LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2013 LEXUS ES- LOMBARD, IL
THE LEXUS ES 350, WAS TURNING LEFT ONTO SIDE STREET WITHIN A SUB DIVISION, AND RAN UP THE CURB AND HIT A TREE WITH THE RIGHT FRONT SIDE OF THE VEHICLE. SIGNIFICANT DAMAGE DONE TO THE CAR, AND SO MUCH DAMAGED THAT THE CAR HAS BEEN TOTALED BY INSURANCE COMPANY. DRIVER UNSURE IF VEHICLE ACCELERATED ON ITS OWN OR JUST LOST CONTROL. THE GREATER ISSUE OR CONCERN WAS NOT WHAT CAUSED THE ACCIDENT, BUT THAT THE AIR BAGS DID NOT DEPLOY AFTER THE IMPACT AND THE DRIVER BROKE THEIR NOSE AND HAS BEEN TREATED 3 TIMES IN ER SINCE CRASH. IN SPEAKING WITH REPAIR SHOP, THEY INFORMED ME THAT THERE ARE 2 AIR BAG SENSORS AT THE FRONT OF THE CAR, AND BOTH ARE NEAR THE HEADLIGHTS. HE WAS SURPRISED THAT GIVEN THE DAMAGE AND IMPACT OF THE COLLISION (TO RIGHT FRONT OF CAR BY HEADLIGHT, PICTURES ATTACHED), THAT THE AIR BAGS DID NOT DEPLOY.
Source: NHTSA WEB SITE -
2006 LEXUS GS- INDIANAPOLIS, IN
INTERIOR REARVIEW MIRROR DEVELOPED BLACK MARKINGS THROUGHOUT MIRROR MAKING IT ALMOST IMPOSSIBLE TO VISUALIZE REARVIEW TRAFFIC. THE RESPONSE FROM LEXUS IS THAT THE GLASS ITSELF OR THE MATERIALS BEHIND THE GLASS ARE BREAKING DOWN RESULTING IN THE FUNCTIONAL LOSS OF THE REARVIEW MIRROR WHICH NOW HAS BECOME DANGEROUS FOR DRIVING. HAS BEEN PROGRESSIVELY GETTING WORSE OVER PAST SEVERAL YEARS. LEXUS IS AWARE OF THIS DEFECT AND OCCURS IN A NUMBER OF THEIR OLDER MODELS BUT IS NOT ACCEPTING RESPONSIBILITY FOR REPAIRING OR REPLACING MIRROR WHICH COSTS THE CONSUMER ALMOST $2000 FOR A NEW REPLACEMENT WHICH IS FINANCIALLY UNOBTAINABLE FOR MANY OWNERS.
Source: NHTSA WEB SITE -
2018 LEXUS ES HYBRID- SAN ANTONIO, TX
TL* THE CONTACT OWNED A 2018 LEXUS ES300H. THE CONTACT STATED THAT WHILE EXITING THE FREEWAY AT ABOUT 50 MPH, UNABLE TO SEE VERY WELL DURING NIGHT TIME, THE CONTACT WENT OFF THE PAVEMENT AND ONTO THE GRASS. THE CONTACT WAS ON THE RIGHT SIDE OF THE GUARDRAIL AND REALIZED HE WAS OFF THE ROAD THEN ATTEMPTING TO SLOW DOWN BUT THE VEHICLE SLID ON THE GRASS. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE WALL. THE FRONT END OF THE VEHICLE JAMMED INWARD TO THE DASHBOARD CAUSING THE STEERING WHEEL TO ENCOUNTER HIS CHEST. ALL THE AIR BAGS DEPLOYED BUT THE STEERING WHEEL AIR BAG UNINFLATED RAPIDLY AFTER DEPLOYMENT. THE DRIVER SIDE DOOR FAILED TO OPEN DUE TO BEING JAMMED FROM THE ACCIDENT. THE 'INFORM DEVICE' NOTIFIED AUTHORITIES THAT THE CONTACT WAS INVOLVED IN A CRASH. THE CONTACT WIGGLED UNTIL HE WAS RELEASED. A PASSER BY STOPPED TO ASSIST AND OPENED THE FRONT PASSENGER SIDE DOOR AND ASSISTED THE CONTACT WITH EXITING THE VEHICLE. THE EMS AND THE POLICE ARRIVED TO THE SCENE. THE CONTACT EXAMINED THE CONTACTS CHEST PAIN, TWO BLOOD PRESSURE EXAMS, AND ECHOCARDIOGRAM ON THE SCENE. THE FOLLOWING MORNING THE CONTACT SOUGHT FURTHER MEDICAL ATTENTION AT A HOSPITAL WHERE HE WAS KEPT FOR 1 DAY. DURING HIS HOSPITAL STAY THERE WERE X RAYS AND CT SCAN WERE PERFORMED. A POLICE REPORT WAS FILED (CASE NUMBER: 19263125, POLICE OFFICER'S BADGE NUMBER 12). THE VEHICLE WAS TOTALED AND WAS TOWED TO A COLLISION CENTER. THE CONTACT CALLED THE NORTH PARK LEXUS OF SAN ANTONIO, TEXAS DEALER (210-308-8900, LOCATED AT 611 LOCKHILL SELMA RD, SAN ANTONIO, TX 78216) TO INFORM THEM OF THE INCIDENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 LEXUS GS- RICHMOND, VA
HELLO EVERYONE -- I HAVE 06 LEXUS GS300. I HAD A REBUILT TRANSMISSION, NEW VALVE SIX SOLENOIDS. BECAUSE I HAD HARSH ON THE 2 TO 1 DOWNSHIFT. THAT DIDN'T FIXED THE PROBLEM, AND THEY TOLD ME ABOUT THE ECU THE NEW COMPUTER WILL COST ME $1550 ON TOP OF THE $2200 I HAD TO PAY FOR THE TRANSMISSION AND LABOR TOO. THEIR SHOULD BE A RECALL NOTICE. HOW CAN WE ALERT LEXUS OF THIS PROBLEM AND SHIFT THE COST TO THEM FOR THEIR REPAIRS?
Source: NHTSA WEB SITE -
2006 LEXUS GS- HUEYTOWN, AL
TRANSMISSION PROBLEM SHIFTING FROM 1 TO 3 AND DON'T SHIFT UP MORE THAN THAT ,MECHANIC ASKED TO CHANGE THE TRANSMISSION CAUSE ITS MAJOR PROBLEM FOR THIS CAR . TOO MANY PEOPLE COMPLAINING ABOUT THAT .
Source: NHTSA WEB SITE -
-
2002 LEXUS SC- DELRAY BEACH, FL
TL* THE CONTACT OWNS A 2002 LEXUS SC. WHILE DRIVING 35 MPH, AN ABNORMAL NOISE WAS HEARD WHEN THE STEERING WHEEL WAS TURNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. ALSO, WHEN DRIVING OVER A BUMP IN THE ROAD, THE FRONT SUSPENSION PULLED TO THE RIGHT. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. *DT CONSUMER REQUESTED ISSUE BE REMOVED FROM YOUR DATABASE.*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS HS- MAYAGUEZ, PR
MY CAR HAS ONLY 80,000 MILES IS 2010 AND IS TELLING ME TO CHECK THE HYBRID SISTEM THE HYBRID BATTERY IS SUPPOSED TO WORK LONGER MORE MILES I REALLY NEED HELP
Source: NHTSA WEB SITE -
2006 LEXUS IS- SANTA ANA, CA
WHEN DRIVING THE THE VSC AND CHECK ENGINE LIGHT COMES ON. WHEN I'I WAS DRIVING, MY VEHICLE GOT STUCK IN 3RD GEAR ON THE FREEWAY. I HAD TO SLOW DOWN ABRUPTLY BECAUSE MY RPM'S WERE HIGH DUE TO THE FACT THAT IT WAS STUCK IN 3RD GEAR. I DIDNT WANT TO BLOW OUT MY ENGINE DUE TO HIGH RPM'S AND I SLOWED DOWN SUDDENLY. I ALMOST CAUSED AN ACCIDENT BECAUSE OF THIS REASON.
Source: NHTSA WEB SITE -
2008 LEXUS RX- DOBBS FERRY, NY
2008 LEXUS RX400H: ALL WARNING LIGHTS AND BUZZER CAME ON UNEXPECTEDLY. BRAKE LOST INTEGRITY, HAVE TO PRESS HARDER ON BRAKES FOR THEM TO WORK. DOES NOT FEEL SAFE TO DRIVE AS I DO NOT WANT TO INJURE OR KILL ANYONE. RAN DIAGNOSTIC AND ERROR CODES C1256 AND C1365 CAME UP. THESE CODES POINT TO THE BRAKE ACCUMULATOR FAILURE. REPAIR IS QUOTED AT $3200 BY TOYOTA DEALER. AFTER RESEARCHING THIS IS A VERY COMMON SAFETY ISSUES WITH TOYOTA VEHICLES. MY BROTHERS PRIUS HAS THE SAME ISSUE. I FOUND OUT THERE WAS POSSIBLE A RECALL/EXTENDED WARRANTY BUT IT HAS ENDED A FEW MONTHS AGO. I DO NOT KNOW WHY THIS IS NOT A STANDING SAFETY RECALL AS IT IS EXTREMELY DANGEROUS. FROM MY RESEARCH AND REPORTS FROM PERSONAL ACQUAINTANCES IT IS VERY APPARENT THAT IS AN ONGOING ISSUE. I CAN NOT DRIVE MY VEHICLE OR JUSTIFY SPENDING $3200 FIXING A KNOW SAFETY DEFECT.
Source: NHTSA WEB SITE -
2009 LEXUS RX- MIDLAND, TX
THE OIL COOLER LINE IS MADE FROM RUBBER AND FAILED. THIS FAILURE LED TO THE LOSS OF ALL ENGINE OIL AND CAN CAUSE CATASTROPHIC ENGINE DAMAGE. THIS HAPPENED WHILE CAR WAS IN MOTION ON A CITY STREET.
Source: NHTSA WEB SITE