LEXUS Complaints

WE TOOK IT TO A DEALERSHIP SERVICE CENTER TO HAVE BRAKES AND ROTORS REPLACED. IT WAS REPORTED TO US BY THE SHOP THAT WHEN THEY RAISED THE TRUCK, IT MADE NOISES AND THEY FELT IT WAS UNSAFE TO CONTINUE. THEY REPORTED TO US THAT THE FRAME WAS RUSTED OR ROTTED, ESPECIALLY NEAR THE RIGHT REAREND, AND THAT IT WAS UNSAFE TO DRIVE, THAT THE WHERL OR THE BACK END COULD COLLAPSE. LAST NIGHT, I DID EXTENSIVE RESEARCH ONLINE AND IT APPEARS THIS IS A LONG-STANDING ISSUE WITH TOYOTA FRAMES ON THEIR TRUCKS, WITH MANUFACTURING DEFECTS IN STEEL PRODUCTION AND SUBSEQUENT CHEMICAL TREATMENT ERRORS BEFORE TRUCK ASSEMBLY. EVIDENTLY THERE HAVE BEEN MASSIVE RECALLS OF TACOMA TRUCKS WHICH HAVE THE SAME FRAMES MADE BY A COMPANY IN OHIO CALLED DANA. WE ARE WAITING TO HEAR BACK FROM TOYOTA TODAY WHO ASSIGNED US A CASE MANAGER YESTERDAY WHILE WE WERE AT THE DEALERSHIP REPAIR SHOP. MANY OF THESE TRUCKS NEEDED A FRAME SWAP. THE EXTENT OF THE FRAME RUST AND ROT IS UNBELIEVABLE FOR THE AGE OF THE VEHICLE

THIS IS A WHISTLEBLOWING COMPLAINT AGAINST TOYOTA MOTOR CORPORATION SO PLEASE RE-DIRECT MY COMMUNICATIONS AS APPROPRIATE. AFTER I POINTED OUT TO LEXUS CORPORATE IN WRITING THEIR CAR SEAT INSTALLATION INSTRUCTIONS IN THE OWNERS MANUAL FOR THE LS460 WAS INCORRECT THEY ACKNOWLEDGED IT WAS INCORRECT AND ADVISED ME TO STRAP MY CHILD'S CAR SEAT IN A DIFFERENT WAY. THIS IS ALL DOCUMENTED IN EMAIL. THIS COMMUNICATION TOOK PLACE APPROXIMATELY 5 MONTHS AGO. THEY ARE REQUIRED TO NOTIFY ALL OWNERS OF THE INCORRECT CAR SEAT INSTALLATION INSTRUCTIONS IN THE MANUAL BUT THEY HAVE NOT. I AM A REGISTERED OWNER OF MY LEXUS LS460 SO WOULD HAVE RECEIVED A COMMUNICATION REGARDING THE CORRECT CHILD CAR SEAT INSTALLATION INSTRUCTIONS IF THEY NOTIFIED ANYBODY. I AM CONCERNED FOR THE SAFETY OF THE CHILDREN OF OTHER LEXUS LS460 OWNERS. I ALSO RETAINED TWO MESSAGES ON MY HOME ANSWERING MACHINE THAT CORPORATE LEXUS LEFT ME REGARDING THE CAR SEAT INSTALLATION DISCUSSION AS EVIDENCE OF OUR VERBAL DISCUSSION TO SUPPORT THE EMAILS.

THERE HAS BEEN AN INTERMITTENT AIRBAG WARNING LIGHT ON MY VEHICLE. WHEN TAKEN TO THE DEALER FOR SERVICE, UNFORTUNATELY THE LIGHT WENT OUT, AND NO CODE WAS CAPTURED. IT WAS RETURNED TO THE DEALER RECENTLY, AND A FAULT CODE WAS RECOGNIZED; A POSSIBLE KNEE AIRBAG ISSUE. WHEN TALKING WITH THE SERVICE WRITER, THEIR TECHNICIANS HAD MENTIONED IT WAS MOST LIKELY A SHORT IN A WIRING HARNESS AT A COST OF $3500 TO REPLACE. I WAS TOLD ALL OF THE AIRBAGS MAY BE INOPERATIVE WITH THE WARNING LIGHT ON, BUT THE DEALERSHIP WAS NOT SURE. A NUMBER OF ONLINE LEXUS BLOGS TALK ABOUT SIMILAR CIRCUMSTANCES AND STRUGGLING WHY A FAULTY (DEFECTIVE) WIRING HARNESS THAT DISABLES ALL AIRBAGS IS NOT A SAFETY RECALL. IT SHOULDN'T HAVE TO BE A FATAL CRASH DUE TO INOPERATIVE AIRBAGS TO WARRANT A RECALL.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE THE CONTACT'S SPOUSE WAS PULLING INTO A PARKING SPACE AT 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE ACCELERATED. THE ENGINE REVVED AND THE CONTACT DROVE OVER A SNOW MOUND BEFORE CRASHING INTO A WALL. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO BERGSTROM LEXUS OF APPLETON (3060 N VICTORY LN, APPLETON, WI 54913, (920) 471-1895) WHERE A THIRD PARTY SPECIALIST WAS SENT TO EXAMINE THE VEHICLE. THE FINDINGS WOULD BE REPORTED TO THE CONTACT AT A LATER DATE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE CRASH WAS IN RELATION TO NHTSA CAMPAIGN NUMBER: 12V3005000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 115,000.

PEARL WHITE PAINT IS PEELING OFF LIKE PAPER ON MY 2004 GX 470 WHAT IS GOING ON WITH LEXUS PAINT I HAVE OWNED 3 LEXUS CARS NEVER HAD THIS TO HAPPEN TO THE OTHER CARS NEEDS HELP IN SANFORD NC

BOTH FRONT DOOR LOCK ACTUATORS ARE NOT WORKING. THEY FAILED WITHIN DAYS AT 60,000 MILES. COST TO REPLACE BY DEALER IS PROHIBITIVE. I HAVE FOUND OUT THAT THS IS A COMMON ISSUE BRAND WISE.

MY CAR HAS 73000 MILES AND THE LEXUS TECH. SID THE BREAKING SYSTEM IS FAILING. THE ABS FAILURE LIGHT IS ON

AIR BAG LIGHT CAME ON WHEN IDLE AND WON'T GO OFF. CODE B1787. NEVER IN AN ACCIDENT. UNPLUGGED AND RE-PLUGGED ALL CONNECTIONS; DISCONNECTED BATTERY FOR 15 MINUTES BUT DID NOT RESET LIGHT. DEALER CHECKED AND COULD NOT RESET SYSTEM. NO AIR BAG PROTECTION NOW. FIX REQUIRES NEW SEAT WITH SENSORS EST $4500. CAN'T AFFORD TO FIX.

AS PER LEXUS DEALERSHIP, THE ELECTRICAL WIRES WERE CHEWED BY RODENTS WHILE PARKED IN THE DRIVEWAY. AFTER READING ABOUT THIS ON THE INTERNET, IT APPEARS THAT THIS IS A CONSISTENT PROBLEM WITH LEXUS VEHICLES BECAUSE OF THE USE OF SOY BASED ELECTRICAL WIRES WHICH THE RODENTS ARE ATTRACTED TO. NONE OF MINE OR ANY OTHER VEHICLE IN THE NEIGHBORHOOD HAVE BEEN AFFECTED BY RODENTS, EXCEPT FOR THIS 2019 MODEL AND IT HAPPENED THE VERY FIRST TIME THAT IT WAS NOT USED FOR MORE THAN A COUPLE OF DAYS.

DASH MATERIAL IS DECOMPOSING, CREATING A LARGE SPOT OF GLARE ONTO WINDSHIELD. LEXUS IS WELL AWARE OF THIS FROM THOUSANDS OF COMPLAINTS, AND IN 2011 UPDATED WARRANTY FOR SOME VEHICLES.HOWEVER THEY HAVE TOLD ME THAT VEHICLE IS NOT COVERED AND ARE BEING SUED BUY MANY FOR THIS SAME COMPLAINT. JUST ADDING MY CAR TO LIST I HAVE SEEN THAT YOU ALREADY HAVE. THIS MAKES IT UNSAFE TO DRIVE INTHE SUNLIGHT!!