LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2006 LEXUS GS- FLORISSANT, MO
THE STEERING WHEEL LOCKED UP WHILE COMING OFF THE HIGHWAY. I HAD TO PULL OVER TO SIDE OF THE ROAD AND EVENTUALLY HAVE THE CAR TOWED. THE STEERING WHEEL IS STILL LOCKED THIS DAY. I CAN'T TURN IT LEFT OR RIGHT. I COULD HAVE GOTTEN INTO A ACCIDENT WITH THE SUDDEN LOST OF POWER STEERING TO MY VEHICLE
Source: NHTSA WEB SITE -
2019 LEXUS ES350- ROCHESTER, MN
TL* THE CONTACT OWNS A 2019 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LEXUS OF MAPLEWOOD (3000 US-61, MAPLEWOOD, MN 55109; 651-415-2423) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS RX- TAMPA, FL
I WAS DRIVING ON 275 HIGHWAY IN TAMPA, FL, AND I GOT THESE MESSAGES ON ECO, "MOTOR OIL AND PRESSURE LOW" AND CHECK ENGINE THE MECHANIC ADVISED TO CHECK WITH THE DEALER. PLEASE ADVICE. THANKS
Source: NHTSA WEB SITE -
2018 LEXUS NX300- LA FAYETTE, NY
I WAS INVOLVED IN HIGH IMPACT FRONT END COLLISION ON A HIGHWAY . LADY STOP ON HIGHWAY IN FRONT OF ME. MY CAR IS TOTALED A COMPLETE LOSS. NO AIRBAGS DEPLOYED . EVERYONE AT THE SCENE INCLUDING WITNESSES COMMENT THEIR DISBELIEF . EMT AMBULANCE STAFF ON LOOKERS ETC ASKED WHY DIDN'T AIRBAGS DEPLOY .
Source: NHTSA WEB SITE -
2011 LEXUS RX HYBRID- ALBUQUERQUE, NM
TL* THE CONTACT OWNS A 2011 LEXUS RX450H. THE CONTACT STATED THAT THE ENGINE FAILED. WHILE HER HUSBAND WAS DRIVING, THERE WAS BLACK SMOKE COMING OUT FROM THE EXHAUST PIPE. THE DRIVER COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO LEXUS OF ALBUQUERQUE, 4821 PAN AMERICAN FWY, , ALBUQUERQUE, NM 87109, AND WAS DIAGNOSED THAT THE OIL COOLER PIPE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AFTER THE REPAIR THE ENGINE SEIZED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER BUT WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER CLOSED THE CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. *DT CONSUMER STATED OIL LEAKS WHEN ENGINE IS RUNNING. ALSO, CONSUMER HAD NO CHECK ENGINE INDICATOR OR OIL LIGHTS DURING THE INITIAL FAILURE.*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
-
2007 LEXUS LS460L- GOLDEN BEACH, FL
TL* THE CONTACT OWNS A 2007 LEXUS LS 460L. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR, AND THE VEHICLE VARIABLE GEAR RATIO SYSTEM AND VIRTUAL STATION SYSTEM LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 LEXUS GS 350- JONESBORO, GA
TL* THE CONTACT OWNED A 2014 LEXUS GS 350. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, LEFT APPROACHING AN ON RAMP, THE VEHICLE BEGAN TO SHUDDER AND STALLED OUT WHILE THE ACCELERATED PEDAL WAS DEPRESSED. THE VEHICLE HESITATED TO ACCELERATE CAUSING ANOTHER VEHICLE TO CRASH INTO THE CONTACTS VEHICLE CAUSING THE VEHICLE TO SPIN IN 360 AND END UP IN THE MIDDLE OF THE ROAD. ALL AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE CONTACT RECEIVED MEDICAL ATTENTION. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST AND WENT TO THE HOSPITAL THE FOLLOWING DAY. THE POLICE TOWED THE VEHICLE TO A LOT AND DEEMED THE VEHICLE A TOTAL LOSS. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED THAT HE RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) WHICH COULD BE A POSSIBLE SOLUTION TO THE FAILURE THAT OCCURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,250.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 LEXUS IS- SAN GABRIEL, CA
PURCHASED A CAR... OWNER SAID IT HAS 139K MILES ON DASHBOARD CLEAN TITLE NO ACCIDENT AFTER I COMPLETED THE DEAL I DECIDED TO LOOK UP THE CARFAX IT IS STATING 183K MILES I BELIEVE THE THEY DID THE ODOMETER ROLLBACK FRAUD I ALSO CHECKED ON LEXUS SERVICE HISTORY REPORT ALSO STATING 183K IN 03/2017 THE SELLER SAID EVERYTHING IS ORIGINAL NO CHANGES WERE MADE
Source: NHTSA WEB SITE -
2019 LEXUS ES- LA CANADA, CA
2 INCIDENTS- JULY 2020 DRIVING ON CITY STREETS, CAR WOULD NOT MOVE/ACCELERATE AFTER STOPPING AND HAD TO TURN OFF ENGINE AND RESTART ENGINE. THIS HAPPENED TWICE ON OUR WAY HOME. AUGUST 2020- DRIVING ON CITY STREET, CAR WAS AT STOP SIGNAL AND WOULD NOT ACCELERATE AFTER SEVERAL ATTEMPTS THE ACCELERATION DID RESUME.
Source: NHTSA WEB SITE -
2005 LEXUS RX330- BOCA RATON, FL
TL* THE CONTACT OWNS A 2010 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED NEAR THE PASSENGER'S SIDE AIR BAG HOUSING. THE DASHBOARD FRACTURE EXPANDED THROUGHOUT THE DASHBOARD AND CAUSED THE FRONT PASSENGER'S AIR BAG OUTLINE TO BE VISIBLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE DASHBOARD REPLACEMENT WARRANTY HAD EXPIRED IN 2018. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE. *BF CARFAX STATES THAT ACCORDING TO THE VIN NUMBER, THE VEHICLE IS ACTUALLY A 2005 LEXUS RX330 NOT A 2010.*AS\
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE