LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2017 LEXUS RC 200T- HOUSTON, TX
IVE BEEN WAITING FOR OVER 6 MONTHS TO GET RECALL HANDLED AND THE DEALER CLAIMS THEY DO NOT HAVE THE PART TO CALL BACK IN 2-3 WEEKS. IVE BEEN DOING THIS FOR OVER 6 MONTHS AND STILL NO PARTS IN STOCK
Source: NHTSA WEB SITE -
2017 LEXUS RC 200T- HOUSTON, TX
COLLISION BRAKE WARNING COMES FOR A SECOND ESPECIALLY WHEN DRIVING DURING RAIN. IVE REPORTED THIS TO DEALER MUILTIPLE TIMES AND THEY CANNOT DUPLICATE. TRANSMISSION SHIFTS HARD AND SLIPS MOST NOTICEABLE WHEN MAKING TURN AND GIVING GAS, IT STARTS TO BUCK LIKE A HORSE . AGAIN DEALER CANNOT DUPLICATE
Source: NHTSA WEB SITE -
2010 LEXUS HS 250 HYBRID- EL DORADO HILLS, CA
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT STATED THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE BATTERY WAS REPLACED TWICE. THE VEHICLE WAS TAKEN TO LOCAL DEALER LEXUS OF ROSEVILLE LOCATED AT 300 AUTOMALL DR, ROSEVILLE, CA 95661, (916) 472-7400, WHERE IT WAS DIAGNOSED WITH NEEDING TO HAVE THE BATTERY REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 100,000. *DT*DT*JB*JS
Source: CONSUMER LETTER -
2013 LEXUS CT- SANTA FE, NM
EXCESSIVE OIL CONSUMPTION. MORE THAN 3 QUARTS REQUIRED BETWEEN REGULAR OIL CHANGES. NO VISIBLE LEAKS..
Source: NHTSA WEB SITE -
2015 LEXUS LS460- GEORGETOWN, KY
TL* THE CONTACT OWNS A 2015 LEXUS LS460. THE CONTACT STATED THAT WHILE TURNING LEFT THE VEHICLE'S ACCELERATOR PEDAL PROVIDED NO ACCELERATION. THE CONTACT HAD TO PUMP THE ACCELERATOR PEDAL SEVERAL TIMES BEFORE THE VEHICLE WOULD SPEED UP. THE CONTACT SPOKE TO THE DEALER LEXUS OF LEXINGTON (1264 E NEW CIRCLE RD, LEXINGTON KY 859-600-0293). THE CONTACT WAS INFORMED THAT THE FAILURE WAS A PROBLEM ACROSS THE BOARD WITH A LOT OF LEXUS WITH THE TRANSMISSION HESITATING. THE TRANSMISSION PROVIDED SEVERAL MODES OF THE TRANSMISSION WITH A KNOB ON THE CONSOLE THAT ALLOWS THE DRIVER MORE OPTIONS. THE DEALER SUGGESTED TO KEEP IT OUT OF THE ECO MODE WHICH CAUSED A LOT OF HESITATION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 26,000.*DT CONSUMER STATED TRANSMISSION CAUSED THE FAILURES AND STALLINGS OF THE ENGINES.*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2006 LEXUS RX- COLUMBIA STATION, OH
HYBRID PROPULSION SYSTEM - INVERTER FAILURE HOW DO WE GET OUR VIN ON THE RECALL LIST? OUR REPAIR SHOULD BE COVERED. OUR ISSUE IS EXACTLY THE SAME PROBLEM ENCOUNTERED BY THE VEHICLES COVERED UNDER THE HYBRID PROPULSION RECALL (2005-2008) AND OUR 2006 VEHICLE IS A YEAR WHICH IS COVERED MY WIFE WAS IN A DANGEROUS SITUATION FOR 4 HOURS BECAUSE OF THIS FAULTY SYSTEM WHICH HAS A HISTORY OF FAILING AND HAS A KNOWN RECALL A VEHICLE WHICH HAD NO ISSUES, WITHIN A FEW MINUTES, TURNED INTO A DANGEROUS VEHICLE LOSING POWER ON THE TURNPIKE, BREAKING DOWN IN THE MIDDLE OF THE NIGHT, AND IS NOW INOPERABLE AND WORTHLESS, IS UNACCEPTABLE IF TOYOTA AND LEXUS ARE REPUTABLE COMPANIES AND STAND BEHIND THEIR PRODUCT, I WOULD HOPE THEY STAND UP AND ACCEPT RESPONSIBILITY FOR AN OBVIOUS FAULTY HYBRID SYSTEM
Source: NHTSA WEB SITE -
2012 LEXUS CT- LOS ANGELES, CA
I HAD MY HEADLIGHTS REPLACED UNDER A RECALL. ROUGHLY ONE YEAR LATER MY HEADLIGHT IS OUT AGAIN. IT SEEMS THE PROBLEM HAS NOT BEEN RESOLVED. THE HEADLIGHT ASSEMBLIES ARE VERY EXPENSIVE AND CONTAIN A LOT OF PARTS. I'M NOT SURE WHERE THE PROBLEM LIES, AND THEREFOR I'M NOT SURE WHAT NEEDS TO BE REPLACED.
Source: NHTSA WEB SITE -
2009 LEXUS IS- HOUSTON, TX
VEHICLE DOOR PANELS AND DASHBOARD ARE MELTING AND CHUNKS COME OF WHEN YOU GRAZE THE PANELS ON A HOT DAY EVEN WHEN PUTTING WINDSHIELD HEAT PROTECTORS MATERIAL COMES OFF
Source: NHTSA WEB SITE -
2012 LEXUS ES350- BRISTOL, RI
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE DOOR LOCKS FAILED TO LATCH SECURELY WHEN THE DOORS WERE CLOSED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO STATED THAT THE DOOR LOCKS NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS PERTAINING TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 LEXUS IS 350- APO AE, AE
THERE IS AN URGENT SAFETY RECALL ON MY VEHICLE PUT OUT BY YOU GUYS STATING THE FUEL PUMP MUST BE REPLACED OR IT CAN CAUSE THE CAR TO SEIZE AT HIGH RATES OF SPEED. I AM MILITARY STATIONED IN GERMANY AND THE LOCAL GERMAN LEXUS DEALERSHIPS ARE STATING THEY HAVE NO ACCESS TO THIS PART BECAUSE IT IS A US SPEC LEXUS. I HAVE CONTACTED LEXUS CORPORATE TO REQUEST THEY FED EX THE PART TO LEXUS GERMANY WHERE I LIVE TO BE REPLACED. THEY ARE SLOW ROLLING THIS AND IT HAS ALREADY BEEN A MONTH. IT SHOULD NOT TAKE THIS LONG. THIS IS A SERIOUS RECALL. IT'S NOT A HARD FIX. THEY NEED TO MAIL THE PART TO MY DEALER HERE IN STUTTGART GERMANY. WITH THE HIGH RATES OF SPEED DRIVEN HERE IN GERMAN THE LIABILITY FOR THIS IS HUGE. THE SAFETY RECALL STATES THAT THE CAR COULD FAIL AT HIGH RATES OF SPEED. AND HERE IN GERMANY THERE ARE HIGHER MINIMUM SPEED LIMITS. THIS SHOULD NOT REQUIRE ME TO CONSTANTLY EMAIL AND CALL LEXUS BACK IN THE STATES FOR THE PART TO BE MAILED HERE. THIS IS AN URGENT RECALL YET LEXUS IS NOT PRIORITIZING MY REQUEST WHATSOEVER. I NEED HELP. PLEASE.
Source: NHTSA WEB SITE