LEXUS Complaints

2008 LEXUS RX350 WAS PARKED IN GARAGE WITH ENGINE HOT. ONE MINUTE AFTER THE ENGINE STOPPED, IT CAUGHT ON FIRE AND REQUIRED THE FIRE DEPARTMENT TO FINALLY PUT IT OUT. ENGINE COMPARTMENT SO COMPLETELY DESTROYED THAT THE IMMEDIATE CAUSE OF THE FIRE NOT DETECTABLE. CAR IS TOTAL LOSS, GARAGE DAMAGED BUT NOT DESTROYED.MOST RECENT SERVICING WAS BY THE LEXUS DEALER THREE MONTHS PREVIOUS.

I AM HAVING TRANSMISSION PROBLEM ALONG WITH ECU PROBLEMS. CAR HAS ROUGH DOWN SHIFTING PROBLEMS WHEN IN MOTION . AFTER DOING RESEARCH MANY LEXUS GS MODELS HAVE THOSE COMMON ISSUES.

TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY CAUSING A GLARE TO REFLECT ONTO THE WINDSHIELD CAUSING A VISIBILITY ISSUE WHILE DRIVING. THE CONTACT INFORMED LEXUS OF WESTMINISTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683) OF THE FAILURE AND WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS A CUSTOMER SUPPORT LETTER MAILED OUT TO IN 2015 AND EXPIRED IN 2017. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT SHE NEVER RECEIVED THE LETTER. THE CONTACT STATED THE FAILURE WAS A SAFETY ISSUE BECAUSE THE LIGHT FROM THE DASHBOARD WAS REFLECTING ONTO THE WINDSHIELD AND REDUCING HER VISIBILITY WHILE DRIVING. THE FAILURE MILEAGE WAS 71,348.*DT*JB Consumer stated dealer and manufacture is aware of the defects.*JB

THERE IS A SAFETY RELATED DEFECT IN MY VEHICLE WHICH CAN CAUSE THE BRAKING SYSTEM TO FAIL COMPLETELY. I DO LOT OF HIGHWAY DRIVING AND SOME LIGHTS LIKE ABS , TRACTION , BRAKE AND WARNING TURN ON AND MY BRAKE SYSTEM STARTS BEHAVING BAD. AFTER SOME RESEARCH AND TALKING TO LEXUS DEALERSHIP I FOUND OUT THAT THIS MODEL HAS A DESIGN DEFECT AND THE BRAKE ACTUATOR GO BAD. THIS IS A SAFETY ISSUE AND IT SHOULD BE A RECALL BUT LEXUS INSTEAD EXTENDED THE WARRANTY ON THIS ITEM AND HAVE REPLACED THIS DEVICE FOR FREE ON THESE MODELS BUT WHEN I CALLED THEY SAID WARRANTY IS NOT GOING TO COVER IT AND I HAVE TO PAY OUT OF MY POCKET. IT COSTS ROUGHLY $3000 PARTS AND LABOR. I DO NOT WANT TO SELL MY CAR IN THIS CONDITION AS I DO NOT WANT THE BUYER TO DIE FROM IT. LOT OF PEOPLE ARE BUYING THESE CARS WITHOUT KNOWING THAT THERE IS A BIG RISK AND THEY MAY LOOSE THEIR LIVES. I REQUEST SAFETY ADMINISTRATION TO COME FORWARD AND LOOK INTO THIS ISSUE AND SAVE 100S OF LIVES. JUST IMAGINE YOU ARE DRIVING ON HIGHWAY HAVE BRAND NEW BRAKE PADS NEW TIRES AND ALL OF A SUDDEN YOUR BRAKING SYSTEM FAILS AND YOU LOOSE YOUR LIFE. PLEASE TAKE ACTION.

CAR HAS BEEN MAKING A CLICKING NOISE DURING STOPS FOR A YEAR. I CHALKED IT UP TO SOMETHING UNIMPORTANT. ON 2/20/21, THE 'CHECK AVS,' 'CHECK ABS,' AND 'CHECK BRAKE SYSTEM' LIGHTS ALL CAME ON, AND CAR LURCHED WHILE BACKING OUT OF MY DRIVEWAY. I WAS DRIVING MY WIFE AND DAUGHTER AT THE TIME. BROUGHT LEXUS TO MY LOCAL MECHANIC ON 2/22/21. AFTER SEVERAL DAYS, MECHANIC RETURNED THE CAR TO ME, SAYING HE COULD HEAR THE CLICKING AND, ACCORDING TO HIS RESEARCH, IT COULD BE THE BRAKE ACTUATOR GIVEN LEXUS HAD DONE A WARRANTY EXTENSION ON THIS PART IN 2016. HE TOLD ME THIS REPAIR WOULD COST IN THE THOUSANDS OF DOLLARS, AND ADVISED ME TO CONTACT LEXUS. SPOKE WITH LEXUS BRAND MANAGER ON 2/25 WHO TOLD ME ABOUT WARRANTY EXTENSION ZLG FOR ACTUATORS IN 2016, AND TOLD ME THAT IN ORDER FOR LEXUS TO ASCERTAIN WHETHER OR NOT THE CAR WAS EXPERIENCING AN ACTUATOR FAILURE, IT MUST BE INSPECTED BY A LEXUS SERVICE CENTER. BECAUSE I WAS TOLD ABOUT THE SPECIFIC EXTENSION AND ASKED TO TAKE IT TO LEXUS TO DIAGNOSE THE ISSUE, I ASSUMED LEXUS WOULD COVER THE REPAIR COST. I TOOK THE CAR TO LEXUS SANTA MONICA ON 3/2/21 AND WAS NOTIFIED THAT THE PROBLEM WAS RELATED TO THE BRAKE ACTUATOR, AND THAT THE COST TO REPAIR WOULD BE $3000 PLUS TAX. I RELAYED TO LEXUS SM WHAT I WAS TOLD BY LEXUS CORPORATE, AND LEXUS SM TOLD ME THEY WOULD CALL LEXUS CORPORATE AND SEE WHAT THEY HAD TO SAY ABOUT WARRANTY EXTENSION 'ZLG.' ULTIMATELY, LEXUS WOULD NOT COVER COST BECAUSE THE PART WAS OUTSIDE THE EXTENDED WARRANTY. I SPOKE WITH ANOTHER LEXUS CASE MANAGER ABOUT WHY A WARRANTY EXTENSION WAS OFFERED AS OPPOSED TO A RECALL, AND HE SAID I SHOULD LODGE A COMPLAINT WITH NHTSA. I ALSO SPOKE WITH HIS SUPERVISOR, WHO SAID LEXUS WOULD NEVER PAY FOR A PART OUTSIDE A WARRANTY, EVEN A FAULTY PART GIVEN AN EXTENDED WARRANTY. NOBODY IN THE LEXUS CHAIN OF COMMAND CAN TELL ME IF THE CAR IS SAFE TO DRIVE. I WILL SUPPORT CLASS ACTION SUIT.

TL* THE CONTACT OWNS A 2019 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: NUMBER 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LEXUS OF ATLANTIC CITY (3169 FIRE RD, EGG HARBOR TOWNSHIP, NJ 08234, (609) 641-0008) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ## VIN PASSED ## LEXUS GX460 2019 ##

HELLO, MY CAR IS TILTED TO THE RIGHT WHEN TRAVELING ON HIGHWAY. ALSO TILTED A LOT WHEN I TURN LEFT. THIS IS NOT NORMAL BECAUSE MY OTHER CARS DON'T BEHAVE LIKE THAT. I BROUGHT TO LEXUS DEALER BUT WAS INFORMED THE CAR IS NORMAL. HOWEVER, I NEED NTSB TO CHECK BECAUSE I DON'T FEEL SAFE WITH THIS CAR. NOTE: I THINK THIS IS A MANUFACTURER DEFECT BECAUSE THERE ARE OTHER PEOPLE WHO COMPLAINED ON THE INTERNET ABOUT THE SAME PROBLEM.

I'VE OWNED SEVERAL LEXUS HYBRID VEHICLES. I HAVE LOVED THEM ALL EXCEPT THE LAST, A 2021 LEXUS UX WHICH, I LATER FOUND, CAME WRAPPED WITH AN UNWELCOME SURPRISE. WITHOUT HAVING TO POUR THROUGH 107 PAGES OF THE FEDERAL REGISTER, I'D LIKE TO KNOW IF ANY OF THE CREATORS OF THE FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 141 HAD ANY IDEA OF THE UNINTENDED CONSEQUENCES THIS RULE WOULD SURELY PRESENT. ITS PURPOSE IS OBVIOUS. BUT THE HEAVY-HANDED WAY IT HAS BEEN THRUST UPON THE CONSUMING PUBLIC IS NOT. I'VE ASKED MY DEALERSHIP IF THEY CAN TONE DOWN THIS, FRANKLY, OBNOXIOUS SOUND THAT'S TRIGGERED. OF COURSE, THE ANSWER WAS NO! BY THE WAY, THIS IS THE SAME DEALERSHIP, ONE WITH WHICH I'VE DEALT FOR YEARS, THAT FAILED TO DISCLOSE THE FACT THAT MY NEWEST VEHICLE, LIKE IT OR NOT, HAD AN ADDED FEATURE. WHILE THE MANDATE WAS NOT CREATED BY THEM, THEY'VE CHOSEN TO HIDE BEHIND IT. AND, AS A RESULT, HAVE LEFT THE CONSUMER TO DEAL WITH THE CONSEQUENCES. THIS ODD TURN OF EVENTS REMINDS ME OF ANOTHER INDUSTRY, ONE THAT IS THE SUBJECT OF CRITIQUE IN A BOOK TO BE RELEASED SOON. SADLY, PUBLIC SAFETY NOTWITHSTANDING, OUR OTHERWISE PERFECT BUT HIGH-DECIBEL-EMITTING UX250H WILL BE A DAILY REMINDER OF IT. THUS, I FEEL PERFECTLY ENTITLED TO MOUNT A SIGN ON THE CAR WARNING OTHERS THAT SAYS, 'THE SOUNDS YOU HEAR FROM THIS CAR WHEN BACKING OR DRIVING AT SLOW SPEEDS ARE COURTESY OF (NAME OF DEALERSHIP) - WHO INSISTED ON IT. HOPE YOU ENJOY!'

ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT BUT NOTHING SEEMED TO WORK. THE AUTOBRAKE WAS ON BUT DID NOT APPLY AND I HIT THE CONCRETE BASE OF THE WALL ON THE LEFT FRONT CORNER OF THE LEXUS. I DID SEVERAL 360'S AND LANDED AGAINST THE JERSEY WALL IN REVERSE DIRECTION OF THE TRAFFIC. THE AIR BAGS DID NOT DEPLOY. THE CAR WOULD NOT START. I WAS ABLE TO PUT MY WINDOW UP/DOWN AND THE DOOR DID OPEN. I REMAINED IN PLACE WITH MY SEAT BELT STILL ON UNTIL OFFICE SMITH ARRIVED. HE RECORDED THE INCIDENT. IN SUMMARY, I BELIEVE THE LOW PRECURE FUEL PUMP STOPPED OPERATING CAUSING THE ENGINE TO STALL AT HIGH SPEED AND WAS THUS THE SOURCE OF THE CRASH.

OCT. 29, 2019 MID-MORNING VEHICLE WAS SOUTHBOUND ON US HWY. 2 IN NORTH HERO, VT. VEHICLE CROSSED THE NORTHBOUND LANE AND CRASHED IN A GRASSY FIELD: CAME TO REST UPSIDE DOWN, RIGHT FRONT WHEEL TORN LOOSE FROM THE AXLE. AIR BAGS DID NOT DEPLOY. INJURED DRIVER WAS IN EMERGENCY ROOM 3 TIMES, HOSPITALIZED IN ICU FOR TWO PERIODS, NUMEROUS PROCEDURES, FOLLOW-UP CRANIOTOMY IN 2020, ANTI SEIZURE MEDICATIONS. POLICE REPORT, EMS REPORT, AND INSURANCE ADJUSTER INSPECTION COULD BE MADE AVAILABLE.