LEXUS Complaints

I HAVE BEEN HAVING A LOUD BARKING SOUND NEAR THE DRIVER SIDE LOWER SIDE NEAR OR BEHIND THE FIREWALL. THIS OCCURS REGULARLY WHEN BRAKING AND EVEN OCCURS WHEN I DEPRESS THE BRAKE SO I CAN TURN THE CAR ON. IT MOSTLY HAPPENS WHEN NEARING A COMPLETE STOP AND PRESSING THE BRAKES MODERATELY. THE PEDAL WILL EVEN VIBRATE LIKE A CELL PHONE WITH NOISE. THERE APPEARS SLIGHTLY REDUCED BRAKING RESPONSE AS THIS HAPPENS ALTHOUGH NOT MUCH. IT SOUNDS LIKE OLD PIPES WITH FLUID MOVING THROUGH IT BUT SHARPER. VERY DISAPPOINTING FOR LEXUS.

MY 2009 LEXUS RX350 HAS 84000 MILES ON IT AND I HAVE JUST FOUND OUT THAT THE RACK AND PINION IS LEAKING OIL. THE CAR HAS BEEN WELL TAKEN CARE OF AND CAREFULLY DRIVEN SINCE IT WAS BOUGHT BRAND NEW SO IT IS A SURPRISE. AFTER SEARCHING ONLINE, IT TURNS OUT IT IS A VERY COMMON PROBLEM AND A SAFETY ISSUE. A LOT OF PEOPLE HAVE VOICED THEIR CONCERN WHILE LEXUS HAS NOT RECALLED THIS 2009 MODEL AS THEY HAVE DONE FOR 2008.

TL* THE CONTACT OWNS A 2013 LEXUS LX570. WHEN THE IGNITION WAS STARTED, THE AIR BAG MALFUNCTION WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 18V887000 (AIR BAGS, SEAT BELTS) IN AUGUST OF 2019, BUT THE FAILURE RECURRED. THE CONTACT ALSO HAD THE FRONT DRIVER'S SIDE AIR BAG REPLACED. THE VEHICLE WAS TAKEN TO LEXUS OF MARIN (LOCATED AT 513 FRANCISCO BLVD E, SAN RAFAEL, CA 94901, (415) 326-7419) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 66,000.

TL* THE CONTACT OWNS A 2019 LEXUS ES. WHILE PULLING INTO A PARKING SPOT, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL AND IT TRAVELED TO THE FLOORBOARD. THE VEHICLE CRASHED INTO THE SIDE OF A BUILDING. THE VEHICLE CONTINUED TO COAST FORWARD DESPITE PUMPING THE BRAKE PEDAL. THE CONTACT PLACED THE VEHICLE IN REVERSE TO MOVE THE VEHICLE FROM THE SIDE OF THE BUILDING. AFTERWARDS, THE CONTACT QUICKLY SHIFTED THE GEAR INTO PARK AND TURNED OFF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECEIVED BRUISES ON TO THE CHEST. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE IT WAS DIAGNOSED THAT THE PARKING BRAKE ASSIST FAILED AND NEEDED TO BE REPLACED. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 19V544000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER:[XXX]. THE DEALER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 3,636. *PM CONSUMER STATED SHE SAW WARNING LIGHTS FOR BRAKING SYSTEM THE NIGHT OF THE CRASH. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT OWNS A 2007 LEXUS IS 250. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STOPPED, THE POWER STEERING SUDDENLY SEIZED. THE CONTACT STATED THAT THE FAILURE OCCURRED OFTEN. SOMETIMES, THE POWER STEERING WOULD RESUME NORMAL OPERATION WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED. ON OTHER OCCASIONS, THE VEHICLE HAD TO BE TOWED HOME. WHEN IT WAS TOWED, IT TOOK APPROXIMATELY 24 HOURS BEFORE THE POWER STEERING WOULD RETURN TO NORMAL. THE CONTACT CALLED OURISMAN LEXUS OF ROCKVILLE (LOCATED AT 15501 FREDERICK RD, ROCKVILLE, MD 20855, 855-821-1390) WHERE IT WAS DIAGNOSED THAT THE ECU AND THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS BECAUSE THERE WERE NOT ENOUGH COMPLAINTS REGARDING THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBERS: 1802260181 AND 1812061696. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 230,000.

I HAVE LEXUS ES350. ITS EXPENSIVE LUXURY CAR. BUT ITS DASHBOARD IS MELTING ON THE TOP NOW. VERY UNCOMMON BEHAVIOR OF THIS KIND OF CAR. THIS WOULDN'T HAPPENED EVEN IF IN CHEAP CAR. I WENT TO DEALERSHIP AND THEY CONFIRM THAT IT IS MELTING. IT'S A DASHBOARD, ONE OF THE MAIN PART OF THE CAR. ISSUE IS IN THE SUN, MELTED PART IS REFLECTING ON THE WINDSHIELD AND ITS VERY BRIGHT. IT BECOMES SAFETY ISSUE TO DRIVE THIS CAR IN THE SUN. IT GIVES HEADACHE AND NOT PROPER VISIBILITY TO DRIVE. DEALERSHIP REFUSED TO FIX THIS ISSUE AS THIS CAR IS MORE THAN 10 YEARS OLD. THIS KIND OF ISSUE SHOULD NOT HAPPENED IN THE CAR LIKE LEXUS. PLEASE SEE ATTACHED PICTURES, IT GIVES SOME IDEA LIKE HOW IT LOOKS LIKE IN WINDSHIELD WHILE DRIVING. PICTURE DO NOT COVER ALL REFLECTIONS THOUGH.

TOOK MY 2003 GX470 TO DEALERSHIP FOR OIL CHANGE AND TIRE ROTATION. IT HAS 128,000 MILES ON IT. THEY ADVISED AFTER REVIEWING FRAME STRUCTURE THAT THE VEHICLE CAN NO LONGER BE PUT ON A LIFT BECAUSE THE FRAME IS CRUMBLING AND ALSO ADVISED VEHICLE IS NOT SAFE TO BE DRIVEN. TOOK IT TO ANOTHER DEALERSHIP AND A FRAME SHOP FOR THEIR OPINION. THEY WERE AMAZED HOW THE BODY DIDN'T HAVE ANY RUST YET THE FRAME WAS TOTALLY FALLING APART. FRAME SHOP ALSO AGREED ONLY WAY TO MAKE IT SAFE WAS TOTAL FRAME REPLACEMENT. FOLLOWING UP WITH LEXUS DEALER ON FILING A CLAIM WITH LEXUS.

ON SAT., SEPT. 14, 2019 ABOUT 7:35AM WHILE MY DAUGHTER WAS DRIVING MY 2015 LEXUS LS460 THE BRAKES CAME ON AND JERK HER FORWARD & BACKWARD, THE SEATBELT ALMOST STRANGLED HER. ALSO BRAKE LIGHT FLASHED ORANGE & BEEPING. SHE WENT TO URGENT CARE TO BEEN EVALUATED.TOOK THE CAR TO CHANTILLY VA LEXUS SERVICE FOUND NOTHING WRONG WITH THE CAR. ON WED., SEPT. 18, 2019 ABOUT 3:15PM THE ORANGE BRAKE LIGHT & BEEPING CAME ON AGAIN THIS TIME I WAS IN THE CAR WITH MY DAUGHTER. ON THUR., SEPT. 19, 2019 TOOK THE CAR TO ALEXANDRIA VA LEXUS SERVICE & THEY KEPT THE CAR FOR 2 DAYS FOUND NOTHING WRONG WITH THE CAR. TUES., SEPT. 24, 2019 THE ORANGE BRAKE LIGHT & BEEPING CAME ON AGAIN, AND I WAS IN THE CAR WITH MY DAUGHTER.

2004 LEXUS GX 470. HAS FRAME ROT DUE TO THE CONDINSATION HOSE RELEASED ON TOP OF THE PASSANGER SIDE FRAME. IT RUNS DOWN THE PASSANGER SIDE FRAME AND PUT HOLES IN IT DUE TO INPROPER PLACEMENT. NOW THE PASSANGER SIDE DOOR IS SLIGHLY OUT OF ALIGNMENT WHEN CLOSED. I HAVE HAD TO WRAPP STEEL AROUND THE FRAME. FROM FRONT DOOR TO FRONT OF BACK WHEEL. CONTACTED LEXUS AT 1800-255-3987 IN PLANO TEXAS FOR CASE NUMBER [XXX]. THEN SAID ONLY A MINOR WARRANTY FOR CORRESION AND IT IS NOT COVERED. ALSO THE PERSON ON THE PHONE REFUSED TO GIVE ME TOYOTA HEADQUARTERS MAILING ADDRESS. THIS RUST IS ON TOP OF THE FRAME AND I BELIEVE WOULD TAKE 10-15 YEARS TO SHOW UP. THERE IS NOW MANY HOLES IN ONLY THE PASSANGER SIDE FRAME. HERE ARE PICTURES PICTURE 6100 SHOWS THE HOSE OVER THE FRAME. IS IT POSSIABLE THE CAR COULD BRAKE WHEN DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

I AM FILING THIS COMPLAINT TODAY WITH LEXUS CORPORATION BECAUSE BOTH MY DEALERSHIP, NEW COUNTRY LEXUS OF LATHAM, AND LEXUS CORPORATION HAVE CHOSEN TO IGNORE THE DANGER THEY HAVE PLACED MYSELF AND MY FAMILY. I HAVE PURCHASED THREE LEXUS' OVER THE YEARS FROM NEW COUNTRY LEXUS AND AM VERY DISAPPOINTED IN THE SERVICE FROM BOTH MY DEALER AND LEXUS CORPORATION. I AM DISAPPOINTED THAT NEW COUNTRY AND LEXUS CORPORATION WOULD PUT ME AND MY FAMILY AT RISK OF INJURY AND/OR DEATH. PARTICULARLY IN LIGHT OF THE FACT THAT I HAVE REACHED OUT TWICE TO MY DEALERSHIP AND THREE TIMES TO LEXUS CORPORATION. THEREFORE, I AM DOCUMENTING MY CONCERNS IN THE EVENT OF A SERIOUS INJURY OR DEATH OCCURRING IN WHICH I WILL HOLD BOTH LEXUS CORPORATION AND NEW COUNTRY LEXUS RESPONSIBLE. ON FEBRUARY 26, 2019 A SAFETY RECALL WAS ANNOUNCED REGARDING CERTAIN RUN-FLAT TIRES WHICH INCLUDED MY NEW VEHICLE, 2018 LS 500. I DID NOT RECEIVE THIS RECALL NOTICE UNTIL FRIDAY MARCH 29, 2019. THE PREVIOUS WEEK, ON MARCH 24TH, I WAS ON MY WAY TO KENNEDY AIRPORT IN NEW YORK CITY AND HAD A BLOW-OUT CROSSING THE GEORGE WASHINGTON BRIDGE. THE SIDE WALL OF MY FRONT DRIVER SIDE TIRE HAD BLOWN OUT (PICTURE ATTACHED). THIS ALMOST CAUSED ME TO VEER INTO TRAFFIC WHICH I FORTUNATELY WAS ABLE TO AVOID. I WAS EVENTUALLY TOWED TO A 24HR TIRE REPAIR STATION WHERE A REPLACEMENT TIRE WAS PUT ON THE VEHICLE. THE TOWING CHARGE AND NEW TIRE COST ME $400 WHICH LEXUS HAS REFUNDED ME A CHECK FOR $400. TO THIS DAY I CONTINUE TO BE TOLD THE TIRES ARE ON BACK ORDER AND I AM STILL DRIVING ON DEFECTIVE TIRES. IT HAS BEEN NEARLY 6 MONTHS.