LEXUS Complaints

KNOCKING SOUND COMING FROM THE ENGINE AT ~50K MILES. TOOK IT TO A LEXUS SERVICE CENTER AND WAS INFORMED THAT THE SOUND WAS FROM A FAILING BRAKE VACUUM PUMP. IF NOT ADDRESSED, THE FAILING PUMP COULD MAKE BRAKING THE VEHICLE EXTREMELY DIFFICULT AND POTENTIALLY CAUSE AN ACCIDENT. THE 2017 RX350S HAVE A RECALL FOR THIS EXACT ISSUE BUT NOTHING FOR THE 2016 RX350S. DISAPPOINTED THAT A VEHICLE THAT HAS BEEN DILIGENTLY MAINTAINED WITH ONLY ~50K MILES IS ALREADY HAVING ISSUES WITH FAILING PARTS THAT COULD CAUSE A SERIOUS ACCIDENT.

THIS VEHICLE HAS AN OIL CONSUMPTION PROBLEM THE SAME AS OTHER TOYOTA VEHICLES IN THE CLASS ACTION LAWSUIT RELATING TO OWNERS HAVING TO CONSTANTLY SPEND MONEY ON OIL DUE TO A DEFECT IN THE ENGINE. THIS TOYOTA/LEXUS ENGINE DEFECT CONSUMES OIL AND THIS PROBLEM GROWS WORST AS THE VEHICLES GET OLDER. TOYOTA KNEW OF THIS ISSUE BUT DID NOT INFORM CUSTOMERS, AND WILL NOT HELP IN THE REPAIR OR DO A RECALL. THIS PROBLEM CAN CAUSE THE ENGINE TO FAIL AND CAUSE A HOST OF OTHER ISSUES.

OWNER MANUAL, SAYING IT'S LIFETIME NO CHANGING TRANSMISSION FLUID. NOW HAVING PROBLEMS WITH MY TRANSMISSION BECAUSE OF THAT. I WENT ON LEXUS FORUMS, AND A LOT OF LEXUS OWNER HAVING TRANSMISSION PROBLEMS BECAUSE OF TRANSMISSION FLUID. LEXUS IS NOT STANDING BEHIND THEIR PRODUCTS.

I BOUGHT USED 2016 LEXUS ES350, MILES 84000, AND AFTER A MONTH I HEARD RATTLING NOISE FROM RIGHT SIDE OF ENGINE. MOST LIKELY FROM WATER PUMP PULLY.

MECHANIC/CAR INSPECTOR FOUND LEAKAGE OF POWER STEERING AND RACK AND PINION FAULTY, NEEDING REPLACEMENT RACK AND PINION ASSEMBLY WHEN I TOOK CAR FOR MARYLAND INSPECTION. IT FAILED. CAR PURCHASED AT DULLES MOTORCARS/ KIA SUBARU IN LEESBURG, VIRGINIA WITH 56,000 MILES. COST OF REPAIR IS $1800.00. DEALER SAID THERE WAS NOTHING WRONG WITH THE CAR, HOWEVER FAILED INSPECTION. CAR WAS BOUGHT ON $/1/2021 AND INSPECTION ON 4/2/2021.

I WHEN TO A CAR WASH FACILITY AND THE ICS SENSOR WHEN CRAZY!!! (FLASHING THE WARNING LIGHT). NOW MY CAR GIVING ME A ICS MALFUNCTION. THE AUTOMATIC BRAKING DON'T WORK AND THE PARKING ASSISTANCE NEITHER. I BELIEVE THIS IS A MANUFACTURING PROBLEM DUE SAME CAR MODEL AND YEAR EXPERIENCE THE SAME BUT IT HAS DIFFERENT VIN SO THERE IS NOT A RECALL FOR MY VIN.

TL* THE CONTACT OWNED A 2016 2013 LEXUS CT200. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE BRAKES LOCKED UP NOT ALLOWING THE BRAKE PEDAL TO BE DEPRESSED. AS A RESULT, THE VEHICLE RAN INTO A TELEPHONE POLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED A BROKEN COLLAR BONE, BROKEN LEFT HAND, AND A BROKEN FEMUR BONE. THE CONTACT DID RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A JUNKYARD. THE CONTACT WAS RELATING THIS ISSUE TO THE REPAIRS TO THE LEFT CONTROL ARM PRIOR TO CRASHING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT WHILE INSPECTING THE INTERIOR OF THE VEHICLE, HE NOTICED THAT THE DASHBOARD ON THE DRIVER'S AND PASSENGER'S SIDE AIR BAG ENCLOSURE AREA WAS CRACKED. POHANKA LEXUS (13909 LEE JACKSON MEMORIAL HIGHWAY, CHANTILLY, VA 20151, (703) 968-9100) WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

TL* THE CONTACT OWNS A 2015 LEXUS RX350. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.

I CALLED THE LOCAL DEALER WAS TOLD THEY CAN NOT HELP ME. I CALL THE LEXUS BRAND ENGAGEMENT CENTER LINE AND WAS CALLED BACK WITH AN EXPLANATION WHY MY VEHICLE IS NOT ELIGIBLE. EVEN THOUGH IT IA EXHIBITING THE MALFUNCTION. THE DEADLINE WAS DECEMBER 31,2020. THIS LAST REFUSAL TO DEAL WITH A PART THAT THEY ARE WELL AWARE IS MALFUNCTIONING DUE TO THEIR FAILURE TO BUILD A RELIABLE PRODUCT, AS THEY HAVE OFFERED THEIR OWN VERSION OF SATISFACTION FOR THOSE LUCKY ENOUGH TO HAVE THE FAILURE OCCUR TIMELY. MINE DID NOT KNOW IF THE TIMELY REQUIREMENTS AND OPTED TO MALFUNCTION LESS THAN A YEAR AFTER THE ESTABLISHED DEADLINE. HOWEVER, THE LETTER THEY SENT WENT TO THE PREVIOUS REGISTERED OWNER. AS A REGISTERED OWNER IN THE STATE OF FLORIDA, IT IS MY OPINION THAT LEXIS COULD HAVE EASILY LOCATED ME THROUGH THE HELP OF THE STATE OF FLORIDA REGISTRATION OFFICE. WHICH IS WHAT THEIR SITE STATES IS DONE. I PURCHASED THIS CAR JUNE 2020. LEXUS/TOYOTA SHOULD HAVE TO FIX BECAUSE IT IS A KNOWN ISSUE THAT THEY SENT OUT CUSTOMER SUPPORT WARRANTY EXTENSIONS FOR PREVIOUSLY. AS OF THIS WEEK MY VEHICLES BRAKING ABILITY HAS ONLY 10% OF WHAT IT HAD A MONTH AGO AND IS NO LONGER SAFE TO DRIVE! I HAVENT OWNED FOR A YEAR AS YET SMH! IT IS NOW PARKED IN MY GARAGE.