAR WAS RESEALED AT 105,124 MILES @ A COST OF $2,804.52 PLUS TAX ON NOVEMBER 2014. THE CAR WAS 8 YEARS OLD. I AM NOW BEING TOLD THAT THE TIMING COVER NEEDS TO BE RESEALED/REPLACED AGAIN. THE CAR HAD 160,830 MILES WHEN I TOOK IT IN FOR SERVICE ON 5/3/2021. BY THE WAY, THE SERVICE ADVISER WROTE THE WRONG MILEAGE. HE MISTAKENLY WROTE 168,036 MILES AS THE ODOMETER READING. WHEN I ASKED WHAT IS CAUSING THIS ISSUE HE HAD NO ANSWER. I CONTACTED LEXUS CUSTOMER SERVICE TO INQUIRE INTO WHAT CAUSES THE SEAL TO NEED REPLACEMENT EVERY 7 OR SO YEARS. CASE # 210506001409 WAS ASSIGNED. THE CUSTOMER SERVICE CALLED TODAY AND INFORMED ME THAT THE SERVICE MANAGER AT CROWN LEXUS IN ONTARIO INFORMED HER THE SEALER SHRINKS OVERTIME. HOWEVER, SHE COULD NOT PROVIDE A REASON FOR THE SHRINKAGE. I NEED TO KNOW WHAT CAUSES THIS SO I CAN DECIDE WHETHER TO CONTINUE PUTTING MONEY INTO THIS CAR. THIS DOES SEEM RIGHT TO ME. I THINK IT IS A MANUFACTURING DEFECT. I SIMPLY NEED TO KNOW WHY THEY CONTINUE TO USE SEALERS THAT THEY KNOW WILL SHRINK. THE NEW COST TO REPAIR THIS CAR IS APPROXIMATELY $3500. THE CUSTOMER SERVICE PERSON DID NOT KNOW THE NAME OF THE SEALER THAT WAS BEING USED. SHE COULD ONLY REFER ME TO THE SERVICE MANAGER AT THE DEALER AND I DO NOT FEEL COMFORTABLE TALKING TO HIM ABOUT THIS BECAUSE HE GAVE HER NO REAL EXPLANATION OTHER THAN IT SHRINKS. OTHER CUSTOMERS ARE HAVING THE SAME PROBLEM WITH THEIR CARS. IF I HAVE CONTACTED THE WRONG OFFICE PLEASE DIRECT TO ME TO SOMEONE WHO CAN HELP. BY THE WAY, I ASKED FOR A WRITTEN RESPONSE AND WAS TOLD SHE COULD NOT PROVIDE ONE.

TL* THE CONTACT OWNS A 2017 LEXUS GX460. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE CORRECTLY. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 65 MPH, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ENGAGED INDEPENDENTLY AND BROUGHT THE VEHICLE TO A SUDDEN STOP. THE FAILURE WAS EXPERIENCED ON NUMEROUS OCCASIONS. THE CONTACT STATED THAT ON ONE OCCASION THE CONTACT AVOIDED A NEAR COLLISION WITH A SEMI TRUCK. THE CONTACT ALSO STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, WITH A VEHICLE IN THE RIGHT LANE, THE EMERGENCY AUTOMATIC BRAKING SYSTEM ACTIVATED. THE VEHICLE WAS TAKEN TO SHEEHY LEXUS OF ANNAPOLIS (121 FERGUSON RD, ANNAPOLIS, MD 21409, (410) 266-3330) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ISSUE WAS A KNOWN ISSUE HOWEVER, THERE WAS NO AVAILABLE FIX FOR THE ISSUE. THE DEALER REPLACED THE BRAKES WHICH FAILED TO FIX THE ISSUE. THE VEHICLE WAS NOT YET REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.