LEXUS Complaints

I PURCHASED A VEHICLE FROM A DEALERSHIP IN ILLINOIS. DRIVING THE VEHICLE HOME TO MILWAUKEE, WISCONSIN THE HYBRID SYSTEM, TRACTION CONTROL SYSTEM, AND ALL WHEEL DRIVE SYSTEM ERROR LIGHTS WENT OFF AT ONCE. THE VEHICLE WENT INTO LIMP MODE IN THE MIDDLE OF THE LANE. I STRUGGLED TO MERGE OVER ONTO THE EMERGENCY LANE. I INFORMED THE DEALERSHIP OF THE ISSUE, AND TOWED THE VEHICLE TO A LOCAL TOYOTA DEALERSHIP. THE LOCAL DEALERSHIP INFORMED US THAT NO CODES WERE SHOWING UP, AND TO PICK UP THE VEHICLE. WE PICKED THE VEHICLE UP, AND ON THE WAY HOME THE SAME WARNING SYSTEMS SHOWED AGAIN. I INFORMED THE DEALERSHIP I WANTED A REFUND, AND NOW THEY'RE PLAYING GAMES. WHEN GETTING HOME, AND CHECKING THE VIN TO MAYBE SEE IF THERE WAS ANY SAFETY RECALLS ON THE VEHICLE. IT'S SHOWING AS A SALVAGED VEHICLE.

WHILE DRIVING ON HIGHWAY 101 NORTHBOUND AT ABOUT 65 MPH BETWEEN 3RD AND DORE EXIT, I HEARD AN EXPLOSION OVERHEAD. I LOOKED AROUND AND DIDN'T SEE ANYTHING. BUT THEN I HEARD A WIND NOISE ABOVE ME. MY SUNROOF COVER WAS CLOSED AT THE TIME. IT WAS ABOUT 60 DEGREES OUTSIDE, AND I HAD BEEN DRIVING FOR ABOUT 35 MINUTES FROM SUNNYVALE. MY WINDOWS WERE NOT OPEN (SO NO PRESSURE CHANGE), AND NOTHING OUT OF THE ORDINARY WITHIN THE CAR. I WAS ON MY WAY TO SAN FRANCISCO FOR A COVID TESTING APPOINTMENT. I MADE IT TO THE APPOINTMENT, AND AFTERWARDS, ABOUT 20 MINUTES AFTER I HEARD THE INITIAL EXPLOSION, I PULLED OVER TO THE SIDE OF THE ROAD AND ASSESSED THE DAMAGE. MY SUNROOF GLASS WAS GONE. NOT MUCH GLASS INSIDE THE SUNROOF COVER, AND THE GLASS THAT WAS STILL ON THE SUNROOF FRAME WAS BENT UPWARDS, INDICATING THE SUNROOF EXPLODED UP AND OUTWARDS, SO I DIDN'T THINK SOMETHING HAD HIT IT. PICTURE ATTACHED.

VEHICLE IN MOTION GOING 80MPH ON HIGHWAY WHEN SUDDENLY JOLTED AND VEHICLE DID NOT RESPOND TO ACCELERATOR AND CHECK ENGINE/BATTERY LIGHTS ALL CAME ON AND SLOWED TO A STOP. RESTARTING ENGINE DID NOT WORK AS IT SPUTTERED AND WENT BACK TO IDLE IMMEDIATELY. FUEL TANK WAS 1/4 FULL, NOT DUE FOR OIL CHANGE FOR ANOTHER 4000 MILES, TIRE PRESSURE WAS FIXED A DAY PRIOR TO INCIDENT, AND NO OTHER PROBLEMS WITH THE VEHICLE. CAR TOWED TO TOYOTA DEALERSHIP WHERE THEY TESTED AND SAID FUEL PUMP MALFUNCTION. TOYOTA AND LEXUS ALREADY HAVE 2 MILLION CARS WITH FUEL PUMP RECALL, HOWEVER MY SPECIFIC MODEL IS NOT INCLUDED YET.

ON 11-05-2020 I WAS DRIVING MY NEW LEXUS (3200 MILES ON IT) ABOUT 55 MPH ON A 4 LANE HIGHWAY IN LIGHT TRAFFIC. IT WAS A SUNNY AFTERNOON AND 84 DEGREES. ALL OF A SUDDEN THERE WAS A VERY LOUD EXPLOSION SOUND FROM ABOVE OUR HEADS AND THEN THE SOUND OF GLASS FLYING OFF FROM THE VEHICLE ONTO THE ROADWAY BEHIND US. THERE WAS NO ROAD DEBRIS, FLYING ROCKS OR CEMENT TRUCKS NEARBY THAT MIGHT HAVE CAUSED A ROCK TO FLY UP AND BREAK THE GLASS ON THE SUNROOF. I THOUGHT WE HAD BEEN SHOT AT. I WAS ABLE TO PULL OVER OFF THE HIGHWAY AND GOT OUT TO INSPECT THE DAMAGE. THAT'S WHEN I REALIZED THE SUN ROOF HAD EXPLODED. IT EXPLODED UPWARD AS THE SHARDS OF GLASS INDICATED. THE INTERIOR SUN VISOR PORTION HAD BEEN CLOSED WHEN THIS EXPLOSION TOOK PLACE OTHERWISE MY SELF AND MY PASSENGER WOULD HAVE BEEN SERIOUSLY CUT BY FLYING SHARDS OF GLASS. IT WAS AT THIS POINT I TOOK THE PICTURES THAT I AM ATTACHING TO THIS REPORT. WE IMMEDIATELY CALLED THE LEXUS DEALER AND BROUGHT THE CAR TO THEM ON THE NEXT DAY. AFTER 1 WEEK THEY SAID THE DAMAGE WAS CAUSED BY FLYING DEBRIS BUT DID NOT EXPLAIN HOW THEY CAME TO THIS CONCLUSION. THEY ALSO SAID THIS WASN'T UNDER WARRANTY AND WE HAVE TO PAY $1700 TO HAVE IT REPAIRED. TO DATE, 11/24/2020 WE STILL DO NOT HAVE OUR VEHICLE BACK FROM THE LEXUS DEALER. WE HAVE FILED A CLAIM WITH OUR INSURANCE COMPANY, STATE FARM. I DISAGREE WITH THIS EXPLANATION AND HAVE FOUND HUNDREDS OF DOCUMENTED CASES SUCH AS MINE THAT HAVE BEEN REPORTED TO NHTSA WHERE THE SUN ROOF EXPLODES OUTWARD FOR NO REASON. I HOPE THE NHTSA WILL INVESTIGATE THESE ACCIDENTS AND REQUIRE MANUFACTURERS TO USE BETTER, SAFER GLASS IN THE SUNROOFS. THESE SUNROOFS ARE BECOMING VERY COMMON. WITHOUT OVERSIGHT AND SAFER MATERIALS THERE WILL BE MANY MORE ACCIDENTS AND PEOPLE WILL BE SERIOUSLY INJURED OR WORSE. PLEASE LOOK INTO THESE SUNROOF ACCIDENTS AND HELP MAKE VEHICLES SAFER.

TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED PRIOR TO RESPONDING. THE CONTACT STATED THAT THE FAILURE WAS MOST EVIDENT AFTER STOPPING AT A TRAFFIC LIGHT AND THEN ATTEMPTING TO DRIVE FROM BEING STATIONARY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

WATER PUMP FAILED CAUSING THE COOLANT TO FLOOD A CYLINDER. LEADING TO A HEAD GASKET BLOWING OUT. IT ALSO WARPED THE HEAD BLOCK. THE VEHICLE WAS SITTING IN THE GARAGE AND DURING A COLD MORNING START. THE ENGINE HAD A MISFIRE AND CHECK ENGINE LIGHT CAME ON. THE ENGINE STARTED UP WITH A VIOLENT SHAKE AND WHITE SMOKE EXITED OUT FROM THE TAIL PIPE AND ENGINE BAY CLOUDING UP THE GARAGE. DURING A DRIVE THE ENGINE WITH SPUTTER WHEN DRIVING. THEN GOES AWAY AFTER YOU GIVE IT ENOUGH GAS. COOLANT WOULD DRAIN EVEN THOUGH IT'S TOPPED OFF.

MY VEHICLE HAS THE FOLLOWING SAFETY RISK" SAFETY RISK IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH." AND THE MANUFACTURER HAS FAILED TO REPAIR THIS ISSUE IN A TIMELY MANNER. PLEASE ADVISE IF I CAN CLAIM THE RETURN AND REFUND OF THIS CAR DUE TO THIS SAFETY ISSUE OF HIGH CONCERN TO ME.

RECALL FOR FUEL DELIVERY PIPE -REPLACEMENT BECAUSE OF POTENTIAL LEAK, CAUSING A FIRE.

LOCATION: WHERE FRONT DRIVER SIDE DOOR ATTACHES TO BODY OF VEHICLE. THE UPPER HINGE FROM THE DOOR THAT ATTACHES TO THE BODY, IS DETACHING FROM THE BODY OF THE CAR. THE MATERIAL THAT THE DOOR ATTACHES TO DOES NOT APPEAR TO BE METAL, IT APPEARS TO BE SOME SORT OF FIBERGLASS. I WILL BE SHOCKED IF YOU DO NOT HAVE ANY OTHER OWNERS COMPLAINING. IF YOU HAVE NOT, THE ONLY REASON I CAN GUESS IS THAT OTHER OWNERS HAVE NOT LOOKED AT THIS AREA WHERE THE DOOR ATTACHES TO THE BODY. MINE IS STILL WORKING, BUT IT IS JUST A MATTER OF TIME BEFORE IT BECOMES A MAJOR PROBLEM. THE DOOR HAS ALREADY SHIFTED SOMEWHAT WHERE THE DOOR DOES NOT SHUT LIKE IT SHOULD.THIS PROBLEM WAS DIAGNOSED WHEN THE VEHICLE WAS STATIONARY.

ROUGH ENGINE SPEED. ALL MOST STALL DURING FIRST GEAR TO SECOND GEAR. LIKE LOW FUEL PRESSURE.