LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2016 LEXUS RX HYBRID
    - POMONA, NY

    ACTUATOR (BREAKS) FAILURE ON CITY STREET NOISE COMING FROM UNDER FRONT OF CAR WHEN BREAKING SLOW TO STOP WHEN BREAKING, CONFIRMED BY MAVIS MECHANIC TO BE ISSUE AND WAS SENT BACK TO DEALER FOR REPLACEMENT. DEALERSHIP TRIED TO DENY THIS IS ISSUE WITH THESE CARS WAS TOLD IT WAS SAFE TO DRIVE ONLY TO FIND ON INTERNET IT IS NOT SAFE TO DRIVE THE CAR. THEY WANT 3K TO FIX A KNOWN ISSUE WITH THE 2016 MODELS. CAR HAS 47K MILES AND IS PURCHASED DEC2015 ALL OTHER MAKES FOR THIS YEAR (2016) APPEAR TO BE RECALLED EXCEPT THE HYBRID. PLEASE CONSIDER EXTENDING THE RECALL FOR THE HYBRID.

    Source: NHTSA WEB SITE
  • 2017 LEXUS ES350
    - MCKINNEY, TX

    2017 LEXUS ES350. CONSUMER WRITES REGARDING VEHICLES SAFETY CONNECT SYSTEM BEING DISCONNECTED. *LD *JS

    Source: CONSUMER LETTER
  • 2011 LEXUS RX
    - VALLEY VILLAGE, CA

    TL* THE CONTACT OWNS A 2011 LEXUS RX 450H. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE BUT NONE OF THE AIR BAGS DEPLOYED. THE CONTACT WAS THE ONLY PERSON THAT SUSTAINED INJURIES (BODY SORENESS) BUT DID NOT SEEK MEDICAL TREATMENT. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED DURING THE INCIDENT. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 LEXUS LS
    - AZUSA, CA

    DASHBOARD IS STICKY/TACKY. DASHBOARD IS ALSO VERY SHINY AND MAKE IT'S ALMOST IMPOSSIBLE TO DRIVE IN SUNLIGHT. WHICH IS VERY UNSAFE

    Source: NHTSA WEB SITE
  • 2010 LEXUS RX
    - VIRGINIA BEACH, VA

    MY OIL COOLER LINE BUSTED AND DID NOT KNOW TILL I GOT HOME THANK GOD THE ENGINE DID NOT SEIZE. COME TO FIND OUT THE LINE IS MADE OF RUBBER AND NOT METAL. I UNDERSTAND LEXUS IS AWARE BUT THEY ARE NOT CALLING FOR A RECALL. I TH8NK THEY SHOULD PAY FOR WORK PERFORMED

    Source: NHTSA WEB SITE
  • 2008 LEXUS GS
    - BRANDON, FL

    ANTI-LOCK BRAKING SYSTEM,VEHICLE STABILITY CONTROL SYSTEM,TRACTION CONTROL SYSTEM

    Source: NHTSA WEB SITE
  • 2004 LEXUS RX
    - COLUMBIA, MD, MD

    DASHBOARD CRACKING EVEN THOUGH WINDSHIELD SCREEN USED WHEN NOT IN GARAGE. VEHICLE KEPT IN HOME GARAGE AS WELL AS GARAGE AT HOSPITAL WHILE I WORKED.

    Source: NHTSA WEB SITE
  • 2016 LEXUS GS 200T
    - HUNTERSVILLE, NC

    WHILE TRAVALING ON I-85 NORTH, IN CABARRUS COUNTY TOWARD GREENSBORO , NC, A WHITE MINI VAN STARTING RIDING CLOSE TO MY CAR FOR ABOUT 15 SECONDS AND THEN PULLED BACK. APPROX 15 SECONDS LATER MY STEREO SWITCHED STATIONS AND THEN GOT VERY LOUD. I LOST ALL CONTROL OF MY DISPLAY SCREEN, VOLUME, STATION SELECTION, OFF/ON...ETC. THIS HAS NEVER HAPPENED BEFORE. I SUSPECT THAT MY CAR STEREO WAS HANKED BY THE OCCUPANTS OF THE WHITE MINI VAN.

    Source: NHTSA WEB SITE
  • 2019 LEXUS RX350
    - LUTZ, FL

    WE TOOK THE CAR IN BECAUSE WHEN THE CAR IS COLD IT DOES NOT SHIFT PROPERLY. THIS PROBLEM HAS BEEN HAPPENING AND GETTING WORSE SINCE IT WAS THERE FOR A RECALL ON THE TRANSMISSION SOFTWARE. DEALER REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM STATING THE DIAGNOSTIC COMPUTER SHOWS NO ERROR CODES, WHILE IGNORING THE FACT WHEN YOU SHIFT FROM PARK TO REVERSE OR DRIVE THE VEHICLE JERKS AND THE GEAR LEVER REQUIRES A LOT OF FORCE TO MOVE INTO DESIRED GEAR. DEALER REFUSES TO REPAIR THE CAR OR ACKNOWLEDGE THE PROBLEM, INSTEAD THEY TRIED TO SELL ME A $875 OIL CHANGE. DEALER IS ALSO REFUSING TO SEND ME ANY PAPERWORK THAT MY CAR WAS THERE EVEN AFTER CALLING MANY TIMES TO REQUEST IT, THEY PROMISE TO SEND IT THAT DAY AND NEVER SEND IT BECAUSE "THEY ARE BUSY". SERVICE ADVISOR DAVID ( TAOU) WAS VERY ARROGANT, CONDESCENDING AND DISHONEST.

    Source: NHTSA WEB SITE
  • 2010 LEXUS LS460
    - PHILADELPHIA, PA

    TL* THE CONTACT OWNS A 2010 LEXUS LS460. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, A BRAKE FAILURE WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WILKIE LEXUS (568 LANCASTER AVE, HAVERFORD, PA 19041) WHERE IT WAS DIAGNOSED WITH THE BRAKE ACTUATOR NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND OFFERED TO COVER 20% OF THE PARTS COST. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE