LEXUS Complaints

MY CHECK ENGINE LIGHT IS ON AND WHEN THE DIGANOISED CODE CHECK IS PERFORMED "NO CODES APPEAR," BUT I DO HAVE A POWER STEERING LEAKAGE AND I HEAR THE POWER STEERING NOISE WHEN I AM TURNING AND FROM THE RECALL 11V53900 11/09/2011 ENGINE AND ENGINE COOLING ITS A HUGE PROBLEM. I CALL CUSTOMER SERVICE AND THEY WHERE NO HELP! I CALLED FOR SERVICING AND THEY STATED ON MY VIN THERE IS NO RECALL BUT ON THE NHTSA THERE POPS UP THIS RECALL SO NO COOL. I AM GOING TO WAIT UNTIL SOMETHING HAPPENS AND SUE THE HELL OUT OF LEXUS FOR REFUSING TO SERVICE MY VEHICLE AND NEGLECTING THE ISSUES WHEN I CALLED AND ALL THE CALLS ARE RECORDED. TROUBLE & HORRIBLE SERVICE I AM NOT A SATISFIED CUSTOMER. I GUESS YOU NEED TO BE IN CERTAIN FINANCIAL BRACKET TO RECEIVE EXCEPTIONAL SERVICE.

THE "VSC" WARNING LIGHT HAS BEEN COMING ON AND STAYING ON SINCE NOVEMBER 2017. I HAVE READ THAT MANY LEXUS IS 250 CARS ARE HAVING THE SAME ISSUE. THE CAR SEEMS TO BE DRIVING FINE FOR NOW BUT THERE HAS TO BE A REASON FOR THE WARNING LIGHT. IF SO MANY OTHER CARS HAVE THIS ISSUE, I'M WONDERING IF IT'S A MANUFACTURE ERROR?? THE WARNING LIGHTS COMES ON AS SOON AS THE ENGINE STARTS AND IT DOES NOT GO OUT.

TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHILE OPERATING THE VEHICLE IN THE SNOW, THE WIPERS WERE UNABLE TO REMOVE THE SNOW FROM THE DRIVER'S SIDE OF THE WINDSHIELD DUE TO SNOW AND SALT ACCUMULATION. AFTER INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE SNOW AND SALT ACCUMULATION HAD CLOGGED THE WIPER FLUID NOZZLE, PREVENTING THE ABILITY TO SPRAY WINDSHIELD WIPER FLUID ONTO THE DRIVER'S SIDE OF THE WINDSHIELD. THE FAILURE IMPAIRED THE DRIVER'S VISION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LEXUS OF SMITHTOWN, 700 MIDDLE COUNTRY RD., ST. JAMES ,NY) WHO WAS UNABLE TO DIAGNOSIS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

BRAKE MALFUNCTION WARNING LIGHTS ON RELATED TO DEFECTIVE BRAKE ACTUATOR WHILE DRIVING.

LEXUS HAD A RECALL TO REPAIR CRACKS RAPIDLY DEVELOPING IN THE DASHBOARD. WHEN THE RECALL CAME OUT I WAS IN THE HOSPITAL HAVING CANCER SURGERY. THE DATE FOR THE RECALL HAD JUST PASSED. I CALLED LEXUS AND WAS TOLD TO BRING THE CAR TO9 THE DEALER. THE DEALER FOUND THE PROBLEM AND WROTE OF AN ESTIMATE TO SUMMIT FROM HEADQUARTERS FOR COVERAGE. HEADQUARTERS GOT BACK TO ME AND SAID I WAS TOO LATE TO HAVE IT FIXED UNDER THE RECALL. THIS WAS AFTER THE DEALER SAID THEY WOULD. I WROTE TO THE CEO OF LEXUS USA AND NEVER EVEN GOT THE COURTESY OF A REPLY. NOW THE DASHBOARD IS CRACKING WORSE.

I AM THE OWNER OF A LEXUS 2008 GS450H AND TAKE EXCELLENT CARE OF MY VEHICLE. ON JUNE 10, 2017, I TOOK MY CAR TO THE LEXUS OF ROSEVILLE DEALERSHIP IN ROSEVILLE, CALIFORNIA FOR THE 80K MILE SERVICING.. NO OTHER WORK WAS PERFORMED ON MY VEHICLE BETWEEN JUNE 10 - AUGUST 29, 2017 AND NO ONE WAS EVEN UNDER THE HOOD OF THE VEHICLE. LEXUS OF ROSEVILLE IS RESPONSIBLE FOR THE DAMAGE, SUBSEQUENT EXPENSES TO REPAIR AND RELATED EXPENSES. AS I AM SURE YOU ARE AWARE, PART OF THE LEXUS MULTIPOINT INSPECTIONS REQUIRES SERVICE PERSONNEL TO PERIODICALLY INSPECT AND ADJUST THE ENGINE COOLANT (RADIATOR) AND RADIATOR CAP TO DETERMINE WHETHER IT NEEDS REPLACEMENT OR REPAIR. THE ATTACHED SERVICE HISTORY REFLECTS THAT THIS SIMPLE INSPECTION WAS NEVER COMPLETED DURING THIS JUNE 10, 2017 SERVICING. ON AUGUST 29, 2017, WHILE DRIVING TO ARIZONA FROM CALIFORNIA, THE RADIATOR CAP FAILED CAUSING THE ENGINE TO OVERHEAT. I WAS STRANDED 90 MILES NORTH OF THE NEAREST TOWN IN 110-DEGREE HEAT WITH SUBSTANDARD CELL PHONE SERVICE. THIS OVERHEATING CAUSED SUBSTANTIAL ENGINE DAMAGE WHICH MADE THE VEHICLE INOPERABLE. IT WAS NECESSARY TO REPLACE THE ENTIRE ENGINE. MY CAR WAS TOWED TO BELL LEXUS NORTH SCOTTSDALE, ARIZONA. IT WAS DAYS BEFORE THE ENGINE WAS REPLACED AND THE VEHICLE RETURNED TO ME IN AN OPERABLE CONDITION. THE NEGLIGENCE OF LEXUS OF ROSEVILLE IN SERVICING MY LEXUS CAUSED THE DAMAGE BY FAILING TO CONDUCT THE SIMPLE INSPECTION WHICH WOULD HAVE PREVENTED THIS DAMAGE FROM OCCURRING. THIS WAS CONFIRMED BY BELL LEXUS NORTH SCOTTSDALE. I WAS REQUIRED TO HAVE THE VEHICLE TOWED AND TO STAY IN A HOTEL DURING THE REPAIR. THESE WERE EXPENSES I WOULD NOT HAVE INCURRED IF THIS INCIDENT HAD NOT HAPPENED. DEMAND IS MADE FOR REIMBURSEMENT OF THE ABOVE EXPENSES IN THE AMOUNT OF $9,685.38. I AM VERY HOPEFUL TO RESOLVE THIS MATTER IN A RESPECTABLE AND AMICABLE FASHION.

SUPPLEMENTAL RESTRAINT SYSTEM (SRS) WARNING LIGHT IS ILLUMINATING ON INSTRUMENT PANEL AND DOES NOT GO OUT WHEN CAR IS STARTED AND DRIVEN.

TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE FRONT PASSENGER SIDE OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SEAT BELT UNBUCKLED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *DT UPDATED 12/18/18*JB

I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN THE SENSOR ADVISED ME MY COOLANT WAS LOW AS I LOOKED OVER TO MY LEFT SHOULDER I NOTICE SMOKE COMING OUT BEFORE IT CAUGHT FIRE. LOOKS LIKE THE MAIN SOURCE OF THE FIRE WAS AN ELECTRICAL ISSUE THAT GENERATED THE WHEEL COVER AND BUMPER TO START IGNORING FASTER

TL* THE CONTACT OWNED A 2017 LEXUS NX200T. WHILE DRIVING 11 MPH INTO A GARAGE, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE BACK WALL OF THE GARAGE. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. BOTH THE DRIVER AND THE FRONT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD AND DEEMED A TOTAL LOSS. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ENGINEERING DEPARTMENT WOULD FOLLOW UP ON THE FAILURE, BUT THE CONTACT WAS STILL AWAITING A CALL BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 11,500.