LEXUS Complaints

I WAS IN MY CAR, MOTOR RUNNING, FACING TRAFFIC ,STOPPED AT EDGE OF DRIVEWAY, WITH FOOT ON BRAKE, WAITING FOR TRAFFIC TO CLEAR. SUDDENLY CAR STARTED TO ACCELERATE. I REFLEXIBLY PRESSED ON BRAKE WITH MAXIMUM FORCE. CAR CONTINUED VERY SLOWLY. I PULLED OUT OF GEAR TO NEUTRAL WHICH STOPPED CAR. CAR TRAVELED NO MORE THEN 1 CAR LENGTH TO STOP NEXT TO CURB. AFTER A PAUSE, I PROCEEDED TO DRIVE TO STOPS OVER 4 HOURS, I THEN DROVE HOME. THE NEXT MORNING I CALLED AND LEFT MESSAGE WITH NHTSA AND THE CAR MANUFACTURER. THE LATTER HAS HAD A DEALER INSPECT AND FOUND NO PROBLEM. I REQUESTED ANOTHER DEALER OPINION. MANUFACTURER OFFERS $500 FOR ANOTHER INSPECTION BUT DENYS ANY SUPPORT FOR COST OF SOLUTION. CAN NHTSA REVIEW THIS SITUATION FOR MANUFACTURER'S NEED TO RECALL? THIS SAME CAR AND MODEL HAD ACCELERATOR PROBLEMS IN 2007 RESUILTING IN SEVERAL FATALITIES.

10.6.19 RADIATOR BLEW.WHILE DRIVING.ON BRIDGE ON INTERSTATE. ENGINE OVER HEATED. ENGINE WAS SUPPOSED TO SHUT DOWN. ENGINE BLEW HEAD GASKET. ENGINE LIGHT WAS ON FROM A EMISSION SYSTEMS RECALL. I WAS NOT AWARE THAT ENGINE WAS OVER HEATING. NO ALERTS. HAD AN APPOINTMENT ON 10.13.19 TO FIX RECALLED EMISSIONS SYSTEM. NEED NEW ENGINE AND RADIATOR. COST $10,000 MINIMIUM

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS SOFT, DETERIORATING, AND MELTING. ALSO, THE TPMS WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED HERRIN-GEAR INFINITI (685 HIGH ST, JACKSON, MS 39202, (601) 354-4900) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 200,000.

I AM THE ORIGINAL OWNER OF A 2013 LEXUS RX350. ON AUGUST 14, 2019 AS I WAS PARKING MY CAR AND ROLLING INTO A PARKING SPOT, WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THE CAR HIT A CURB AND GAVE ME THE TIME TO REACT AND APPLIED ENOUGH BRAKE PRESSURE TO STOP THE VEHICLE BEFORE IT WENT INTO THE STREET INTO ONCOMING TRAFFIC. THE NEXT DAY I BROUGHT THE CAR INTO MY LOCAL LEXUS DEALERSHIP. THEY HAD THE CAR FOR THE ENTIRE DAY AND COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. ON AUGUST 17, 2019, THE EXACT SAME THING HAPPENED AS I WAS AGAIN ROLLING INTO A PARKING SPOT. AGAIN WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THIS TIME I WAS NOT ABLE TO REACT QUICK ENOUGH AS THE CAR HIT A CONCRETE POLE AT THE FRONT OF THE PARKING SPOT. I HAD THE CAR TOWED TO THE LEXUS DEALERSHIP. OVER THE NEXT 30-45 DAYS AN INDEPENDENT ENGINEER REMOVED THE EVENT DATA RECORDER (EDR)FROM THE CAR AND SENT IT TO TOYOTA FOR ANALYSIS. ON OCT 3, 2019 TOYOTA RESPONDED THAT BASED ON THEIR FINDINGS OF THE EDR THE VEHICLE IS NOT DEFECTIVE. IN MY OWN SEARCH OF THE INTERNET, I FOUND NUMEROUS INCIDENTS ON UNINTENDED ACCELERATION FOR THE SAME YEAR, MAKE AND MODEL AS MY CAR. I HAVE SENT LETTERS TO THE CEO OF TOYOTA AND LEXUS BUT AS OF THIS DATE, OCT 15, 2019 NEITHER TOYOTA NOR LEXUS HAS ACKNOWLEDGED OR ADMITTED THAT ANYTHING IS DEFECTIVE WITH THE VEHICLE. *JS *JS *JS

WHILE VEHICLE WAS IN MOTION, MULTIPLE WARNING LIGHTS AND MESSAGES ILLUMINATED, AND AUDIBLE CHIMES SOUNDED. BRAKE BOOSTER FAILED. NO BRAKES, NO ADVANCE WARNING. THIS OCCURRED ON LOCKWOOD ROAD, ELGIN TX ON OCTOBER 4, 2019 AROUND 8 PM. LEXUS PUT OUT A SAFETY RECALL ON THEIR 2019/2020 VEHICLES WITH THE SAME PROBLEM. FMVSS NO.126 BACK IN JULY 24, 2019

LEXUS OF BELLEVUE SERVICE DEPARTMENT (IN BELLEVUE, WA) COMPLETED A ROUTINE OIL CHANGE ON MY 2008 LEXUS RX 350 AND THEN TOLD ME THEY DISCOVERED A GASKET POWER STEERING FLUID LEAKAGE ON PASSENGER SIDE POWER STEERING RACK AND THAT THIS IS A CRITICAL SAFETY ISSUE THAT WOULD REQUIRE A COMPLETE REPLACEMENT OF POWER STEERING RACK AND GASKETS. THIS WAS COMPLETED AND COST ME $1,874.93 (AFTER APPLYING A LEXUS SERVICE CREDIT FOR $237.99) - SO IT ACTUALLY COST ME $2,112.92. AS THIS LUXURY CAR ONLY HAD 71,604 MILES ON THE ODOMETER, I WANTED TO SEE IF THIS WAS A COMMON ISSUE/DEFECT WITH THIS CAR TYPE. I FOUND NUMEROUS COMPLAINTS REGARDING THIS SAFETY DEFECT WHICH COULD POTENTIALLY CAUSE CATASTROPHIC STEERING FAILURES. SEE: [HTTP://WWW.CARPROBLEMZOO.COM/LEXUS/RX350/STEERING-RACK-AND-PINION-PROBLEMS.PHP] [HTTPS://WWW.CLUBLEXUS.COM/FORUMS/RX-2ND-GEN-2004-2009/768754-POWER-STEERING-LEAK.HTML] I ASK THE NHTSA TO CONDUCT A FORMAL INVESTIGATION OF THIS DEFECT IN LEXUS RX 350'S SO THAT A RECALL COULD BE MADE ON THIS VEHICLE, AND SO THAT THOSE WHO HAVE ALREADY PERFORMED THE REPLACEMENTS WOULD BE REIMBURSED BY LEXUS CORPORATE. THANK YOU.

WHILE DRIVING IN MY NEIGHBORHOOD, I HEARD A NOISE. 1-3 MINUTES LATER, THE OIL LIGHT CAME ON. I WENT STRAIGHT TO THE DEALER (A MILE AWAY), DESPITE THE OWNER'S MANUAL INDICATING NO URGENCY. THEY SAID MY OIL COOLER LINE BLEW, LEAKED OUT ALL MY OIL AND DESTROYED MY ENGINE WITHIN MINUTES. I CAME TO FIND OUT LATER THAT THIS CATASTROPHIC, ENGINE-DESTROYING OIL LINE RUPTURE IS A KNOWN DEFECT TO LEXUS (LIKE THE VVT LINE) BUT FOR SOME REASON WAS NEVER RECALLED DESPITE IT BEING JUST AS CATASTROPHIC/DANGEROUS. LEXUS CHOSE TO USE A CHEAPER RUBBER HOSE INSTEAD OF A METAL PIPE WHEN THE RUBBER HOSE CAN'T TAKE THOSE HIGH TEMPS AND WILL BLOW. 100% LIKELIHOOD THIS WILL HAPPEN'JUST A MATTER OF WHEN. I RESEARCHED IT AND THERE ARE MILLIONS OF TOYOTA AND LEXUS CARS AFFECTED BY THIS PROBLEM'EVERY SINGLE '07-'11 RX 350 PLUS MANY TOYOTAS. LEXUS WAS MADE AWARE OF THE DEFECT BUT CHOSE NOT TO FIX IT. EXCEPT IN CANADA, THERE WAS A MANDATORY RECALL AND THIS PART WAS REPLACED. FOR SOME HIGHLY SUSPICIOUS REASON, THIS DIDN'T HAPPEN HERE. WHY? IT'S DANGEROUS ENOUGH TO RECALL IN CANADA, BUT NOT THE US? INSTEAD OF RECALLING, US LEXUS ISSUED AN INSUFFICIENT 36 MONTH WARRANTY TO REPLACE IT, BUT ONLY IF IT BLEW DURING THIS TIME. IF IT DIDN'T LEAK WITHIN THAT TIME, YOU'RE SCREWED. LEXUS MESSED UP ITS VIN TRACKING SYSTEM, SO PEOPLE WERE NOT MADE AWARE OF THIS WARRANTY. FOR THOSE WHO WERE, THE ISSUE WAS DOWNPLAYED AS SIMPLY AN 'OIL SEEP' INSTEAD OF AN OIL LINE EXPLOSION WHICH DESTROYS THE ENGINE. CUSTOMERS WERE NOT TOLD AT THE DEALERSHIP. WE SHOULD HAVE BEEN ALERTED TO THE DEFECT SO WE COULD FIX IT PROACTIVELY AND SPARE US THE DEATH OF A CAR WITH ONLY 90K MILES. GOOGLE THIS PROBLEM TO SEE THE THOUSANDS OF POSTS/COMPLAINTS ON TOYOTA/LEXUS WEBSITES. THERE NEEDS TO BE A MANDATORY RECALL AND/OR REIMBURSEMENT FOR THOSE WHOSE ENGINES WERE DESTROYED BY LEXUS' KNOWN DEFECT. PLEASE TAKE ACTION! PLEASE.

THERE WAS NO INDICATION OF A EXPECTED TOTAL BRAKE FAILURE WHILE DRIVING THE VEHICLE. BUT WHEN IT DID OCCUR, WE DID HAVE A CEL COME ONE AND LUCKILY, WIFE WAS IN A PARKING LOT AND DRIVING SLOWLY. THIS HAD BEEN MY WIFE/DAUGHTER'S MAIN MEANS OF MOVING AROUND. HAD THEY BEEN ON THE HIGHWAY, IT WOULD HAVE RESULTED IN INJURIES WITH THE UNKNOWN SIGNS THAT THE BRAKES WOULD FAIL COMPLETELY. HAD TO HAVE THE DEALER ADDRESS AND REPAIR THE ISSUE. SEEMS THAT THIS IS AN ISSUE NOTED ON SEVERAL WEBSITES WITH THIS MODEL AND THE TOYOTA EQUIVALENT LAND CRUISER. LOTS OF PEOPLE CONTINUE TO DRIVE THIS POPULAR VEHICLE, AND IF IT IS NOT ADDRESSED, WILL RESULT IN SOME INJURIES. TOYOTA NEEDS TO ADDRESS THIS PROBLEM TO PREVENT FURTHER OCCURRENCES.

TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE REVERSING, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THREE TREES. THE STEERING WHEEL BECAME UNCONTROLLABLE/INOPERABLE AND THE BRAKE PEDAL WAS APPLIED, BUT TRAVELED TO THE FLOORBOARD. THE CONTACT TURNED OFF THE IGNITION TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE POLICE DEPARTMENT ARRIVED, BUT A REPORT WAS FILED 3 DAYS LATER. THE AIR BAGS DID NOT DEPLOY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER INSPECTED THE VEHICLE AND STATED COMPONENTS WERE WORKING PROPERLY AND CONSUMER MADE NO ATTEMPT TO STOP OR STEER. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE FAILURE MILEAGE WAS 103,000. VEHICLE ALSO CRASHED INTO 1 CAR.*PM CONSUMER'S INSURANCE COMPANY STATED CAR WAS TOTALED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

LEXUS DIAGNOSED THE FRONT BRAKE ACTUATOR IS FAILING. APPARENTLY THIS WAS A KNOWN ISSUE AND THERE WAS A CUSTOMER SUPPORT PROGRAM THAT EXTENDED THE WARRANTY ON THIS PART TO DECEMBER 31, 2017 OR 150,000 MILES. THIS ISSUE APPEARED AT ABOUT 100,000 MILES ON MY VEHICLE, BUT BEYOND THE EXPIRATION DATE OF THE CUSTOMER SUPPORT PROGRAM AND LEXUS HAS REFUSED TO REPAIR IT AT NO COST OR CONSIDER AN EXTENSION. I CONSIDER THIS ISSUE A SAFETY RISK AS IT CONCERNS THE BRAKING SYSTEM. GIVEN THAT LEXUS PREVIOUSLY ACKNOWLEDGED THE ISSUE ON THESE VEHICLES AND THERE IS A SAFETY CONCERN, I BELIEVE A RECALL CAMPAIGN SHOULD BE FORMALLY ANNOUNCED.