LEXUS Complaints

TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY WHICH CREATED A GLARE ON THE WINDSHIELD WHILE DRIVING. THE CONTACT WAS CONCERNED FOR HER SAFETY DUE TO THE GLARE IMPAIRING HER VISION OF THE ROADWAY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 183,000.

I RECEIVED A LETTER ABOUT A RECALL AFTER BEING TOLD I WILL RECEIVE A CALL BACK. AFTER A FEW WEEKS I CONTACTED LEXUS SET A DATE OF SERVICE WAS GIVEN A RENT A CAR BY LEXUS WAS TOLD FOR FREE BUT I PAID A DEPOSIT. LEXUS HAS REFUNDED ME MY MONEY AFTER I PICK UP MY CAR A LOUD NOISE WAS COMING FROM THE DASH I CONTACTED LEXUS VIA EMAIL AND SCHEDULED A DATE WAS TOLD THAT THEY FORGOT TO CLOSE A LID AND THAT WHAT WAS MAKING THE NOISE THAT TIME THEY GAVE ME A LEXUS LOANER NOT A RENT A CAR. BUT IT'S STILL MAKING THAT NOISE MY CAR NEVER MADE THAT NOISE I GO IN FOR A RECALL SERVICE AND IT FEELS LIKE I SHOULD HAVE NEVER GONE NOW I'M SCARED TO DRIVE TO NOT BREAK ANYTHING THE NOISE HAPPENS WHEN I TURN THE AC ON ETHER PARKED OR DRIVE I HAVE VIDEO OF THE NOISE

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LEXUS OF JACKSONVILLE (10259 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (888) 721-3509) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF

I WAS DRIVING DOWN THE HIGHWAY IN VA AND I HEARD A LOUD EXPLOSION AND I LATER FOUND OUT THE SUNROOF EXPLODED ON ITS OWN NO CARS AROUND, NO OVER PASS IT JUST EXPLODED INTO LITTLE PIECES.

I ATTEMPTED EMERGENCY BRAKING ON ELEVATED HIGHWAY DURING SNOWY CONDITIONS. SPEED WAS APPROXIMATELY 40-45 MPH. PRESSED FIRMLY ON BRAKE PEDAL AND NOTHING. NOTHING. BEGAN PUMPING ON BRAKES AND STILL NOTHING. STEERED CAR AWAY FROM BRAKING VEHICLES IN FRONT OF ME AND VEERED CAR INTO MEDIAN WALL TO AVOID REAR END COLLISION. . SEVERE DAMAGE TO CAR, BUT NO AIR BAG DEPLOYMENT AND AVOIDED HITTING ANY OTHER CARS. I'VE HAD ABS ON MULTIPLE TOYOTA AND LEXUS VEHICLES IN THE PAST, I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. THERE WAS NO BRAKING. I HAVE PICTURES OF THE CAR, BUT THE DAMAGE WAS DUE TO HITTING THE INTERIOR HIGHWAY WALL. THIS IS A CERTIFIED LEXUS VEHICLE THAT I PURCHASED JUST OVER ONE YEAR AGO (12/31/19). I JUST HAD MY SECOND SIX MONTH CHECK UP COVERED BY LEXUS UNDER WARRANTY. MILEAGE IS APPROXIMATELY 36K MILES.

GOT A AIRBAG LIGHT ON WHEN I STARTED MY CAR THIS MORNING. EVERYTHING IS INTACT. WAS READING FORUMS ABOUT IT. SAYS THIS PROBLEM IS VERY COMMON. PLEASE LET ME KNOW I DID NOT TAKE A PICTURE. BUT IF NEEDED I CAN TAKE A PICTURE AND SEND IT TO YOU.

ROARING NOISE APPEARED IN 2020 UPON ACCELERATION OF THE VEHICLE FROM THE REAR DIFFERENTIAL THAT BECAME LOUDER OVERTIME WHICH WOULD NOT BE MENTIONED IN THE MULTIPLE INSPECTION REPORTS EVEN WHEN POINTED TO THE SERVICE REPRESENTATIVES ;INSTEAD ONE OF THEM VERBALLY DEMANDED $750 FOR THE DIAGNOSTICS AND $5000 FOR THE REPAIRS! THE OTHER GAVE AN INVOICE ESTIMATE OF $2000 FOR THE PART AND $800 FOR THE LABOR ON 04FEB2021 AS ATTACHED.TOYOTA HAS ISSUES A TECHNICAL BULLETIN T-SB-0080-13 REV 1 DATED JUNE 14, 2013 TITLED "REAR DIFFERENTIAL COUPLING GROWL NOISE" AVAILABLE ONLINE, INDICATING THE COMPANY IS AWARE OF THE PROBLEM IN THE POWERTRAIN'S ELECTRO MAGNETIC COUPLING (THAT CONNECTS TO THE DRIVE SHAFT AND SITS IN FRONT OF REAR DIFFERENTIAL) LEXUS PART # 41303-48010 WHICH IS ALSO USED IN 2006-09 RAV 4 A WITH DIFFERENT TOYOTA PART NUMBER. WHILE THIS ELECTRO MAGNET COUPLING IS LISTED IN THEIR BULLETIN AS USED IN RAV4 2006-12 4WD, IT DID CAUSE AN IDENTICAL GROWLING NOISE IN MY 2010 LEXUS RX 350 AWD WHICH WAS NOTIFIED TO LEXUS CORPORATE HQ VIA AN ONLINE COMPLAINT ON 08FEB21, WHOSE CORPORATE REPRESENTATIVE CALLED SAME DAY TO RESOLVE IT WITHOUT RESOLUTION TO DATE DESPITE A FIRM PROMISE OF CALL BACK WITH RESOLUTION PLAN ON 12FEB21! LEXUS PARTS DEPARTMENT IN BOTH LOCAL DEALERSHIPS, WHEN SPECIFICALLY ASKED TO PIN POINT PARTS REQUIRED TO REPAIR THE COUPLING, DECLINED TO PROVIDE ANY INFORMATION!WHEN ASKED TO SELL PARTS # 90363-95003 & 90363-65004 THEY DECLINED AND SAID "COUPLING" & ITS "PARTS/BEARINGS" ARE 'OUT OF STOCK' IN THE UNITED STATES AND RECOMMENDED ME INSTEAD TO SELL MY FUNCTIONAL AND MAINTAINED VEHICLE AS SOON AS POSSIBLE! BEARING FAILURE DURING DRIVING MAY POTENTIALLY RESULT IN FATAL ACCIDENTS AND PUT LIFE AND SAFETY OF VEHICLE OCCUPANTS AND O! MANUFACTURERS SHOULD ALERT CUSTOMERS ABOUT ANY SUCH DEFECTS IN THE DESIGN OF SUCH PARTS AND PROPOSE RESOLUTION IN A TIMELY FASHION.

MY DRIVER SIDE WINDOW TURNS COMPLETELY OUTWARD WHEN I START MY CAR. IT ALSO HAPPENS WHEN I LOCK THE DOOR. I HAVE TO PHYSICALLY TURN IT BACK TO THE CORRECT POSITION BEFORE I CAN DRIVE. I WENT TO THE LEXUS DEALERSHIP, AND WAS TOLD THAT IT WOULD COST ME OVER $1200 TO HAVE IT REPAIRED. I AM A DISABLED SENIOR, AND THIS IS A FINANCIAL HARDSHIP ON ME. BY KEEP TURNING THE MIRROR, I AM AFRAID IT MIGHT BREAK. I DON'T KNOW WHAT IS CAUSING THIS TO HAPPEN.

I OWN A 2007 LEXUS ES 350. I OWN THE CAR SINCE 2010. THE DASHBOARD OF THE CAR IS MELTED AND CRACKED. I CONTACTED A LOCAL DEALER AND WAS TO TOLD TO CONTACT THE HEADQUARTER. I CALLED THE HEADQUARTER (800) 255-3987 AND WAS TOLD THAT THEY CAN NOT HELP ME. HEADQUARTER SAYS IT IS KNOWN ISSUE BUT THE WARRANTY ENDED IN MAY 2017. THEY SAYS A LETTER REGARDING THE ISSUE WAS SENT OUT. I NEVER RECEIVED THAT LETTER. THEY NOW HAVE ANOTHER WARRANTY COVERAGE BUT IT COVERS FROM YEAR 2018 AND THE WARRANTY EXPIRES THIS MARCH 2021. I CALLED THE LEXUS HEADQUARTER BUT THEY CAN NOT HELP ME BECAUSE OF THE MODEL YEAR. THERE IS A BIG GLARE FROM THE MELTED DASH AND IT APPEARS TO BE A SAFETY HAZARD SINCE THE DASH IS CRACKED. WOULD IT BE POSSIBLE TO CHECK WITH THE COMPANY IF THIS COULD BE REPLACED. I HAVE SUBMITTED A CLAIM TO THE OFFICE OF ATTORNEY GENERAL ON 2/10/21 FILE#11044300.OCP AND I WAS NOTIFIED TO CONTACT YOUR OFFICE. THANK YOU

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ATLANTIC LEXUS OF 110 (2090 BROADHOLLOW RD, FARMINGDALE, NY 11735, (516) 795-7600) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.