LEXUS Complaints

WHILE DRIVING ON THE FREEWAY AT 72.5 MPH THE BRAKES LOCKED UP WITHOUT WARNING CAUSING THE VEHICLE TO SKID 60 TO 70 FEET, CRASH INTO A CONCRETE CENTER DIVIDER AND AIRBAGS WERE NOT DEPLOYED. MODERATE INJURIES. LEXUS DID AN INSPECTION 32 DAYS LATER AND THEY HAVE NO EXPLANATION. THE ACCIDENT OCCURRED APPROXIMATELY TWO MONTHS AGO ON AUGUST 9 , 2019. VEHICLE STILL SITS AT THE DEALERSHIP WHILE I MAKE PAYMENTS, PAY FOR A RENTAL CAR, AND ENSURE THE VEHICLE. LEXUS HAS NOT GIVEN ME ANY WRITTEN EXPLANATION AS PROMISED.

I HAVE HAD MY LEXUS SINCE 2007 I HAVE MANY TIMES RECIEVED LETTERS FOR MY RECALL ON THE AIR BAGS RECALL ID RTPW-48Q I CALLED AND SPOKE WITH LEXUS WHO THEN SET UP AN ACCOUNT WITH ME AND THEN FOUND ME A LOCATION TO HAVE THE RECALL FIXED THIS WAS AROUND OCTOBER OF 2018 SINCE THEN I HAVE HAD SOME TROUBLING FINDINGS THAT I BELIEVE MY HUSBAND AT THE TIME HAS POSSIBLY DONE THINGS TO MY CAR THAT COULD POTENTIALLY HARM OR KILL NOT ONLY ME BUT MY 6 YEAR OLD I DO NO MY DASH HAS BEEN REMOVED AND REPLACED AND SINCE IV SEEN MY HUSBAND IN HIS MECHANIC SHOP PULL DASHES OFF I NO HE IS EXPERIENCED I WAS ALSO UNEXPECTEDLY HIS ON MY DRIVER'S SIDE ABOUT 9 MONTHS AGO AND THE CAR SPED OFF AND I WAS TOLD TO NOT CALL THE POLICE BUT A STATE RD WORKER WITNESSED IT WHAT I NEED IS FOR SOMEONE TO HELP ME I KNOW THESE THINGS ARE NOT MANUFACTURED PROBLEMS BESIDES THE AIRBAG PLEASE CAN YOU HELP ME IF RECENTLY FOUND THAT MY BRAKES SEEM TO BE NOT STOPPING AS WELL AND IT SOUND LIKE THERE BAD HOWEVER MY BRAKES WERE DONE ABOUT A YEAR AGO BY MY HUSBAND AND THIS HAPPENED OVER NIGHT PLEASE I NEED A HONEST PERSON TO LOOK AT MY LEXUS AND SEE IF ALTERATIONS HAVE BEEN MADE AND VERIFY MY RECALL MY RECALL ON LEXUS WEBSITE SAYS MY VIN IS NOT CORRECT FOR THE RECALL

VVT-I RUBBER OIL LINE RUPTURED LEAKING ALL 6 QUARTS OF OIL OUT OF ENGINE, CAUSING CATASTROPHIC ENGINE DAMAGE WHILE DRIVING IN 2008 LEXUS RX350 TOYOTA SHOULD HAVE NEVER PUT A RUBBER HOSE ON AN OIL LINE WITH 80PSI AND THEY SHOULD HAVE ISSUED A RECALL. THE LEXUS DEALER HAS NEVER ADVISED ME OF POTENTIAL PROBLEM. THEY SHOULD HAVE TO REPAIR MY ENGINE. FURIOUS AT TOYOTA FOR CUTTING COSTS!

TL* THE CONTACT'S FATHER OWNS A 2019 LEXUS LS500. WHILE REVERSING AT LOW SPEEDS, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED TWICE WHILE REVERSING. AS A RESULT, THE VEHICLE CRASHED INTO A TELEPHONE UTILITY BOX. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP TO HAVE THE REAR BUMPER REPAIRED. LEXUS OF THOUSAND OAKS (3755 AUTO MALL DR, THOUSAND OAKS, CA 91362, (805) 267-3400) REFERRED THE CONTACT TO THE REPAIR SHOP. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.

HYDRAULIC HOOD SUPPORTS FAILED CAUSING HOOD TO FALL SUDDENLY ALMOST STRIKING CHILD. NO OTHER SUPPORTS AVAILABLE UNDER HOOD TO PREVENT HARM OR INJURY. SIMILAR REPAIR WAS PROVIDED FOR TRUNK ON 2004 TOYOTA SIENNA BY MANUFACTURE DUE TO SAFETY CONCERN. THIS IS A FAULTY DESIGN THAT SHOULD NEVER FAIL DUE TO RISK OF SERIOUS HEAD OR NECK INJURY. PLEASE RESPOND BACK.

THIS IS IN REGARDS TO DASHBOARD STICKINESS, CRACKING AND WINDSHIELD GLARE/REFLECTION. ALSO THE DOOR PANELS. THE UNDERSTANDING LEXUS ISSUED WARRANTY ENHANCEMENT NOW THEY INDICATE THE PROGRAM HAS EXPIRED. WE JUT PURCHASED THE VEHICLE FOR OUR 16 YEAR OLD DAUGHTER AND THIS IS MAJOR CONCERNS SINCE IT HAD SAFETY IMPACT IN MY MIND DUE TO THE GLARING AND POSSIBLE IMPACT TO THE AIR BAG DUE TO THE WORKMANSHIP FLAW THAT LEXUS IS ADMITTING TO. I WAS ONLY ALLOWED TO UPLOAD THE PICTURES BELOW. I COULDN'T UPLOAD ADDITIONAL PICTURES.

MY WHOLE DASH AND DOORS ARE STICKY AND PEEL OFF AT THE SLIGHTEST THING. I'VE HAD THE CAR FOR LESS THAN A YEAR AND THE IT'S LITERALLY COMING OFF

WAS ENTERING HIGHWAY AND REACHED SPEEDS OF ABOUT 70MPH WHEN ALL OF A SUDDEN THE SUNROOF EXPLODED AND SHATTERED. I IMMEDIATELY CONTACTED LEXUS AS I KNEW NOTHING COULD POSSIBLY HIT MY CAR AT THOSE SPEEDS AND NOT COME FLYING THROUGH THE ROOF AND DAMAGE THE FRAME AND OTHER MOVING PARTS. THE ONLY THING THAT SAVED ME WAS THAT I HAD THE INTERIOR SLIDE HATCH HALFWAY CLOSED SO GLASS DIDN'T ENTER THE VEHICLE. I IMMEDIATELY SHUT IT AND DROVE TO THE DEALERSHIP. THE AGENT WHO LOOKED AT MY CAR REPORTED THAT THIS TYPE OF INCIDENT HAS HAPPENED IN THE PAST AND IT LOOKED REMOTELY SIMILAR. WE CHECKED FOR A ROCK LIKE STRUCTURE BY SHINING A LIGHT IN THE ROOF AREA AND NOTHING WAS FOUND. I CONTACTED LEXUS EXECUTIVE OFFICE AND WHILE THEY WERE EXTREMELY HELPFUL, THE THEORY THAT SOMETHING HIT MY CAR WAS NOT SUPPORTED BY THE LAW OF PHYSICS OR MOTION. IF SOMETHING HIT THE TOP OF THE VEHICLE WHILE I WAS DRIVING DOWN THE HIGHWAY AT 70MPH THE SPEED OF IMPACT FROM THE OBJECT WOULD BE DOUBLED EVEN TRIPLED AND DEFINITELY INSIDE MY CAR OR ON TOP OF MY HEAD. THE TRAJECTORY PATH FROM THIS OBJECT HAD TO BE SPOT ON AND COME FROM EXTREME HEIGHTS AND DISTANCE TO LAND ON TOP OF THE CAR. THERE WOULD HAVE BEEN MUCH MORE VEHICULAR DAMAGE AND I COULD HAVE BEEN SERIOUSLY HURT IF THAT WERE THE CASE AS THE HOLE IS MORE ON THE PASSENGER SIDE. ALL IN ALL NO ONE WAS HURT AND THANKFULLY MY SUNROOF WILL BE REPLACED. I FEEL AS THIS HAS HAPPENED ON MORE THAN SEVERAL OCCASIONS AS TO WHY I WAS TAKEN CARE OF SO QUICKLY. I JUST LEARNED THAT THERE IS A CLASS ACTION LAWSUIT IN ANOTHER STATE ABOUT THE RX SUNROOF EXPLODING.

TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE ENTIRE DASHBOARD WAS CRACKING FROM THE DRIVER'S SIDE TO THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO LEXUS OF WICHITA (1555 N GREENWICH RD, WICHITA, KS 67206, (316) 779-2606) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS COSMETIC; THEREFORE, IT WOULD NOT BE REPAIRED FOR FREE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2007 LEXUS LS 460. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY AND CREATED A GLARE THAT OBSTRUCTED THE DRIVER'S VIEW OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED TOM WOOD LEXUS (4610 E 96TH ST, INDIANAPOLIS, IN 46240, (317) 580-6888) WHERE IT WAS DIAGNOSED THAT THE DASH COVER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 80,000.