LEXUS Complaints

I WAS DRIVING DOWN THE HIGHWAY HAVING JUST PICKED PICKED UP THIIS CAR I JUST BOUGHT FROM THE DEALERSHIP WHEN SUDDENLY I HEARD A LOUD EXPOLOSION UP ABOVE AND NOTICED MY SUNROOF EXPLODED SENDING PIECES OF GLASS INTO MY CAR. I WAS SCRATCHED AND HAD TO GET HOME 1/2 HOUR AWAY. DEALERSHIP WAS FAR. THE DEALERSHHIP SAID TO CALL THE INSURANCE. I THINK IT COULD BET THE WAY THE SUNROOF WAS PUT IN BUT NOT SURE.

DURING THE MONTH OF AUGUST, 2020, ON 2 SEPARATE OCCASIONS WHILE THE CAR WAS IN GEAR (REVERSE OR DRIVE), WHEN PUTTING MY FOOT ON THE ACCELERATOR, THE CAR WOULD NOT "GO". IT WAS AS IF THE CAR WAS IN NEUTRAL BUT IT WAS NOT. THE FIRST TIME I WAS TURNING AROUND IN A NEIGHBOR'S DRIVEWAY AND WHEN I PUT THE CAR IN REVERSE TO BACK OUT AND PUT MY FOOT ON THE ACCELERATOR, IT REVVED LIKE I WAS IN NEUTRAL BUT THE R WAS ON THE DASH AND THE GEAR SHIFT WAS IN R. I THEN PUT IT IN DRIVE AND THE SAME THING. THE ONLY WAY I GOT THE CAR TO GO WAS TO PUT IT IN PARK, TURN THE CAR OFF & THEN TURN IT BACK ON. THE 2ND TIME, I WAS SITTING AT A STOP LIGHT AT A VERY BUSY INTERSECTION WAITING TO TURN RIGHT ON RED. THE CAR WAS IN DRIVE AND I STARTED TO MAKE MY TURN BUT AGAIN, THE CAR WOULD NOT GO - IT WAS LIKE IT WAS IN NEUTRAL. WE CHECKED FOR ANY ERROR LIGHTS/MESSAGES (THERE WERE NONE) AND WE LOOKED TO MAKE SURE IT WAS IN GEAR AND THE D WAS 100% ON THE DASH AND THE GEAR SHIFT WAS IN DRIVE. AGAIN, THE ONLY WAY TO GET GOING WAS TO PUT THE CAR IN PARK, TURN IT OFF AND THEN START THE CAR AGAIN. THIS 2ND TIME, I WAS ALMOST REAR-ENDED AND IF THE LIGHT HAD NOT TURNED RED FOR THE CROSS TRAFFIC, I WOULD HAVE MOST LIKELY BEEN HIT. THE DEALER TOOK THE CAR BOTH TIMES, RAN DIAGNOSTICS AND EVEN DOWNLOADED THE BLACK BOX DATA; HOWEVER, BECAUSE THEY COULD NOT REPLICATE THE ISSUE, THEY COULD NOT FIX IT. THEY ALSO CONTACTED LEXUS "EXPERTS" AND THEY SAID THERE WAS NO ISSUE. THERE IS DEFINITELY SOMETHING WRONG WITH THE CAR AND I AM NOW AFRAID TO DRIVE IT. ATTACHED IS MORE DETAIL I GAVE TO THE DEALER WHEN THEY ASKED ME TO JOT DOWN EVERYTHING I COULD REMEMBER.

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT'S WIFE STATED THAT UPON ACCELERATING THE VEHICLE AFTER EXITING A ROUNDABOUT, DUST BEGAN TO EMIT FROM THE EXHAUST PIPE. THE CONTACT'S WIFE DROVE TO A GAS STATION AND DISCOVERED THAT THE ENGINE OIL WAS EMPTY. THE CONTACT THEN REFILLED THE OIL BUT BY THE NEXT DAY, THE OIL HAD COMPLETELY LEAKED OUT OF THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO LEXUS OF MAPLEWOOD (3000 US-61, MAPLEWOOD, MN 55109) WHERE THEY INITIALLY DISCOVERED METAL SHAVINGS IN THE OIL LINE. THE OIL LINE WAS REPLACED HOWEVER, THEY ALSO DISCOVERED THAT THE CAM GEARS IN UPPER ENGINE WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD PROVIDE A CALLBACK. THE CONTACT HAD NOT RECEIVED A CALLBACK. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ABS SENSOR LIGHT ILLUMINATED AND THE STOPPING DISTANCE WAS EXTENDED WHILE DEPRESSING THE BRAKE PEDAL. ADDITIONALLY, THE TRACTION CONTROL LIGHT WAS ALSO ILLUMINATED AND THE SPEED WAS REDUCED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SOUTH BAY LEXUS LOCATED AT 24777 CRENSHAW BLVD, TORRANCE, CA 90505, WHO DIAGNOSED THAT THE ABS ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.

BOTH FRONT DOOR LOCK ACTUATORS NOT WORKING PROPERLY.THE CAR ONLY HAS 40225 MILES AND IS GARAGE KEPT.WHAT THE POSSIBILITY OF BOTH GOING BAD AND IS THIS A MANUFACTURING DEFECT AND SHOULD BE A WARRANTED PART?

VEHICLE EXPERIENCED ROUGH TRANSMISSION MOSTLY BETWEEN GEAR NUMBER 2 AND 3 AFTER TAKE OFF. VEHICLE STALLED AROUND RPM 1200 - 1500 DURING NORMAL DRIVE AT HIGHWAY, THEN SUDDENLY SHIFTED FORWARD WITH EXCESSIVE FORCE. ENCOUNTERED VERY DANGEROUS SITUATIONS ON HIGHWAY ON MY RECENT TRIP. I ALMOST HIT THE VEHICLE AT THE FRONT FOR A FEW TIMES DUE TO CONSISTENT ROUGH SHIFT PATTERN. I HAVE TAKEN THIS VEHICLE TO LEXUS DEALERSHIP SEVERAL TIMES TO ADDRESS ISSUE IN THE PAST. UPDATED ECU SOFTWARE DIDN'T RESOLVE THE PROBLEM, AND ALWAYS KEEP COMING BACK. I BELIEVE THIS ISSUE COULD HAVE BEEN RELATED TO RECENT FUEL PUMP RECALL, BUT THE RECALL DIDN'T INCLUDE THE 2017 RX 350 MODELS. PLEASE INVESTIGATE FOR SAFETY ISSUE. THANK YOU.

BECAUSE OF THE DESIGN, THE RINGS STICK CAUSING OIL CONSUMPTION AND ENGINE WEAR. IT SMOKES WHEN DRIVEN. THIS AFFECTS THESE VEHICLES APPROXIMATELY YEARS 06 - 11. THEY REVAMPED THE ENGINE AFTER 11 TO FIX THE PROBLEM. THEY SHOULD REPAIR OUR ENGINES

DASHBOARD CHECK ENGINE, CAR SKID LINES WONT SHUT OFF. ENGINE STALLS WHILE DRIVING WHEN CAR IS STOPPED TRIED TO TURN OFF LIGHTS. WOULD NOT GO OUT. NOT FLASHING LIGHTSS ON DASHBOARD. STABLE LIGHT NOT GOING OUT.

AS I WAS DRIVING ON A NORMAL SIDE STREET THE FRAME FULLY FELL OFF OF MY CAR AND HIT THE BREAK FLUID/GAS PIPE AND CAUSED A LEAK THAT COULD HAVE LEAD TO A DANGEROUS EXPLOSION. I HAD TO TAKE IT TO A SHOP AND THEIR THEY TOLD ME THE ENTIRE FRAME WAS RUSTED AND THATS WHY IT HAD BROKE OFF

I WENT TO NEW COUNTRY LEXUS DEALER I COMPLAINED THREE TIMES THEY PUT A LOT OF MILEAGE TEST DRIVING IT AND KEPT OVER 24 HOURS AND SAID THERE WAS NOTHING WRONG WITH IT. THEY STILL MAKE THE SAME NOISE IN THE SUSPENSION. I WOULD LIKE TO TELL PEOPLE NOT TO BUY LEXUS IS JUNK I'VE DRIVEN 2 CARS FROM THIS COMPANY AND IT SUCKS AND IS JUNK AND PLEASE DON'T GO THERE. THEY ARE ROUND NEVER RETURN CALLS. ALL THEY WANT IS YOUR MONEY. AGAIN PLEASE DON'T BUY LEXUS CARS, I'VE HAD ALMOST 6 YEARS OF EXPERIENCE AND IS COMPLETE JUNK. THANK YOU