LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2006 LEXUS IS- VAN NUYS, CA
CHECK ENGINE, VSC AND TRAC OFF LIGHT COMES ON. TORQUE CONVERTER CLUTCH SOLENOID TRANSMISSION CODE.
Source: NHTSA WEB SITE -
2007 LEXUS RX- LOS ANGELES, CA
THE VSC FAILURE, CHECK HYBRID SYSTEM AND ABS BREAK SYSTEM LIGHTS CAME ON WHILE DRIVING THE CAR ON THE STREET. ASIDE FROM BEING SCARY, IT WAS DIFFICULT TO DRIVE THE CAR AND THE BREAKING SYSTEM FELT SPONGY MAKING IT DIFFICULT TO STOP THE CAR. THE CAR IS NOT TURNING ON AND ALL THE LIGHTS ON THE DASH ARE ON. I REPLACED THE BATTERY. YET THE CAR DOES NOT TURN ON AND THE DASHBOARD LIGHTS STAY ON. THIS IS A SERIOUS SAFETY ISSUE THAT MUST BE ADDRESSED BY LEXUS.
Source: NHTSA WEB SITE -
2006 LEXUS GS- HOLLYWOOD, FL
THE REAR VIEW MIRROR HAS DEVELOPED BLACK SPOTS WITHIN THE GLASS AND IS IMPOSSIBLE TO SEE OUT OF IT. THERE IS TSB (L-SB-0043-16} BUT NOT A RECALL... THE LEXUS BELONGED TO MY FATHER THAT PASSED AWAY AND NEVER REALLY DROVE THE CAR
Source: NHTSA WEB SITE -
2019 LEXUS RX350- MIDDLETOWN, NY
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT WAS NOTIFIED THROUGH THE LEXUS APP THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT REACHED OUT TO LEXUS OF ORANGE COUNTY LOCATED AT (3496 ROUTE US-6 MIDDLETOWN, NEW YORK, 10940, (845)589-5435, AND WAS INFORMED THAT THE PART TO DO THE RECALL WOULD BE AVAILABLE THE BEGINNING OF THE FALL SEASON. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2018 LEXUS RX350- HILTON HEAD, SC
TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER HILTON HEAD LEXUS LOCATED AT (540 NEW RIVER PKWY, HARDEEVILLE, SC 29927), AND MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2020 LEXUS IS 350- RENO, NV
THE DASHBOARD OF MY 2020 IS350 THAT I HAVE HAD FOR LESS THAN A MONTH IS ALREADY SCUFFED. I WAS SIMPLY TRYING TO SWIPE A PIECE OF HAIR OFF OF THE DASH AND IT LEFT A SCUFF ON THE DASHBOARD THAT WILL NOT COME OUT. I AM DEVASTATED AS I SPENT $50,000 ON THIS CAR AND HAVE ALWAYS TAKEN IMMACULATE CARE OF MY VEHICLES; HOWEVER, SIMPLY WIPING THE DASH HAS CAUSED IRREVERSIBLE SCUFFS. AFTER RESEARCHING THIS ISSUE, I DO SEE HUNDREDS OF OTHER LEXUS OWNERS HAVING THIS SAME ISSUE. IS THERE AN EXISTING RECALL FOR THIS THAT CAN BE EXTENDED INTO THE 2020S? I HAVE NEVER HAD THIS ISSUE WITH ANY OTHER LUXURY VEHICLES THAT I'VE EVER OWNED FOR 5+ YEARS.
Source: NHTSA WEB SITE -
2014 LEXUS ES350- CHICAGO, IL
TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOOR FOR THE VEHICLE TO RESPOND. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE IS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V012000(FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A RENTAL VEHICLE. THE FAILURE MILEAGE WAS 47,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2015 LEXUS RX350- SAN ANTONIO, TX
MY CAR STALLS ON ACCELERATION. NO CHECK ENGINE LIGHT COMES ON. I HAVE RESEARCHED THE INTERNET AND DISCOVERED THAT THERE ARE RECALLS FOR FUEL PUMP FAILURES ON SOME TOYOTAS I HAVE CHECKED WITH THE DEALER AND THE RECALL SITE USING THE VIN. NOTHING I BELIEVE I HAVE A DEFECTIVE FUEL PUMP THAT WAS INSTALLED ON MY VEHICLE. I WOULD APPRECIATE TOYOTA REPAIR IT. .
Source: NHTSA WEB SITE -
2013 LEXUS GS- LOS ANGELES, CA
SEPTEMBER 27TH 2017 - 2013 LEXUS GS 350 FOR 26432 FROM SANTA MONICA LEXUS IN LOS ANGELES CALIFORNIA SOLD THE CAR WITHOUT THE DEALER REVEALING RECALLS ON THE CAR BY CALIFORNIA LAW IT IS ILLEGAL TO NOT DISCLOSE INFORMATION ON NOVEMBER 2ND 2018 17 HE WAS MY ONE AIRBAG DEPLOYED LATER I FOUND OUT THAT HER HAIR BACK WOULD NOT EVEN HAVE TO BELIEVE IN THE DEALER DID NOT DISCLOSE THAT AT THE TIME OF PURCHASE WHICH IS A LOOFAH JANUARY 1ST OF 2019 I RECEIVED A LETTER FROM THE MANUFACTURER TELLING ME TO RETURN A CAR BECAUSE OF DASHBOARD RECALL DEALERSHIP DEALERSHIP REFUSE TO FIX THE DASHBOARD SEND WITH A LATER ON I FOUND OUT THAT THEY HAVE PERFORMED TWO OR THREE SET TEMP TO FIX ELECTRONIC CONTROL MODULE FLASH SOFTWARE TWICE FROM MY UNDERSTANDING THAT VOID YOUR WARRANTY I TURN MY CAR IN JANUARY 5TH 2019 SEND A RECEIPT TO RETURN MY CAR WITH THEY HAVE NO LEGAL RIGHT TO HOLD HE CLAIMED IT DONE WORK ON MY CAR BUT THEY HAVE NOT BEEN IN THE SERVICE RECORDS TO NOT THAT THEY DIDN'T WORK ON MY CAR AND I NEVER SIGNED ANY DOCUMENTS TO GIVE HIM PERMISSION TO WORK ON MY CAR
Source: NHTSA WEB SITE -
2019 LEXUS RX HYBRID- NORTH BILLERICA, MA
BRAKE NOISE, LIKE A SEAL IS BARKING ON APPLICATION OF BRAKES WHILE DRIVING. DEALER AND LEXUS ENGINEERS STATE THAT IT'S NORMAL, DON'T HAVE A FIX AT THE MOMENT AND RELEASED THE VEHICLE. BRAKE WAS SOFT WHILE DRIVING AND FELT LIKE BRAKE PEDAL NEEDS TO BE PUSHED MUCH FURTHER TO ACHIEVE BRAKING ON TIME.
Source: NHTSA WEB SITE