LEXUS Complaints

TL* THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V432000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENDALL LEXUS OF EUGENE (380 GOODPASTURE ISLAND RD, EUGENE, OR 97401, (855) 981-5525) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. WHILE DRIVING THE VEHICLE THE LIGHTS WILL JUST GO OFF OR FLICKER. THIS CAN SOMETIMES BE CORRECTED BY TURNING THE LIGHTS OFF THEN BACK ON. THIS CAN HAPPEN WHILE DRIVING OR IDLELIGHT BULBS HAVE BEEN REPLACE AND THE PROBLEM STILL PERSIST. CHECK VSC LIGHT ON WITH NO PROBLEMS WITH THE ENGINE. COKE'S ON AND OFF FOR YEARS

I WAS DRIVING LAST MONTH (APPROX 1,07000 MILES) AND ALL OF A SUDDEN MY DASHBOARD DISPLAY HAD LIGHTS AND FLASHING MESSAGES THAT SAID THERE WAS AN ABS BRAKE MALFUNCTION. I DROVE IT THE LOCAL TOYOTA DEALER (ROYAL PALM BEACH, FLORIDA) AND THEY GOT THE ERROR CODE C 1391 ABNORMAL LEAK IN ACCUMULATOR PUMP AND THEY WANT THE ABS ACTUATOR REPLACED. MY 100K TOYOTA/LEXUS EXTENDED WARRANTY IS EXPIRED AND I AM LEFT WITH NO OPTIONS. I SENT THE COMPLAINT TO LEXUS AND THEY REPLIED BACK AND ASKED ME TO TAKE IT TO THE LOCAL LEXUS DEALERSHIP FOR THE DIAGNOSIS, AFTER SPENDING $350 FOR DIAGNOSIS IN TOYOTA AND LEXUS, ITS THE SAME ISSUE ABS ACTUATOR FAILED AND IT WILL COST ME $3720 TO FIX IT. ALSO, DURING ABS DIAGNOSTIC TESTING AT LEXUS DEALER @ WEST PALM BEACH, THE CAR FAILED TO START AND WAS IN THE DEALERS LOT FOR 2 DAYS BEFORE THEY FIXED THE ISSUE (REPLACED SOME COMPUTER). LEXUS OFFERED ME $1000 AS PARTIAL PAYMENT TO FIX THE ABS ISSUE, AND AS SOON AS I STARTED TALKING ABOUT FILING A COMPLAINT WITH NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) , THEY RESCINDED THE OFFER AND SENT ME A EMAIL STATING THAT I AM FREE TO REPORT TO NHTSA. I WAS WONDERING HOW MANY LEXUS OWNERS TOOK PARTIAL PAYMENT TO FIX ABS AND NOT REPORT IT? DID LEXUS REPORT ALL THOSE CASES TO NHTSA ? I DOUBT SO! I THINK THIS IS CUSTOMER SAFETY ISSUE AND SHOULD BE INVESTIGATED BY NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) AND A RECALL ISSUED FOR LEXUS ABS. I COULDN'T BELIEVE THAT A WELL ENGINEERED CAR LIKE THE LEXUS WOULD RISK CUSTOMER SAFETY.

AS INSPECTED BY LEXUS DEALERSHIP IN WOODLAND HILLS CA, MY CAR HAS AIRBAG LIGHT ON/OFF INTERMITTENTLY. ERROR CODE B1861 WAS FOUND THAT IS TIED TO KNEE AIRBAG ON THE DRIVER SIDE. THERE IS A PROBLEM WITH THE SQUIB CIRCUIT IN THE INSTRUMENT CLUSTER I BELIEVE. CAR HAS AROUND 99K MILES BUT THIS SAFETY CONCERN IS SERIOUS. THIS AIRBAG IS SOMETHING THAT NEVER GETS USED UNLESS YOU'RE IN AN ACCIDENT. I'VE NEVER BEEN IN ONE. IT IS JUST BAD WORKMANSHIP ON LEXUS TO INSTALL SUCH A WIRING HARNESS AND SQUIB CIRCUIT THAT'LL GO BAD BEFORE 100,000 MILES. AS A CUSTOMER THIS IS NOT SOMETHING THAT IS VISIBLE TO ME NOR SOMETHING I WOULD ATTEMPT TO TOUCH. IT IS HIDDEN BEHIND THE INSTRUMENT CLUSTER AND DASHBOARD. DEALERSHIP QUOTED $3000+ TO FIX SOMETHING THAT WASN'T CAUSED DUE TO CUSTOMER NEGLIGENCE. IT IS JUST BAD WORKMANSHIP FROM LEXUS. THERE IS A GREAT RISK INVOLVED WITH DRIVING LEXUS IS250'S CONSIDERING THIS LIGHT COULD TURN ON ANYTIME AND IF ONE GETS INTO AN ACCIDENT, THEN AIRBAG WOULD NOT DEPLOY RESULTING IN A POSSIBLE CASUALTY OR SERIOUS INJURIES. THIS SHOULD BE A RECALL ON ALL LEXUS AFFECTED BY THIS. CUSTOMER SHOULDN'T BE RESPONSIBLE FOR THESE WORKMANSHIP PROBLEMS.

ON DECEMBER 28 RETURNING FROM A CHRISTMAS HOLIDAY MY WINDSHIELD WAS HIT BY A PEBBLE IN THE RAIN DRIVING ON THE HIGHWAY. IT STARTED AS A SMALL STAR AT THE POINT OF IMPACT BUT THE WINDSHIELD BEGAN TO CRACK ACROSS THE WINDSHIELD. I TOOK IT TO LEXUS MY LEXUS TIRE AND WINDSHIELD INSURANCE DID NOT COVER THE CRACKED WINDSHIELD. I SPENT A $500 DEDUCTIBLE FROM MY CAR INSURANCE AND HAD THE WINDSHIELD REPLACED. I NEVER HAVE SEEN ANYTHING LIKE IT. I HAD A TOYOTA 1996 CAMRY NEW FOR 23 YEARS AND I HAVE NEVER HAD A PEBBLE GROW FROM A STAR SHAPE NICK TO A FULL ON CRACK IN THE WINDSHIELD, THIS IS NOT NORMAL. I DO NOT THINK THIS WINDSHIELD IS SAFE. I TOOK THE CAR TO BE FIXED AND HAD IT REPLACED WITH THE LEXUS OEM WINDSHIELD TO KEEP THE CAR WITH LEXUS STANDARD EARLY JANUARY 2019. I USED A LEXUS VENDOR TO REPLACE THE WINDSHIELD. JANUARY 16, 2019 1.5 WEEKS LATER I WAS DRIVING HOME FROM WORK DOWN THE HIGHWAY IN RAINY WEATHER WITH THE NEWLY INSTALLED WINDSHIELD A PEBBLE HITS IT A STAR SHAPE SHOWS UP. IT DIDN'T CRACK IMMEDIATELY, THIS TIME (THE SECOND TIME) THE WINDSHIELD CRACKED OVER NIGHT. I WAS GOING TO TAKE IT TO LEXUS TO FIX IT UNDER MY INSURANCE PLAN, BUT BY MORNING IT HAD CRACKED OVER NIGHT. NOW, I HAD TO SPEND ANOTHER $500.00 DEDUCTIBLE TO MY INSURANCE COMPANY, WHILE THE FIRST CLAIM WAS STILL BEING PROCESSED. THE 2019 LEXUS NX 300 IS FAULTY I AM VERY CONCERNED. THE WINDSHIELD IS REPLACE BUT I AM DRIVING ON THE DEFENSE EVERYDAY AFRAID THAT MY WINDSHIELD IS GOING TO BE HIT AGAIN. I WOULD REQUEST THAT LEXUS RECALLS THE 2019 LEXUS NX 300 WINDSHIELDS THEY ARE NOT SAFE.

ON DECEMBER 28 RETURNING FROM A CHRISTMAS HOLIDAY MY WINDSHIELD WAS HIT BY A PEBBLE IN THE RAIN DRIVING ON THE HIGHWAY. IT STARTED AS A SMALL STAR AT THE POINT OF IMPACT BUT THE WINDSHIELD BEGAN TO CRACK ACROSS THE WINDSHIELD. I TOOK IT TO LEXUS MY LEXUS TIRE AND WINDSHIELD INSURANCE DID NOT COVER THE CRACKED WINDSHIELD. I SPENT A $500 DEDUCTIBLE FROM MY CAR INSURANCE AND HAD THE WINDSHIELD REPLACED. I NEVER HAVE SEEN ANYTHING LIKE IT. I HAD A TOYOTA 1996 CAMRY NEW FOR 23 YEARS AND I HAVE NEVER HAD A PEBBLE GROW FROM A STAR SHAPE NICK TO A FULL ON CRACK IN THE WINDSHIELD, THIS IS NOT NORMAL. I DO NOT THINK THIS WINDSHIELD IS SAFE. I TOOK THE CAR TO BE FIXED AND HAD IT REPLACED WITH THE LEXUS OEM WINDSHIELD TO KEEP THE CAR WITH LEXUS STANDARD EARLY JANUARY 2019. I USED A LEXUS VENDOR TO REPLACE THE WINDSHIELD. !.5 WEEKS LATER I WAS DRIVING HOME FROM WORK DOWN THE HIGHWAY IN RAINY WEATHER WITH THE NEWLY INSTALLED WINDSHIELD A PEBBLE HITS IT A STAR SHAPE SHOWS UP. IT DIDN'T CRACK IMMEDIATELY, THIS TIME (THE SECOND TIME) THE WINDSHIELD CRACKED OVER NIGHT. I WAS GOING TO TAKE IT TO LEXUS TO FIX IT UNDER MY INSURANCE PLAN, BUT BY MORNING IT HAD CRACKED OVER NIGHT. NOW, I HAD TO SPEND ANOTHER $500.00 DEDUCTIBLE TO MY INSURANCE COMPANY, WHILE THE FIRST CLAIM WAS STILL BEING PROCESSED. THE 2019 LEXUS NX 300 IS FAULTY I AM VERY CONCERNED. THE WINDSHIELD IS REPLACE BUT I AM DRIVING ON THE DEFENSE EVERYDAY AFRAID THAT MY WINDSHIELD IS GOING TO BE HIT AGAIN. I WOULD REQUEST THAT LEXUS RECALLS THE 2019 LEXUS NX 300 WINDSHIELDS THEY ARE NOT SAFE.

FRAME IS ROTTING FROM INSIDE OUT, EXCESSIVE CORROSION ON AN OTHERWISE SPOTLESS VEHICLE. THIS IS A KNOWN ISSUE THAT WAS COMMON TO THE EARLY/MID 2000'S TOYOTA TUNDRA, TACOMA, AND 4RUNNER, THE LATTER OF WHICH SHARES FRAME COMPONENTS. TOYOTA, FOR WHATEVER REASON, COVERED THE TUNDRA AND TACOMA THROUGH RECALLS, BUT SO FAR HAS NOT DONE A RECALL ON THE 4RUNNER OR GX470.

I WORK FOR TOYOTA/LEXUS MANU PLANT IN KY. MY VEHICLE STARTED THROWING A MISFIRE CODE (P0304) AND CHECK ENGINE LIGHT CAME ON. MY CAR WAS DIAGNOSED BY LEXUS DEALER AS HAVING CARBON BUILD UP IN ENGINE (TEMPORARY REPAIR WILL COST $600 TO CLEAN ENGINE. PERMANENT REPAIR THAT WILL EVENTUALLY HAVE TO HAPPEN $15,000). LEXUS DID OFFER A CSP ON THIS ISSUE AND EXTENDED WARRANTY ON THIS ISSUE BUT YOU COULD NOT GO TO THE DEALER AND HAVE IT DIAGNOSED UNTIL THE CHECK ENGINE LIGHT CAME. THE CHECK ENGINE LIGHT DID NOT COME ON UNTIL IT WAS OUT OF WARRANTY. AFTER MANY PHONE CALLS AND CONTINUOUS COMPLAINING LEXUS WOULD NOT STAND BEHIND THEIR PRODUCT. I FINALLY HAD TO FILE A COMPLAINT THRU THE WARRANTY DEPT AT THE MANU PLANT. LEXUS FINALLY CALLED ME BACK AND SAID THEY WOULD PAY THE $600 TO CLEAN THE ENGINE, SHE DID TELL ME THAT THE ONLY REASON THEY WERE EVEN TALKING TO ME WAS BECAUSE I WORK AT THE PLANT. I HAD THE ENGINE CLEANED OCT 2017. THE DEALER TOLD ME THAT THIS CARBON BUILD UP WILL RETURN AND I WILL EVENTUALLY NEED AN ENGINE REPLACEMENT.

LEXUS ES 350 2007 DASHBOARD IS MELTING AND COMPROMISED. DUE TO THE STICKY MESS THE AIRBAGS WILL NOT DEPLOY PROPERLY AND DEATH WILL LIKELY OCCUR. VERY CONCERNED ABOUT THE TOXICITY OF THE DASHBOARD AS WELL. IT'S MELTING, CHANGING COLOR FROM BLACK TO WHITE AND CRACKING. THIS CARCINOGENIC MATERIAL IS NOW POISONING ALL WHO RIDE IN THE VEHICLE. INCLUDED PHOTO DOES NOT CONVEY THE GLOSSY MELTING ,STICKY REALITY OF IT ALL. THE GLOSSY MELTING REFLECTION CAUSES LOTS OF GLARE AND IMPAIRS VISIBILITY ON SUNNY DAYS. THIS ISSUE MUST BE RESOLVED BEFORE A LIFE IS TAKEN NEEDLESSLY. LEXUS REFUSES TO REPLACE THE DASHBOARD EVEN THOUGH THEY ADMIT THAT ITS A COMPROMISED PART AND HAVE DECEPTIVELY ALLOCATED THIS SAFETY ISSUE AS A WARRANTY PROBLEM THAT HAS EXPIRED. BECAUSE MY VEHICLE IS SELDOM DRIVEN AND GARAGED (69,717K MILES) PROBLEM DID NOT SURFACE UNTIL NOW.

TL* THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED AND THE AIR BAGS WERE VISIBLE. THE DASHBOARD WAS ALSO MELTED AND STICKY DUE TO THE SUN. THE VEHICLE WAS TAKEN TO LEXUS OF WESTMINSTER (LOCATED AT 13590 BEACH BLVD, WESTMINSTER, CA 92683, (714) 702-1849) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,588.