LEXUS Complaints

I WAS INFORM BY OTHER LEXUS THAT THERE ARE RECALL FOR 2006-2013 LEXUS ON SERVERAL PARTS. I MADE A CALL TO LEXUS DEALERSHIP OF SACRAMENTO AND SPOKE TO REPRESENTATIVE SHE HAD ALSO CONFIRM THE RECAL ON MY CAR AND BOOKED ME AN APPOINTMENT SEVERAL DAYS LATER. I WENT TO MY APPOINTMENT AND WAS DENIED MY SERVICES, THEY TOLD ME IT HAD EXPIRED AND THAT I HAD TO PAY FOR ALL MY REPAIRS. I WAS NEVER NOTIFIED ABOUT ANY RECALLS. I FEEL LIKE I WAS RIP OFF FOR BEING 17YEARS OLD KID. I FELT CHEATED.

IN JANUARY OF 2019 I HAS AN ISSUE WITH A FUEL SENSOR AND PAID LEXUS DEALERSHIP 1800.00 TO HAVE IT REPLACED. I AM NOW HAVING THE SAME ISSUE AND HAVE DISCOVERED THERE A RECALL ON THIS CAR FOR THE SAME THING. I FEEL LIKE I SHOULD BE REFUNDED MY MONEY.

DOORS OPEN BY ITSELF DURING DRIVING. THIS ALREADY HAPPENS TO MY LEXUS NX 200T 2017 MODEL TWICE THIS YEAR. THE FIRST TIME HAPPENED ON THE FREEWAY INTERCHANGE. I WAS GETTING TO A LEFT TURN FREEWAY INTERCHANGE, THE REAR RIGHT DOOR AT MY KID'S CAR SEAT SIDE OPENED BY ITSELF. MY DAUGHTER WAS SO SCARED AND MY WIFE HELD THE DOOR BY HAND UNTIL WE LEFT THE FREEWAY AND PARKED. THE SECOND TIME HAPPENED WHEN I MADE A RIGHT TURN TO A PARKING STRUCTURE FROM THE LOCAL STREET, THE LEFT DOOR AT THE DRIVER SIDE WAS SWING-OUT OPEN BY ITSELF. I WAS LUCKY THERE WAS NO CAR DRIVING NEXT TO ME. THIS CAR WILL MAKE A WARNING ALARM IF ANY OF THE DOORS ARE NOT CLOSED PROPERLY BEFORE IT MOVES. BOTH TWO TIMES THERE WASN'T A WARNING ALARM UNTIL THE DOOR OPENED BY ITSELF AFTER 25-40 MINS' DRIVE. THE MANUFACTURE AND DEALER PLAY BALL I TRIED TO CONTACT THE MANUFACTURER, AND THEY ASKED TO DEAL WITH LOCAL LEXUS DEALER. I WENT TO LEXUS DEALER, THEY CHECKED MY CAR BY SIMPLY PUSHING THE DOORS AND TOLD ME NOTHING HAPPENS, THE DOORS ARE GOOD. THEY TOLD ME THEY WILL REPORT THE ISSUE TO MANUFACTURE TO SEE WHAT THEY CAN DO. I KEPT CALLING THE SERVICE DIRECTOR FROM LEXUS DEALER TO FOLLOW UP WITH MY CASE DURING A COUPLE OF DAYS AFTER I BACKED FROM THE DEALER. IT WAS SUPER HARD TO CATCH HIM ON THE PHONE, AND THE LAST TIME I WAS TALKED THEY CAN'T DO ANYTHING AND I HAVE TO LIVE WITH IT! I CAN'T BELIEVE THEY ASKED ME TO LIVE WITH A LIFE-THREATENING ISSUE WITHOUT DOING ANYTHING FOR ME.

TODAY WHILE DRIVING DOWN A RESIDENTIAL STREET AT 30MPH, MY SUNROOF EXPLODED. UPON STOPPING AT A RED LIGHT, I OPENED MY SUNROOF VISOR A LITTLE, AND I OBSERVED MY SUNROOF WAS SHATTERED. IT WAS A LOUD POP, IN COMPARISON TO THE SOUND OF A SHOTGUN.

MY SUNROOF EXPLODED WHILE I WAS DRIVING DOWN A RESIDENTIAL STREET. I WAS DRIVING AT A SPEED OF 30MPH. I WAS THE ONLY CAR ON THE STREET WHEN I HEARD A LOUD POP; IT SOUNDED LIKE A SHOTGUN. AFTERWARDS, I HEARD A CACKLING SOUND COMING FROM THE TOP OF MY CAR. AS A MADE A COMPLETE STOP AT A RED LIGHT, I MOVED MY VISOR TO MY SUNROOF BACK AND ALL I SAW WAS SHATTERED GLASS. I IMMEDIATELY CLOSED THE VISOR TO MY SUNROOF. IT WAS THE MOST FRIGHTENING EXPERIENCE OF MY LIFE. MY SUNROOF EXPLODED AND NOW IT'S SHATTERED TO PIECES. I MADE IT HOME, BUT I CANNOT DRIVE MY CAR.

ALL FOUR INTERIOR DOOR TRIM PANELS, CENTER CONSOLE, AND DASH ON MY 2008 LEXUS LS460 ARE MELTING, CRACKING AND ADMITTING A FOUL ODOR CAUSING NAUSEA. TOYOTA ISSUED A WARRANTY ENHANCEMENT BULLETIN COVERED BY THE CUSTOMER SUPPORT PROGRAM ZE6 BUT ONLY INCLUDED THE 2007 LS460. HAVING DONE RESEARCH, OTHER OWNERS WITH THE SAME 2008 LS460 MODEL THROUGH THE 2014 LS460 MODELS ARE HAVING THE SAME ISSUE. TOYOTA IS REFUSING TO COVER THE REPAIRS AS "NOT ENOUGH COMPLAINTS HAVE BEEN FILED". MY VEHICLES IN USE DATE WAS SEPTEMBER 23, 2008. I WAS TOLD IN EARLY JUNE 2018 BY A LOCAL DEALERSHIP SERVICE EMPLOYEE MY CAR WOULD HAVE THE TRIM PANELS, CENTER CONSOLE AND DASH REPLACED BUT WHEN I CALLED LEXUS CARE I WAS TOLD IT WAS NOT INCLUDED AND WOULD NOT BE COVERED AS "NOT ENOUGH CLAIMS HAVE BEEN FILED FOR MY YEAR MODEL". SEEING AS HOW TOYOTA REPLACED THEM ON THE 2007 MODELS, THEY SHOULD BE REQUIRED TO ISSUE A RECALL FOR THE REMAINING YEAR MODELS THAT ARE HAVING THE SAME ISSUES.

WHEN STEERING WHEEL IS TURNED TO THE RIGHT WHILE DRIVING. A METAL SCRAPING NOISE OCCURS. THIS HAS BEEN FIXED SEVERAL TIMES BUT KEEPS OCCURING MORE OFTEN. THIS ONLY HAPPENS WHEN CAR IS IN MOTION. AND I BELIEVE IT HAS SOMETHING TO DO WITH THE PLACEMENT OF THE BRAKE SHIELD. AS IF SOMETHING IS PRESSING ON IT.

PURCHASED FROM MY MOTHER IN 2013 AT 115K AFTER SHE HAD PURCHASED NEW FROM DEALERSHIP. BABIED, DEALER SERVICED, MY TRANSMISSION GAVE OUT AT 130K AT A COST OF $3800!!! THEN IN LESS THAN A YEAR IT WENT AGAIN, AND IT WAS UNDER AAMCO WARRANTY. THEN TRANSMISSION WENT AGAIN IN 2018, AND JUST OUT OF WARRANTY. WHY IS THERE NOT A CLASS ACTION LAWSUIT!!!!!! CAR DIED 3 SEPARATE TIMES WITHOUT WARNING IN VERY DANGEROUS SITUATIONS. $3800 WAS MY ENTIRE SAVINGS, AND NOW MY LEXUS WAS THE ONLY THING I HAD OF VALUE, AND IT IS WORTH $250 AS A JUNKER!

TL* THE CONTACT OWNED A 2009 LEXUS RX350. THE CONTACT WAS ALERTED BY A NEIGHBOR THAT THE REAR PASSENGAR SIDE TAILGATE GLASS WAS BROKEN. THE CONTACT OPENED THE DOOR AND THE VEHICLE WAS WET INSIDE, INCLUDING CONTENTS INSIDE THE VEHICLE. A POLICE REPORT WAS ATTACHED TO THE DOOR OF THE VEHICLE, INDICATING THERE WAS A FIRE THAT WAS PUT OUT BY THE FIRE DEPARTMENT. THERE WERE NO OCCUPANTS AT THE TIME OF THE FAILURE. THAT WAS ALL THE CONTACT KNEW AT THE TIME AND THE INSURANCE COMPANY COUNTED THE VEHICLE AS A TOTAL LOSS SINCE THERE WAS FIRE AND WATER DAMAGE. THE MANUFACTURER WAS NOT CONTACTED. THE DEALER (LAND ROVER SCHAUMBURG 920 W GOLF RD, SCHAUMBURG, IL 60194 (847) 252-7800) APOLOGIZED AND OFFERED TO SELL THE CONTACT ANOTHER VEHICLE. THE FAILURE MILEAGE WAS 98,000.

DROVE 2007 RX350 APPROXIMATELY 15 MINUTES AND RETURNED TO RESIDENCE. 3 MINUTES LATER, WALKED OUTSIDE AND CAR WAS SMOKING FROM ENGINE AREA. WITHIN A MATTER OF 60-90 SECONDS THE CAR WAS COMPLETELY ENGULFED IN FLAMES AND FIRE DEPARTMENT IMMEDIATELY CALLED. FD ARRIVED 21 MINUTES LATER AND CAR WAS STILL FULLY IN FLAMES. ONCE FD EXTINGUISHED FLAMES, CAR WAS A TOTAL LOSS.