LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2007 LEXUS ES
    - SYOSSET, NY

    2007 LEXUS ES350 DASHBOARD MELTING PRODUCES CHEMICAL FUMES AND SHINY STICKY DASBOARD REFLECTING SUNLIGHT AND NIGHT HEADLIGHTS BLINDING DRIVER VISIBILITY. FUMES CAUSING HEALTH ISSUE IN ALL CAR PASSENGER BREATHING. ISSUES.

    Source: NHTSA WEB SITE
  • 2010 LEXUS LS460
    - MORTON, MS

    2010 LEXUS LS 460. CONSUMER WRITES IN REGARDS TO DEALER REFUSING TO PERFORM BRAKE ACTUATOR/PUMP DEFECT SAFETY RECALL. *LD THE CONSUMER STATED SHE WAS NOT MADE AWARE OF THE SAFETY RECALL. THE SAFETY RECALL HAD EXPIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT OFFER ANY ASSISTANCE. *JS

    Source: CONSUMER LETTER
  • 2014 LEXUS GX
    - INDIANAPOLIS, IN

    URGENT SAFETY RECALL - LOW PRESSURE FUEL PUMP, WHICH CAUSED THE VEHICLE FROM OPERATING. VEHICLE STALL & UNABLE TO RESTART. HAD TO TOW TO LEXUS DEALERSHIP IN INDIANA. THIS OCCURRED MAY 1ST 2020. RECALL #NHTSA 20V-012 / LEXUS DEALER STILL HAS NOT CORRECTED PROBLEM (5-MONTHS) WAITING ON PARTS

    Source: NHTSA WEB SITE
  • 2014 LEXUS GX460
    - INDIANAPOLIS, IN

    TL* THE CONTACT OWNS A 2014 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED THE TOM WOOD LEXUS DEALER LOCATED AT 4610 E. 96TH ST, INDIANAPOLIS, IN 46240, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2014 LEXUS IS F
    - LAKE CHARLES, LA

    I WENT TO START MY VEHICLE AND IT STARTED TURNING BUT NEVER STARTED. AFTER A FEW TRIES IT STARTED AND THEN COMPLETELY WENT OUT EVERY TIME. I HAVEN'T BEEN ABLE TO USE MY VEHICLE FOR ALMOST A MONTH NOW. I GOT 3 DIFFERENT MECHANICS TO LOOK AT IT AND THEY STILL WEREN'T ABLE TO GET IT BACK WORKING AND I ALL THEY COULD TELL ME WAS IT HAD SOMETHING TO DO WITH THE FUEL PUMP AND THE HIGH PRESSURE PUMP.

    Source: NHTSA WEB SITE
  • 2016 LEXUS RX HYBRID
    - EDMOND, OK

    THIS IS THE SAME VEHICLE AS IN COMPLAINT 11342600. ONE WEEK AFTER HAVING TWO TRANSMISSION COOLER LINES AND THE TRANSMISSION OIL COOLER REPLACED DUE THE ISSUES OUTLINED IN THE PREVIOUS COMPLAINT A THIRD, DIFFERENT TRANSMISSION COOLER LINE FAILED RESULTING IN TRANSMISSION FLUID BEING LEAKED ONTO THE MOTOR, TRANSMISSION, EXHAUST, DRIVERS SIDE TIRE, WHEEL AND BRAKE ASSEMBLY. CAR WAS RETURNED TO ESKRIDGE LEXUS IN OKLAHOMA CITY FOR REPAIR. THE DEALER SAID THAT THEY FOUND A THIRD SPLIT TRANSMISSION COOLER LINE IN AN AREA ABOVE THAT INVOLVED IN THE PREVIOUS REPAIR. THE SPLIT WAS NEAR THE END OF THE LINE AND THE MECHANIC SIMPLY CUT OFF THE SPLIT END AND REATTACHED THE LINE WITHOUT REPLACING THE LINE. THE DEALERSHIP MECHANIC SWORE THAT THIS LINE FAILURE WAS UNRELATED TO THE WORK THAT THEY HAD PREVIOUSLY DONE ON THE VEHICLE THE WEEK BEFORE. AFTER RECEIVING THE VEHICLE BACK FROM THE DEALERSHIP MECHANIC, THE VEHICLE HAD REDUCED BRAKING PERFORMANCE AND WAS MAKING A SIGNIFICANT AMOUNT OF NOISE FROM THE DRIVERS SIDE FRONT WHEEL (AFFECTED AREA). THE OWNERS HAD THE DRIVER'S SIDE FRONT WHEEL BRAKE ASSEMBLY DISMANTLED AND CLEANED BY A DIFFERENT MECHANIC. THE MECHANIC FOUND THE BRAKE PADS TO COATED IN TRANSMISSION OIL AND THE FACE OF THE PADS WERE GLAZED. THE MECHANIC CLEANED EVERYTHING, GROUND THE GLAZE OFF THE FACE OF PADS AND REASSEMBLED THE BRAKE SYSTEM WITH APPROPRIATE LUBRICATION. THE BRAKES PERFORMED NORMALLY FOR ABOUT A WEEK BUT ARE NO MAKING NOISE AND EXHIBITING REDUCED PERFORMANCE. LIKELY, DUE TO THE PAD BEING COMPLETELY SATURATED WITH TRANSMISSION FLUID. THE OWNERS ANTICIPATE HAVING TO HAVE THE BRAKE PADS REPLACED SOON. THIS THE THIRD AUTOMATIC TRANSMISSION LINE TO FAIL IN THIS 4 YEAR OLD VEHICLE WITH 56000 MILES ON IT. THIS TYPE OF FAILURE IS A FIRE HAZARD AND RESULTED IN BRAKE SYSTEM DYSFUNCTION.

    Source: NHTSA WEB SITE
  • 2003 LEXUS SC430
    - LAS CRUCES, NM

    TL* TAKATA RECALL. THE CONTACT OWNS A 2003 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V741000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FOX LEXUS OF EL PASO (11165 GATEWAY BLVD W, EL PASO, TX 79935, 915-598-0399) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2014 LEXUS IS 250
    - LAKE CHARLES, LA

    TOYOTA HAS A RECALL ON THEIR FUEL PUMPS AND NOTICED MY CAR WAS IN THE ARTICLE. MY FUEL PUMP IN MY LEXUS IS250 F SPORT HAS GONE BAD AND I NEED TO KNOW IF IT'S COVERED. I TYPED IN MY VIN NUMBER ON THIS WEBSITE BUT IT'S GIVING ME INFORMATION ON A LEXUS IS200T. MY CAR WAS STATIONED AND WILL NOT START UP DUE TO FUEL PUMP

    Source: NHTSA WEB SITE
  • 2011 LEXUS ES350
    - ROANOKE RIPID, NC

    TL* THE CONTACT OWNED A 2011 LEXUS ES350. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 70 MPH, WITHOUT WARNING AN ABNORMAL NOISE WAS HEARD COMING FROM THE PASSENGER WHEEL AND WITHIN SECONDS HE LOST CONTROL OF THE VEHICLE CRASHING INTO A DITCH AND FLIPPING OVER. THE DRIVER DEPRESSED THE BRAKE PEDAL AS THE VEHICLE SLID ON THE WET ROADWAY DUE TO THE RAIN. THE DRIVER WAS EJECTED FROM THE VEHICLE THRU THE WINDSHIELD AS THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A BROKEN HIP AND FACE LACERATION AS HE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS MADE. THE INSURANCE COMPANY WAS CONTACTED AND TOWED THE VEHICLE TO A LOT WHERE IT WAS DEEMED A TOTAL LOSS. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AS A CLAIM WAS FILED. HOWEVER NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *DT

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2013 LEXUS LS460
    - EAST MEADOW, NY

    WHILE COMING TO STOP, CAR SUDDENLY AND VIOLENTLY ACCELERATED. HARD BRAKING HELD THE CAR AND ONLY PLACING CAR IN PARK STOPPED THE ACCELERATION,

    Source: NHTSA WEB SITE