LEXUS Complaints

AS IDRIVEMY CAR THE CARS DRIFTS A LITTLE TO EACH SIDE AS IT DRIFTS TO EITHER SIDE THE STEERING WHEEL GETS COMPLETELY STUCK K ON ME AND I AM NO LONGER ABLE TO STEER THE VEHICLE . I WOULD THEN HAVE TO JERKY WHEEL WITH FORCE CAUSES THE WHOLE CAR TO JERK I HAD TO LEAVE MY CAR IN A PARKING LOT AND FIND ANOTHER WAY HOME BECAUSE IT'S TO DANGEROUS TO DRIVE IN IT WITH MY 2 YEAR OLD AND SELF . AS I WAS DRIVING ON A HIGHWAY GOING 60 MILES PER HOUR . VERY DANGEROUS ! EXTREMELY UPSET !

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE VIN WAS NOT PROVIDED. THE CONTACT STATED THAT WHILE DRIVING ABOUT 75 MPH, THE REAR DRIVER'S AND REAR PASSENGER'S WINDOWS EXPLODED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO THE LEXUS OF PEMBROKE PINES DEALER, LOCATED AT 16150 PINES BLVD, PEMBROKE PINES, FL 33027, WHERE IT WAS STATED THAT THE FAILURE WAS DUE TO AN IMPACT. THE CONTACT STATED THAT THE FLORIDA STATE PATROL FILED A REPORT WHICH STATED THAT THERE WAS NO IMPACT. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE AND STATED THAT AN INVESTIGATION WOULD BE OPENED AND SHOULD BE COMPLETED WITHIN FOUR TO SIX WEEKS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. CONSUMER WOULD LIKE TO BE RELEASED FROM LEASE OBLIGATIONS.*JB

TL* THE CONTACT OWNS A 2010 LEXUS HS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, BRAKED CEASED. THE CONTACT STATED THAT THE ABS, HYBRID BRAKE ASSEMBLY, TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE IGNITION WAS CYCLED TO THE OFF AND ON POSITION HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO (SEWELL BUICK GMC OF DALLAS 7474 LEMMON AVE, DALLAS, TX 75209 (214) 350-8000) WHERE IT WAS DETERMINED THAT THE BRAKE BOOSTER PUMP FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

TRANSFER CASE SEAL IS LEAKING. THE LEAK HAPPENS SLOWLY SO IT IS HARD TO NOTICE RIGHT AWAY. IN MY CASE, IT HAPPENS SO SLOWLY THAT I DID NOT NOTICE THE ISSUE UNTIL MY VEHICLE IS JUST OUT OF WARRANTY.

THE BRAKE PEDAL GOES TO THE FLOOR DUE TO THE ABS ACTUATOR DEFECTS. I HAVE VIDEO OF THE SOUND AND BEHAVIORS WHEN THE PROBLEM OCCURS. I HAVE NOT BEEN ABLE TO DRIVE THE VEHICLE AND THE DEALER WILL NOT FIX THE PROBLEM. THE BRAKES DIDN'T WORK, DIDN'T STOP THE VEHICLE UPON MY LAST USE OF THE CAR. THE VEHICLE DASHBOARD GIVES WARNING AND ERROR CODES RELATED TO THE BRAKES, EMERGENCY BRAKE, ABS, VSC, ETC. I HAVE WRITTEN LEXUS FOR ANY ASSISTANCE. I PURCHASED THE VEHICLE IN MARYLAND FROM A USED CAR DEALER WHO CLEARED THE CODES BEFORE OBTAINING THE SAFETY INSPECTION. HOWEVER IF THIS CAR WERE STARTED OR IF THE BRAKE PEDAL WAS TESTED, THE VEHICLE WOULD HAVE FAILED. AS WAS THE CASE WHEN I OBTAINED MY OWN SAFETY INSPECTION ON THE VEHICLE WHICH IT NOW FAILED

RUBBER OIL COOLER LINE DEVELOPED A LEAK CAUSING LOSS OF MOST ENGINE OIL WITHIN A DAY. THIS IS A KNOWN DEFECT TO LEXUS WHO REPLACES THIS PART WITH A METAL PART. HOWEVER, LEXUS HAS GOTTEN AWAY WITH A LIMITED TIME EXTENDED WARRANTY WHEN THEY SHOULD BE REQUIRED TO RECALL ALL VEHICLES AND FIX THIS KNOWN DEFECT. TO FURTHER HARM THE CONSUMER, THEIR REPAIR BOOK TIME IS FIVE HOURS WHEN THE ACTUAL REPAIR TIME IS CLOSER TO ONE HOUR FOR ONE MECHANIC! MY REPAIR COSTS WERE CLOSE TO $1,000!!! LEXUS SHOULD BE REQUIRED TO RECALL ALL AFFECTED VEHICLES AND FIX THIS PART AT NO COST TO THE CONSUMER.

THE PUSH-BUTTON (KEYLESS ENTRY) IGNITION DID NOT KILL THE MOTOR. MY CAR ENGINE RAN FROM APPROXIMATELY 6 P.M. IN AN ENCLOSED GARAGE DIRECTLY BELOW MY BEDROOM. AT 4:30 A.M. I WAS AWAKENED BY MY CARBON MONOXIDE DETECTOR. THE ENTIRE HOUSE WAS FILLED WITH TOXIC FUMES. FIRST RESPONDERS TO MY 911 CALL SAID THE DETECTOR DEFINITELY SAVED MY LIFE. I WAS A LITTLE DIZZY AND HAD A HEADACHE BUT WAS OK AFTER AWHILE. IT TOOK NEARLY 3 HOURS FOR THE FIRST RESPONDERS' CO2 MONITOR TO SHOW SAFE AIR THROUGHOUT MY HOUSE. I HAVE SINCE LEARNED THAT MANY PEOPLE HAVE DIED OR SUFFERED BRAIN DAMAGE UNDER THE SAME CIRCUMSTANCES, AND DOZENS OF PEOPLE HAVE TOLD ME THAT THEY EXPERIENCED SIMILAR FAILURES TO SHUT DOWN THE ENGINE. FORTUNATELY, THEIR CARS WERE NOT IN GARAGES WHEN IT HAPPENED TO THEM.

THE DASHBOARD IS DISCOLORED AND CAN GET STICKY WHEN IT'S HOT. THEY HAD A RECALL FOR THIS PROBLEM BACK IN THE YEAR 2014 OR 2015. APPARENTLY YEAR 2016 WAS THE LAST DATE TO BRING THE CAR IN BUT BECAUSE OF MY LOW MILES AND THE FACT I LEAVE THE CAR IN THE GARAGE THE DISCOLORATION AND STICKINESS DID NOT HAPPEN UNTIL AFTER 2016. I BROUGHT IN THE VEHICLE AND THEY SAID THAT THE RECALL HAD ENDED IN 2016 AND COULD NOT HELP ME. LEXUS NEEDS TO RECALL THIS AGAIN FOR PEOPLE THAT HAVE THIS PROBLEM AFTER 2016.

MY CAR (INSURED) REAR ENDED ANOTHER PARTY AT LESS THAN 10 MILES PER HOUR. THE PRE-COLLISION SYSTEM THAT IS PART OF MY CAR NEVER BECAME ACTIVE IN MY CAR AND SO I REAR ENDED THE CAR. LEXUS INSPECTED MY RX-350 AND HAVE AN UNACCEPTABLE REASON THAT IT WILL NOT WORK, UNLESS THERE IS A NOTICEABLE SPEED DIFFERENCE BETWEEN MY CAR AND THE CAR AHEAD OF ME. THE CAR WAS THE PROBLEM AND IT DID NOT WORK AND SO I REAR ENDED THE PREVIOUS CAR. MY LIGHTS WERE ALSO BROKEN AND HAD TO BE REPLACED. SOME ELECTRICAL WIRING REWORK WAS ALSO DONE.

THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT IN TERMS OF EMINENT DAMAGE. THE NEXT INCIDENT WAS WORSE. IT HAPPENED IN JULY OF 2019 IN A DRUG STORE PARKING LOT. I WAS PARKING IN A STALL AND THE VEHICLE SPED UP, SQUEALED THE TIRES, JUMPED THE CEMENT PARKING BLOCK, HIT SOME BUSHES, AND I WAS ABLE TO STOP IT. ON THIS OCCASION THERE WAS DAMAGE TO MY VEHICLE. THERE ARE DENTS AND SCRATCHES FROM THE BUSHES, A TIRE SENSOR OR TWO IS NOT FUNCTIONAL ANYMORE, AND THE UNDERBODY WAS DAMAGED. I WAS THOROUGHLY SCARED AND AFRAID WAS CAR WOULD CONTINUE TO DO THIS AND I COULD HURT SOMEONE. I WAS ABLE TO STOP THE VEHICLE ONLY BY PUTTING IT IN PARK. THE BRAKE WAS RENDERED USELESS. IT HAPPENED TWICE ON THE SAME DAY IN JANUARY OF 2020. I WAS DRIVING SLOWLY AND IT LUNGED. I WAS ABLE TO SLOW IT DOWN. I PROCEEDED TO PARK THE VEHICLE. ONCE AGAIN IT LUNGED FORWARD AT A CONCRETE PARKING STOP. THE BRAKES DID NOT WORK. I HAD TO PUT IT IN PARK AS THE ONLY WAY TO STOP THE VEHICLE AND PREVENT FURTHER DAMAGE. ALL INCIDENTS WERE IN A CITY DRIVING SHOWILY. THE VEHICLE HAD APPROXIMATELY 40,000 MILES ON IT WHENI FIRST NOTICED THE SAFETY CONCERN. THE VEHICLE NOW HAS APPROXIMATELY 60,000 MILES.