LEXUS Complaints

I RECEIVED A SAFETY RECALL FROM LEXUS SOMETIME LAST YEAR, ALTHOUGH I DON'T KNOW EXACTLY WHEN. THERE IS NO DATE ON ANY OF THE INFORMATION THAT WAS SENT TO ME, BUT I BELIEVE IT WAS SOMETIME LAST SUMMER. NOTHING HAS HAPPENED TO MY CAR, YET, BUT I DON'T BELIEVE A "SAFETY" RECALL NOTICE SHOULD TAKE MONTHS AND MONTHS TO BE FIXED. WHEN I GOT THE NOTICE, I CALLED MY LEXUS DEALERSHIP AND ASKED WHEN I COULD EXPECT MY CAR TO BE FIXED AND THEY SAID THEY DID NOT KNOW WHEN THEY WOULD GET THE PART AND WOULD LET ME KNOW. I HAVE NEVER HEARD FROM THEM. THIS RECALL IS FOR A LOW PRESSURE FUEL PUMP WHICH COULD CAUSE THE VEHICLE TO STALL WHILE DRIVING. TO CONFIRM, SO FAR NOTHING HAS HAPPENED TO MY CAR. NHTSA NO. 20V-682 I AM PUTTING TODAY'S DATE IN THE AREA OF "WHEN DID THIS HAPPEN".

THE REAR VIEW MIRROR HAS BECOME UNUSABLE- MIRROR HAS BLACK SCRATCHES ALL OVER ON THE INSIDE & KEEPS GETTING WORSE. DO A GOOGLE SEARCH & YOU'LL FIND 100S OF COMPLAINTS ON FORUMS & CHATS. IT'S 1500 BUX TO GET THIS REPLACED & IT'S NOT A USERS FAULT! LEXUS HAS FULLY AWARE OF THIS FOR YEARS & NEVER DID A RECALL. I CAN'T SEE FROM THIS MIRROR AT ALL & DEF. NOT AT NIGHT. IF I GET IN A WRECK, IT WILL BE 100% ON LEXUS!

WHILE DRIVING SOUTH ON A THREE LANE ROADWAY, MY DAUGHTER AND I WERE INVOLVED IN A COLLISION. WHILE I WAS DRIVING, A MOTORIST WAS EXITING A FAST FOOD RESTAURANT PARKING LOT FROM THE RIGHT SIDE OF THE ROAD, AND SUDDENLY ACCELERATED ACROSS ONCOMING TRAFFIC (ASSUMING THE DRIVER WANTED TO MAKE A LEFT TURN) WITHOUT OBSERVING THE RIGHT OF WAY TO THE DRIVERS ON THE ROAD. THE VEHICLE HIT MY CAR ON THE FRONT PASSENGER SIDE WHERE MY CHILD WAS SITTING. THE DRIVERS' SIDE AIRBAGS DID DEPLOY, BUT THE PASSENGER SIDE AIRBAGS DID NOT DEPLOY. THE PASSENGER SIDE WAS HIT WITH THE FORCEFUL IMPACT FROM THE NEGLIGENT DRIVER. I DID NOT HEAR ANY VEHICLE WARNINGS PRIOR TO THE COLLISION. A POLICE REPORT WAS MADE FOR THIS INCIDENT.

ENGINE ABRUPTLY STOPS AND I HAVE A 3 SECOND STALL, THEN THE CAR RESUMES NORMAL OPERATION. COULD BE A REAL SERIOUS ACCIDENT WITHOUT WARNING. THIS HAPPENED IN MOTION ON A HIGHWAY FROM A STOP LIGHT OR STOP SIGN OR PULLING OUT ONTO TRAFFIC.

RE: LEXUS RECALL FOR STICKY PANELS INSIDE CARS, INCLUDING 2006 IS 250 DEAR NHTSA: ACCORDING TO BEST RECOLLECTION, AS WELL AS INFORMATION PROVIDED BY LEXUS CORPORATE AND GLENDALE, CA LEXUS DEALERSHIP, THE FOLLOWING EVENTS HAVE TRANSPIRED. YEARS AGO, I WAS NOTIFIED TO BRING MY CAR IN FOR STICKY/MELTING DASHBOARD AND SIDE PANEL ISSUES. IN DEC 2015, I BROUGHT THE CAR TO LEXUS DEALERSHIP IN GLENDALE, CA TO REPLACE THE FRONT PANEL. DURING THE DEC 2015 VISITS, I INQUIRED ABOUT THE SIDE PANELS TOO, FRONT AND BACK. I WAS TOLD THESE PARTS WERE NOT AVAILABLE YET AND WHEN THEY WERE, I'D KNOW. I KEPT IN CONTACT WITH LEXUS GLENDALE, AND CAME BACK IN IN DEC 2017 FINALLY TO REPLACE SIDE PANELS FRONT AND BACK. DURING DEC 2017 VISIT, I WAS TOLD SIDE PANELS FOR THE BACK WERE NOT AVAILABLE YET AND ONLY FRONT SIDE PANELS WERE COMPLETED. IT IS NOW 2/25/21, AND NOTHING IS FIXED ON BACK SIDE PANELS. TODAY, THE DEALER HAS STATED THEY CANNOT ASSIST FURTHER. LEXUS CORPORATE PASSED ME OFF IN JAN 2021, TO LOCAL DEALER LEXUS GLENDALE. LEXUS CORPORATE CLAIMS SINCE THE RECALL EFFORTS PURPORTEDLY 'ENDED,' IN 2017, THERE'S NOTHING THEY CAN DO. I RELIED ON THEIR AGENT, THE GLENDALE DEALER TO FAIRLY MANAGE THIS PROCESS FOR YEARS. 2.4.21-2.25.2021, WAS STREAM OF CALLS/TEXTS WITH LEXUS GLENDALE WHO 1ST STATED THEY WOULD LOOK INTO THIS ON THEIR INSURANCE AND GETTING IT TAKEN CARE OF, TO LOOKING FOR OLD RECORDS THAT THEY COULD NOT RECONCILE BECAUSE THEY HAD A SYSTEMS CHANGE, TO TODAY 2/25/21WITH THE DEALER STATING THEY CANNOT HELP FURTHER. NOTHING HAS BEEN DONE TO DATE BY LEXUS CORPORATE OR GLENDALE LEXUS TO ADDRESS THIS MATTER, WHICH EACH SHIRKING ITS ACCOUNTABILITY TO THE OTHER. LEXUS'S MODELS FROM 2006 AND SPANNING A NUMBER OF YEARS HAVE HAD MULTIPLE UPON MULTIPLE RECALLS. EVERYTHING FROM GAS COMPONENTS, TO BRAKES, TO FUEL INJECTORS, TO MELTING DASHBOARDS AND ETC. CAN YOU PLEASE HELP?

MY WIFE WAS DRIVING HOME ON DECEMBER 9, 2020 AT ABOUT 4:00PM WHEN HER PASSENGER SIDE MIRROR EXPLODED ON HER 2020 RC 350 LEXUS. MY WIFE SAID "IT SOUNDED LIKE A BOMB EXPLODED NEXT TO THE CAR" SHE WAS DRIVING DOWN A TWO-LANE ROAD IN FRONT OF THE SCHOOL SHE WORKS AT AND THE MIRROR EXPLODED--BLOWING THE FRONT MIRRO OFF AND LEAVING A GAPING HOLE ON THE FRONT OR OPPOSING SIDE.

DEFECTIVE PASSENGER OCCUPANCY SENSOR: MY SRS / AIRBAG WARNING LIGHT ILLUMINATED AND WOULD NOT TURN OFF, INDICATING THAT THE SRS SYSTEM WAS DEACTIVATED. I HAD MY CAR DIAGNOSED BY A LEXUS DEALERSHIP SERVICE DEPARTMENT ON 12/4/2020. JOHNSON LEXUS ADVISED ME THAT THE PASSENGER SIDE FRONT SEAT PRESSURE SENSOR FAILED AND THAT THE REPAIR WAS TO REPLACE THE SEAT FOR $2769.31. THE SEAT HAS NOT BEEN SUBJECTED TO ANY UNUSUAL OR HARSH USE. RESEARCH INDICATES THAT THIS IS A COMMON DEFECT AMONG LEXUS IS MODELS AND SOME OTHER LEXUS AND TOYOTA MODELS OF THIS GENERATION. MANY LEXUS DRIVERS REPORT GREAT DIFFICULTY REGARDING THIS DEFECT AND THE THOUSANDS OF DOLLARS IN REPAIRS THAT DEALERSHIPS ARE DEMANDING TO FIX THE DEFECT. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS VERY ISSUE ON THE NHTSA DATABASE. I AM VERY SURPRISED THERE HAS NOT BEEN A MANDATORY RECALL OR A LEXUS PROGRAM TO ADDRESS THIS COMMON SENSOR FAILURE AFFECTING A CRITICAL, NONOPTIONAL SAFETY FEATURE. I CONTACTED TOYOTA OF NORTH AMERICA AND RECEIVED A POLITE CALL FROM THE EXECUTIVE OFFICE STATING THAT THE COMPANY WAS SORRY BUT WOULD NOT DO ANYTHING TO HELP. LEXUS IS USUALLY EXCELLENT WITH ITS CUSTOMER SERVICE, SO I AM VERY SURPRISED AT THE LACK OF CONCERN HERE. I HOPE IT DOES NOT REQUIRE DEATHS FROM AIR BAGS FAILING TO DEPLOY FOR LEXUS TO ADDRESS THIS DEFECT.

IT STARTED HAPPENING A FEW MONTH'S AFTER I PURCHASED THE CAR. I DIDN'T THINK OF IT MUCH BECAUSE IT WAS VERY FAINT AND NOT LOUD AT ALL. THE NOISE WAS GETTING LOUDER INCREASINGLY BUT SLOWLY. THE BRAKES WORKED FINE SO I LET IT GO. LATER ON, IT STARTED BOTHERING ME EVERY TIME I PRESS THE BRAKE PEDAL. THE SQUAWKY NOISE BECAME REALLY ANNOYING SO I TOOK IT TO THE DEALER WHERE I PURCHASED THE CAR. THEIR SERVICE PERSON DIDN'T THINK IT WAS A PROBLEM AND DIDN'T WANT TO TRY TO INVESTIGATE THE ISSUE. A FEW WEEKS/MONTHS (NOT SURE HOW LONG) LATER, I TOOK IT TO ANOTHER DEALER AND THEY CONTACTED LEXUS AND DECIDED TO FIX IT. WHEN I PICKED THE CAR UP, THE NOISE WAS GONE AND I WAS HAPPY FOR A WHILE. AFTER A FEW MONTHS, THE SQUAWKY NOISE STARTED HAPPENING AGAIN. IT WAS VERY NOT LOUD, SO I REALLY HOPED THAT IT WOULDN'T GET ANY LOUDER THAN THAT. THIS TIME, THE PROGRESSION OF THE NOISE WAS SLOWER THAN THE FIRST TIME. I WAITED SOME TIME TO TAKE THE CAR FOR A SCHEDULED MAINTENANCE. I MENTIONED IT TO THE DEALER WHO FIXED IT. THEY WERE LOOKING FOR A LOUD NOISE THAT IS CONSISTENT, WHICH THEY DIDN'T HEAR. I WAS TOLD THAT IT WAS SOMEWHAT NORMAL FOR A HYBRID CAR, SO THEY CAN'T DO ANYTHING SINCE THERE'S NO SAFETY ISSUE. YES, THE BRAKES WORKED FINE, BUT THE BRAKE HAD BEEN MAKING THE SQUAWKY NOISE NOT SOON AFTER I FIRST PURCHASED THE CAR! LEXUS ADVERTISES LIKE THIS: LEXUS EXPERIENCE AMAZING. THE SQUAWKY NOISE IS NOTHING CLOSE TO AMAZING WHEN YOU DRIVE A CAR THAT MAKES A NOISE LIKE MY 2018 LEXUS RX450H. ANYWAY, I WAITED ONE MORE SCHEDULED MAINTENANCE. THIS TIME, I COMPLAINED THAT THE NOISE IS GETTING LOUD AND I CAN'T STAND IT. THIS TIME THEY CONTACTED LEXUS AGAIN, BUT LEXUS TOLD THEM THEY DON'T HAVE TO FIX IT BECAUSE IT WAS NOT A SAFETY ISSUE. SO BASICALLY I'M STUCK WITH A CAR THAT SQUAWKS ALMOST EVERY TIME I PRESS THE BRAKE PEDAL. THE ATTACHED DOCUMENT IS THE EXACTLY MY PROBLEM AND I NEED HELP.

I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT TO THE DEALER FOR A REPLACEMENT OR A REPURCHASE FOR SAFETY SAKE THEY REFUSE TO ASSIST IN ANY CAPACITY. NEED YOUR ASSISTANCE PUSHING LEXUS RECALL THIS VEHICLE. I DO NOT WANT TO PUT MY FAMILY IN DANGER DRIVING THIS VEHICLE. I APPRECIATE YOUR HELP RESOLVING THE ISSUE.

AS I WAS PARKING IN FRONT OF MY WORKPLACE, MY CAR SUDDENLY ACCELERATED AND FLEW OVER PARKING DIVIDER TO OTHER SIDE OF THE PARKING LOT ABOUT 25 YARDS. AT THE TIME I WAS PULLING IN MY PARKING SLOT LIKE EVERY DAY IN THE MORNING, TURNING 90 DEGREES AND DRIVING VERY SLOW, AND SLOWING DOWN TO COMPLETE MY PARKING. MY CAR HIT AND FLEW OVER PARKING SIGN AND OTHER OBSTACLES PLACED ON CURBSIDE DIVIDER. I LET MY CAR TO BE TOWED TO THE DEALERSHIP AND IMMEDIATELY REPORTED MY SAFETY CONCERNS TO THE LEXUS HEADQUARTERS THEY ARE CURRENTLY INVESTIGATING THE ISSUE. I HAVE SIGNED AND SUBMITTED CONSENT FOR THOROUGH INSPECTION OF ELECTRONIC SYSTEM TO LEXUS CORP., WHICH I'M UPLOADING FOR YOUR INFORMATION.