LEXUS Complaints

MY CAR ALSO EXPERIENCED A HIGH AMOUNT OF OIL CONSUMPTION. AT FIRST I ASSUMED IT WAS DUE TO MY TRAVELING, BUT WHEN I MONITORED IT WAS MORE THAN NORMAL. ADDITIONALLY, ABOUT A YEAR AGO I WAS TOLD THAT THE CAR WOULD NEED A HEAD GASKET REPLACEMENT. WHEN I SPOKE TO THE DEALERSHIP AND OTHER MECHANICS THEY FOUND THAT TO BE ODD CONCERNING THE REPUTATION OF LEXUS. SO AFTER THE ENGINE STARTED RATTLING, WHICH I'VE NEVER HAD HAPPEN BEFORE AND NOW THE VEHICLE IS INOPERABLE. MANY PEOPLE HAVE TOLD ME TO REACH OUT TO LEXUS BECAUSE WHAT HAPPEN TO MY CAR IS UNHEARD OF, BUT I GOT NO RESOLUTION ANYWHERE.

THE SUBJECT VEHICLES ARE EQUIPPED WITH A LOW-PRESSURE FUEL PUMP WHICH MAY STOP OPERATING. IF THIS WERE TO OCCUR, WARNING LIGHTS AND MESSAGES MAY BE DISPLAYED ON THE INSTRUMENT PANEL, AND THE ENGINE MAY RUN ROUGH. THIS MAY RESULT IN A VEHICLE STALL, AND THE VEHICLE MAY BE UNABLE TO BE RESTARTED.

ENGINE BURNING SO MUCH OIL AFTER OIL CHANGE. DEALER SAYS THATS NORMAL. I HAVE TO KEEP ADDING OIL EVERY 1000 MILE RIGHT AFTER THEY CHANGED THE OIL. THIS IS NOT NORMAL.

TO WHOM IT MAY CONCERN: GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] 2015 LEXUS GS350 [XXX] SUBJECT: ANOTHER ELECTRICAL ISSUE AGAIN: ISSUE: BACK SEAT ARM REST IGNITED: REAR ARM REST IGNITED AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WE ARE EXTREMELY CONCERNED ABOUT THIS VEHICLE. THIS IS THE SECOND ELECTRICAL ISSUE THAT WE HAVE EXPERIENCED AND COULD HAVE CAUSED A FIRE WHILE WE WERE DRIVING. WE HAVE PROVIDED A FEW PICTURES BELOW FOR YOUR REVIEW. WE LOOK FORWARD TO HEARING FROM SOMEONE SOON. WE DID TAKE OUR VEHICLE TO JOHNSON LEXUS OF RALEIGH SERVICE DEPARTMENT ON 01/20/2020 AND WE SPOKE WITH GENERAL MANAGER DEBORAH MELI & SERVICE MANAGER RICK BERGEVIN. MR. RICK TOOK PHOTOS TO SEND TO A LEXUS SPECIALIST FOR REVIEW. MR. RICK SUGGESTED THAT THIS MIGHT HAVE OCCURRED DO TO OWNERS ERROR. EITHER SOMETHING SPILLED IN THAT AREA OR IT WAS A REFLECTION OF SOME OBJECT THAT CAUSED THIS ISSUE TO OCCUR. WE INFORMED HIM THAT THIS HAD TO HAVE HAPPENED DO TO HEATING ELEMENTS MALFUNCTIONING AND IT IGNITED FROM INSIDE OUTWARD. WHILE IN MOTION ON THE HIGHWAY. IF YOU HAVE ANY FEEDBACK OR SUGGESTIONS THAT COULD EXPEDITE THIS CLAIM PLEASE DO SO. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] [XXX] 2015 LEXUS GS350 [XXX] ISSUE: FRONT PASSENGER SIDE SEAT: SEAT HEATER/WARMER IGNITED WITHOUT BEING TURNED ON AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WHILE IN MOTION ON HIGHWAY. I'M CONCERNED THAT THE SEAT CAN OVERHEAT AND CAUSE A FIRE. THIS IS LISTED IN VEHICLE HISTORY REPORT. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

UPON APPROACHING MY CAR, IN A CONTROLLED PARKING LOT (CAR IS STATIONARY), I NOTICED THE REAR PORTION OF THE PANORAMIC SUNROOF APPEARS TO HAVE EXPLODED. SUNROOF SHOWS DEFECTIVE BUBBLE, AND OUTER-EDGES APPEAR TO HAVE CRACKED ALL THE WAY AROUND. INVESTIGATION OF THE AREA AROUND THE CAR SHOWS NO FOREIGN OBJECTS (IE. ROCKS) IN THE AREA.

MY CRACKED DASHBOARD OR A MELTED DASHBOARD WITH GLAZED STICKINESS AND SHINY.I HAVE A HARD TIME SEEING THE ROAD THROUGH THE REFLECTION ON THE WINDSHIELD.

WE ARE THE ORIGINAL OWNER OF A 2007 LEXUS RX 350. THE DASHBOARD HAS BEEN CRACKING AND CRUMBLING APART, POSING A SIGNIFICANT SAFETY CONCERN. FOR EXAMPLE, THE AIRBAG UNIT IS BUILT INTO THE DASHBOARD. DASHBOARD DEGRADATION ALSO AFFECTS VISIBILITY AS IT REFLECTS IN THE WINDSHIELD AND CRUMBLING PIECES FALL OFF DURING DRIVING. UPON FURTHER RESEARCH, A 2014 CLASS ACTION LAWSUIT PROMPTED A WARRANTY ENHANCEMENT IN 2015-2017 TO COVER THE DASHBOARDS OF SEVERAL LEXUS MODEL VEHICLES, INCLUDING OUR 2007 RX 350. UNFORTUNATELY, WE NEVER RECEIVED ANY NOTIFICATION OF THIS WARRANTY PROGRAM, SO WE WERE UNAWARE OF IT UNTIL NOW, AFTER IT HAS EXPIRED. WE HAVE CONTACTED OUR LOCAL DEALERSHIP, STEVENS CREEK LEXUS IN SAN JOSE, CALIFORNIA, AS WELL AS TOYOTA AND LEXUS CORPORATE, WITHOUT RESOLUTION. AS WE NEVER RECEIVED NOTICE OF THE WARRANTY REPLACEMENT PROGRAM, WE WOULD APPRECIATE A GOODWILL COVERAGE FOR REPLACING OUR DASHBOARD.

THE INSIDE PANELS OF THE DOORS ARE ALL NICKED UP WITH DEEP GOUGES. WHEN WE HAVE HOT WEATHER IT GETS STICKY AND SOFT AND ANY NICK OR BUMP SHOWS UP. JUST LIKE THE DASH BOARDS. I HAVE NO KIDS OR PETS IN THE CAR, I AM THE ONLY ADULT DRIVES AND IT LOOKS AWEFUL.

DRIVING ON HIGHWAY, 60MPH. FRIDAY JAN 17TH, 2020. 5PM. COLD OUT. HEAR LOUD SOUND LIKE GUN SHOT. STARTLED ME. THOUGHT TIRE BLEW SO PULLED TO SHOULDER ON HIGHWAY. TIRES WERE FINE AND WAS LIKE WHAT THE HECK. GOT BACK IN CAR STARTED TO GET BACK ON HIGHWAY AND HEARD NOISE ABOVE MY HEAD. LOOKED UP SLIDING DOOR TO SUNROOF VIBRATING. SLIDE OPEN A BIT AND SUNROOF GLASS WAS GONE. PULLED BACK OVER AND GOT OUT AND LOOKED. GLASS JUST EXPLODED AND BIG HOLE, SEE PICS. NOTHING FELL ON IT OR HIT IT. NEXT DAY SHOPPED VAC THE GLASS AND NOW WAITING TO GET FIXED.