LEXUS Complaints

MY VEHICLE IS DISPLAYING A HYBRID SYSTEM CHECK MESSAGE, AND THE HYBRID SYSTEM MALFUNCTIONS. THIS IS CAUSING THE VEHICLE TO STALL IN DRIVE WHILE THE VEHICLE IS IN MOTION. THE VEHICLE LOSES ALL CAPABILITIES TO PROPERLY FUNCTION. I WAS ON A CITY STREET WHEN THIS HAPPENED, AND HAD TO COAST THE VEHICLE DOWNHILL IN TRAFFIC TO PULL OVER. MY ENGINE CHECK LIGHT ALSO ILLUMINATED. THIS VEHICLE HAS NOT BEEN DRIVEN REGULARLY, AS I JUST PURCHASED IT FROM A DEALERSHIP THAT HAD BEEN SITTING ON IT FOR SOME TIME. THE CARFAX CHECK OUT FOR THE VEHICLE, SO IT COULD BE A FAULTY ELECTRICAL SYSTEM INVERTER.

DASHBOARD IS MELTING AND STICKY. CAUSING A RIDICULOUS GLARE FROM SUNLIGHT AND HEADLIGHTS. CONTACTED LEXUS DEALERSHIP; THEY STATED THERE IS A RECALL FOR THIS BUT THEY COULDN'T HELP ME I WOULD NEED TO CALL LEXUS THEMSELVES. CALLED LEXUS PROVIDED MY VIN AND OTHER INFORMATION. THEY TOLD ME MY VIN WAS NOT PART OF THE RECALL AND I WOULD BE RESPONSIBLE FOR ALL REPAIRS MYSELF.

PURCHASED CAR A YEAR AGO NOTICED THAT WHEN IT GETS REALLY HOT THE DASH BOARD AND THE DOOR PANELS COMES OFF IF SCRAPED WITH FINGER NAILS AND THE DASH IS VERY STICKY.

ON JUNE 11, 2019 I WAS DRIVING ON REGULAR SPEED LIMIT OF ROAD 55MPH AND SUDDENLY DEER AND FOX CAME, SO I TRY TO AVOID THEM AND HIT THE BRAKE AND ABS BRAKE DIDN'T WORK HIT THE FOX AND CAR STABILITY CONTROL DIDN'T WORK AND CAR FLIP 5TIMES AND HIT THE DEER AS WELL, BUT NONE OF MY CAR AIRBAGS DEPLOYED AFTER FLIPPING AND HITTING.

CAR HAS LESS THAN 5K MILES. ON 5 INSTANCES, I OPENED THE POWER LIFTGATE BY DEPRESSING THE BUTTON ON THE LIFTGATE. AS I LOADED/UNLOADED ITEMS FROM THE CAR, THE LIFTGATE CLOSED DOWN ON ME WITH NO BEEPING OR SENSING THAT BODIES WERE PRESENT. ONE INSTANCE HAPPENED WHERE THE LIFTGATE PRESSED ON THE BACK OF MY DAUGHTER'S HEAD PUSHING HER DOWN TO THE BASE OF THE CARGO AREA. ALL 5 INSTANCES OCCURRED ON FLAT SURFACES WITH THE VEHICLE OFF AND IN VERY HOT TEMPERATURES. MY LOCAL LEXUS SERVICE DEPT WAS ABLE TO RECREATE THIS BY LEAVING MY CAR OUT IN 90 DEGREE WEATHER. THEY INFORMED ME MINE WAS THE 2ND LEXUS TO REPORT THIS SAFETY ISSUE. THEY WILL BE REPLACING THE MOTOR AND ANOTHER COMPONENT OF THE POWER LIFTGATE. OBVIOUSLY, THIS CAN CAUSE SERIOUS PROBLEMS FOR PEOPLE NOT STRONG ENOUGH TO PUSH THE GATE BACK UP DESPITE IT PUSHING DOWN TO CLOSE.

SURFACE OF DASHBOARD PLASTIC MATERIAL MELTED IN FRONT OF THE DRIVER SEAT AND BECAME SHINY, CAUSING GLARE WHICH IS BLINDING THE DRIVER WHEN DRIVING IN FULL SUNLIGHT. THIS HAPPENED OVER THE COURSE OF LAST YEAR, IN SPITE OF THE CAR BEING KEPT IN THE GARAGE AND NOT EXPOSED TO EXCESSIVE TEMPERATURES. THE DEALER WILL NOT REPLACE THE DASHBOARD. I LEARNED THAT TWO LAWSUITS WERE FILED AGAINST TOYOTA/LEXUS IN 2014 AND 2017 AND MY CAR IS AMONG THOSE TOYOTA/LEXUS ACCEPTED UNDER A "CUSTOMER SUPPORT PROGRAM" (ZE6) TO REPLACE ABOUT 3.5 MILLION DASHBOARDS THAT MELT, BUT SINCE THIS WAS NOT A RECALL I WAS NOT MADE AWARE OF IT. I AM REQUESTING TOYOTA/LEXUS TO REPLACE MY MELTING DASHBOARD FREE OF CHARGE AS THIS IS A CLEAR SAFETY HAZARD - PICTURE ATTACHED.

WHEN I TRY TO START AT THE BEGINNING OF THE DAY, I STEP ON AND BREAK AND PRESS THE IGNITION BUTTON, THE CAR WON'T START AND WOULD GIVE ME A LOW BREAK POWER LIGHT MESSAGE. IT WILL EVENTUALLY START AFTER ABOUT 5 OR 6 TRIES. I ONLY HAD THE CAR SINCE NOVEMBER 2018 AND IT ALREADY HAPPENED TO ME LIKE 8 TIMES.

AFTER HAVING THE FUEL PRESSURE SENSOR GASKET CHANGED FOR THE RECALL, I HAVE HAD A STRONG FUEL SMELL IN THE CABIN. TAKEN TO THE DEALER, SPENT NINE WEEKS LOOKING FOR THE LEAK. THEY SAID THEY COULDN'T FIND IT, BUT WANTED ME TO PAY $840 FOR GASKET KIT, BUT WOULD NOT GUARANTEE THAT IT WOULD FIX IT, NEXT STEP WOULD BE TO PULL THE ENGINE AT MY EXPENSE...? FIRE HAZARD !

TAKAT RECALL: HAD CAR ACCIDENT . HIT BY ANOTHER CAR WHILE TURNING; RAN OVER STREET SIGN AND HIT IRON FENCE INFRONT OF APARTMENT BUILDING. AIR BAGS DID NOT INFLATE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

SIR/MADAM, I AM TRYING TO HELP MY FRIENDS (XXXX) AND (XXXXX), LONG TIME RESIDENTS OF HUNTINGTON BEACH AND A VERY SWEET COUPLE. PEGGY WAS DRIVING HER HUSBAND TO A DOCTOR'S APPOINTMENT AND DUE TO A FAULT IN THE ENGINE (THERE IS A RECALL AND THEY WERE NOT INFORMED), THE ENGINE CAUGHT ON FIRE. IF IT HADN'T BEEN FOR THE DRIVER BEHIND THEM WHO RAN TO THEM AND GOT THEM QUICKLY OUT OF THE CAR AND WALKED THEM TO SAFETY, THE OUTCOME WOULD HAVE BEEN VERY BLEAK. THEY ARE AN ELDERLY COUPLE AND THE HUSBAND, (XXXXX), HAS GREAT DIFFICULTY WALKING AND THE CAR BURNED VERY QUICKLY. THEY, THANK GOD, MADE IT TO SAFETY IN TIME ONLY TO WATCH THEIR CAR BURN. THEY INFORMED TOYOTA AND SINCE THEY ARE ON FIXED INCOME ASKED TOYOTA FOR HELP WITH THE PURCHASE OF ANOTHER USED RELIABLE CAR (THE LEXUS THEY WERE DRIVING WAS 15 YEARS OLD BUT IN GOOD CONDITION AND MORE THAN ENOUGH CAR FOR THEIR TRIPS TO LOCAL STORES OR DOCTOR APPOINTMENTS. SURPRISINGLY, TOYOTA ONLY RESPONDED WITH ONE LETTER FROM CUSTOMER SERVICE. (XXXX)'S FOLLOW UP CALLS AND LETTERS TO CUSTOMER SERVICE, ECO MARK TEMPLIN WERE NEVER ACKNOWLEDGED OR ANSWERED. PLEASE HELP THIS COUPLE BELIEVE IN HUMANITY AGAIN. TOYOTA IS A REPUTABLE COMPANY AND TO HAVE SOMETHING LIKE THIS HAPPEN WITHOUT SO MUCH AS A PHONE CALL FROM THE COMPANY IS SURPRISING TO ALL THAT KNOW OF THIS CASE. I AM ATTACHING ALL THE EVIDENCE: PICTURES, COPIES OF LETTERS FOR YOUR REFERENCE. PLEASE PROVIDE CASE NUMBER. THANK YOU SO MUCH FOR YOUR HELP. (XXXXX) FOR (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)