LEXUS Complaints

ACCELERATION FROM STOP IS BUMPY AND SOMETIMES CUTS OUT WHILE TURNING ON A CITY STREET.

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT DCH LEXUS OF OXNARD (LOCATED AT 1640 AUTO CENTER DR, OXNARD, CA 93036), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE DASHBOARD OF THE CAR BECOMES STICKY AND SHINY WHEN UNDER THE SUN. THIS CREATES GLARE ON THE WINDSHIELD OF THE CAR AND IS SO BRIGHT THAT IT MAKES IT HARD TO SEE THE ROAD DURING THE DAYTIME.

WHILE DRIVING ON A CITY STREET THE WARNING LIGHTS CAME ON AND THE CAR STALLED. I WAS ALONE IN THE CAR AND IN DOWNTOWN CITY TRAFFIC WITH HONKING CARS BEHIND ME. I WAS ABLE TO RESTART THE CAR AFTER A FEW ATTEMPTS. A FEW DAYS AFTER THIS INCIDENT, WHILE DRIVING ON A VERY BUSY HWY AT 55MPH THE CAR ENGINE WAS SKIPPING AS IF ABOUT TO STALL. I HAD A PASSENGER IN MY CAR WHO EXPERIENCED THIS ROUGH RIDE AND MADE A COMMENT ABOUT IT. A FEW DAYS LATER, ON MARCH 8,2020, I RECEIVED AN EMAIL FROM LEXUS ENFORM SERVICES WITH A VEHICLE HEALTH REPORT INFORMING ME THAT MY VEHICLE REQUIRES ATTENTION DUE TO A SAFETY RECALL 20LA01. WHEN I LEASED MY VEHICLE, I WAS NEVER INFORMED OF THIS RECALL WHICH GOES BACK TO 01/13/2020. SAFETY IS A TOP CONCERN FOR ME AND I FULLY COMMUNICATED THIS TO THE SALESPERSON WHEN I LEASED MY CAR BUT I WAS NOT INFORMED OF THIS RECALL AT THAT TIME. I HAVE EXACTLY 2800 MILES ON MY CAR. I AM NOT ABLE TO USE IT BECAUSE THE SERVICE DEPARTMENT AT LEXUS DOES NOT HAVE A REMEDY AVAILABLE TO FIX THE LOW -PRESSURE FUEL PUMP AND THEY DO NOT KNOW WHEN THEY WILL HAVE IT. I WANT TO DRIVE A VEHICLE THAT IS SAFE NOT ONE THAT INCREASES THE RISK OF HAVING A CRASH.

I AM HAVING ISSUES WITH VISIBILITY SINCE I HAVE A STICKY, CRACKED DASHBOARD, AND IT'S PEELING OFF BIT BY BIT. I HAVE CALLED LEXUS CORPORATE MULTIPLE TIMES AND THEY SAID THEY COULDN'T DO ANYTHING. I WOULD HAVE TO PAY OUT OF POCKET OR BUY A COVER WHICH QUITE FRANKLY IT LOOKS UGLY ON A LUXURY SEDAN. WHEN I BOUGHT THE CAR I THOUGHT IT WAS A COSMETIC ISSUE, BUT IT HAS GOTTEN WORSE ESPECIALLY ON HOT WEATHER LIKE THE STATE OF OKLAHOMA. IT IS REALLY CONCERNING AS I ALMOST HIT A PEDESTRIAN WHEN THE SUN WAS GLARING OVER MY FRONT WINDSHIELD. I AM ACTUALLY TERRIFIED OF LEAVING MY HOME ON SUNNY DAYS AS I MIGHT GET IN AN ACCIDENT BECAUSE OF THE GLARE. FEW YEARS AGO, LEXUS OFFERED TO REPLACE UNDER WARRANTY, BUT IT WASN'T A RECALL AND THE OWNER DIDN'T HAVE IT FIXED. BACK THEN THE CAR HAD AN EXTENDED WARRANTY FROM THE DEALER (ESKRIDGE LEXUS OKC). THE GRACE PERIOD FOR THE REPLACEMENT IS OVER.THE CAR HAS BEEN WELL TAKEN CARE OF AND GOOD SERVICE RECORD. I HAVE NO PROOF OF WHAT I'M GOING TO SAY NEXT, BUT I FEAR THAT SINCE THE DASHBOARD IS STICKY AND CRACKED AND PEELING OFF, THE AIRBAGS MIGHT NOT PROPERLY DEPLOY IN CASE OF AN ACCIDENT.

THE FUEL PUMP FAILED WHILE DRIVING ON THE HIGHWAY, CAUSING THE MOTOR TO STALL AND DIE. WAS UNABLE TO RESTART THE MOTOR AND WAS TOWED FROM THE HIGHWAY TO A DEALER WHERE THE FUEL PUMP WAS REPLACED.

TL* THE CONTACT OWNS A 2015 LEXUS NX 200. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN UNKNOWN FAILURE RELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT NOTIFIED TWO UNKNOWN DEALERS OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF

TL* THE CONTACT OWNS A 2020 LEXUS RX 450H. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE IN A PARKING LOT, DEPRESSING THE BRAKE PEDAL THE VEHICLE MOVED FORWARD INDEPENDENTLY. THE CONTACT STATED THAT SHE PANICKED AND CRASHED INTO A RESTAURANT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO LEXUS OF WOODLAND HILLS (21701 VENTURA BLVD, WOODLAND HILLS, CA 91364), WHERE A DIAGNOSTIC TESTING WAS NOT COMPLETED DUE TO THE FEES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INSURANCE INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TESTING WAS COMPLETED OF THE ACCIDENT DAMAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT AN INSPECTOR WILL BE SENT OUT. THE CONTACT STATED RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT PER THE EVENT DATA RECORDER THAT THE BRAKE PEDAL WAS BEING DEPRESSED DURING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 240. *LN*JB

TL* THE CONTACT OWNS A 2018 LEXUS IS 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT REACHED OUT TO LEXUS OF NORTH MIAMI LOCATED AT (14100 BISCAYNE BLVD, NORTH MIAMI, FL 33181) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

LEXUS HAS ISSUED A RECALL ON THIS VEHICLE AND DOES NOT KNOW HOW TO REPAIR, I COULD BE IN EXTREME DANGER. THEY NEED TO REPAIR IMMEDIATELY OR, GIVE ME ANOTHER VEHICLE.