LEXUS Complaints

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY CATENA LEXUS OF FREEHOLD (4264 US HIGHWAY 9, FREEHOLD, NJ 07729) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS DRIVING DOWN HIGHWAY AND HEARD A LOUD EXPLOSION. I WAS VERY SHAKEN UP. IT WAS A SCARY EXPERIENCE. I WAS TRAVELING 220 CROSS LAKE BRIDGE AND AT TIME COULD NOT PULL OVER. I KEPT HEARING CRUNCHING NOISE ABOVE ME. I OPENED SUNROOF INSIDE COVER AND THAT'S WHEN I NOTICED THE SUNROOF WAS SHATTERED AND IT WAS WHAT HAD EXPLODED.

MY ISSUE PERTAINS TO THE STICKY DASH AND THE SAME MATERIALS USED ON PARTS OF THE DOOR NEAR THE HANDLES. WHEN THE TEMPERATURE GETS OVER 80 DEGREES THE MATERIAL STARTS TO MELT AND BECOMES EXTREME HOT AND STICKY. WHEN I TRIED TO GRAB PAPERS I LEFT ON THE DASH I HAD TO TEAR THEM OFF AND IT LEFT A STICKY SUBSTANCE. IT ALSO CAN BECOME EXTREMELY HOT AND WHEN I HIT ANY PART OF THE DASH WHEN HEATED IT BURNS AND STICKS TO ME. I ATTEMPTED TO CONTACT LEXUS AND THEY DECLINED MY CLAIM BECAUSE IT IS NOT A 'SAFETY ISSUE TO THEM OR THE NHTSA'

TL* THE CONTACT OWNS A 2020 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT RAY CATENA LEXUS OF MONMOUTH LOCATED AT 2135 NJ-35, OAKHURST, NJ 07755, (732)493-5000, HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHEN I OPENED MY VEHICLE DOOR AT NIGHT AND EXITING MY VEHICLE THE VEHICLE DOOR DOES NOT PROVIDE A VISUAL WARNING TO OTHER VEHICLE DRIVERS IN THE PATH OF MY 2021 LEXUS ES 350. I DID AN INVESTIGATION AND FOUND THAT ALL OPENING DOORS ON ALL 17 MILLION VEHICLE DOORS DO NOT PROVIDE AN ADDED ZONE OF ILLUMINATION THAT IS AUTOMATICALLY ILLUMINATED BY ANOTHER VEHICLE DRIVERS HEADLIGHT TO ALLOW ACCIDENT AVOIDANCE TO OCCUR. I PETITIONED NHTSA AND RECEIVED NO REPLY TO MY "FIX" TO MAKE POSSIBLE A NEW FMVSS 108 TO SOLVE THIS CONTRIBUTORY CAUSE OF OPENED VEHICLE DOOR PEDESTRIAN DEATHS. THE APPLICATION TO ADD A ZONE OF ILLUMINATION IS UNIVERSAL IN APPLICATION TO ALL VEHICLE DOORS, AND TAKES ABOUT 10 SECONDS TO APPLY REQUIRING NO TOOLS. I WISH NHTSA TO TAKE A POSITION THAT ALL VEHICLE DRIVERS HAVE THE RIGHT TO SEE OPENED VEHICLE DOORS AT NIGHT TO REDUCE THE NUMBER OF OPENED VEHICLE DOOR COLLISIONS AND OPENED VEHICLE DOOR PEDESTRIAN DEATHS AND TO PROVIDE A SAFETY WARNING NOTICE TO ALL VEHICLE OWNERS THE FOLLOWING. IT HAS BEEN DETERMINED BY VISUAL OBSERVATION AT NIGHT OPENING THE VEHICLE DOORS ON ALL VEHICLES DO NOT PROVIDE A VISUAL ZONE OF ILLUMINATION WARNING TO OTHER VEHICLE DRIVERS AT NIGHT THAT MAY CONTRIBUTE TO A OPENED VEHICLE DOOR PEDESTRIAN FATALITY.

TL* THE CONTACT OWNS A 2017 LEXUS IS200T. THE CONTACT STATED THAT AFTER RE-FUELING, THE VEHICLE WOULD NOT IMMEDIATELY START. ADDITIONALLY, WHILE DRIVING AT AN UNDISCLOSED SPEED, THE TRANSMISSION FAILED TO PROPERLY SHIFT GEARS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LEXUS OF WESLEY CHAPEL LOCATED AT 5350 EAGLESTON BLVD, WESLEY CHAPEL, FL 33544 WHO DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

THIS VEHICLE HAD A RECALL DATE OF 01/13/2020. EVERY TIME I CALL LEXUS DEALERSHIP REGARDING THE RECALL, I AM TOLD THAT THEY DO NOT YET HAVE A REMEDY. WHEN WILL THEY HAVE A REMEDY? RATHER SCARY DRIVING HIGHWAY AT 65 MPH. AND THINKING THAT THE FUEL PUMP MAY FAIL. SHOULDN'T NHTSA LOOK INTO WHY THIS IS TAKING SO LONG FOR THE MANUFACTURER TO FIND A REMEDY? IT IS NOW 14 MONTHS SINCE THE RECALL WAS ISSUED. DEALER REFERENCID:20LB01 01/13/2020 NHTSA REFERENCE ID: 20V012

TL* THE CONTACT CALLED ON BEHALF OF 2021 LEXUS LC500 VEHICLES. THE CONTACT STATED WHILE DRIVING BEHIND 2021 LEXUS LC500, THE REAR TAILLIGHT COVER/LENS WERE REFLECTIVE MAKING IT APPEAR AS IF THE VEHICLE HAD THE TURNING SIGNALS ON OR THE HAZARD LIGHTS WERE ACTIVATED. THE CONTACT DID NOT OWN THE VEHICLE THEREFORE IT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS CONCERNED THAT THE DESIGN COULD CAUSE A SAFETY RISK. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.

POWER STEERING STOPPED WORKING WHILE BACKING OUT OF A PARKING SPACE IN A PARKING GARAGE IN TAMPA, FL. IT HAPPENED WITHOUT A SOUND AND WITHOUT WARNING, AND HASN'T WORKED EVER SINCE.

WHEN YOU DRIVE IT SPEEDS UP VERY FAST THEN IT GOES BACK DOWN THEN IT STARTLES WHEN YOU TRY TO PUT YOUR FOOT ON THE GAS THEN ONCE YOU TAKE YOUR FOOT OFF THE GAS IT GOES BACK TO NORMAL SPEED IT'S LIKE IT GETS STUCK BUT THEN ONCE YOU RELEASE IT GOES AND SOMETIMES YOU CAN'T GO ABOVE THE SPEED