LEXUS Complaints

DASHBOARD AND DOOR PANELS ARE MELTING CAUSING THE PLASTIC TO SHINE AND CAST A REFLECTION ON THE WINDSHIELD CAUSING POOR VISION. IN ADDITION THE PASSENGER AIRBAG MAY NOT WORK PROPERLY AS THE DASH HAS MELTED WITHIN THE AREA THE AIRBAG SHOULD DEPLOY.

TL* THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD WAS PRODUCING A VERY STICKY SUBSTANCE. THE CONTACT STATED THAT THE SUBSTANCE WAS LIKE GLUE AND COVERED THE ENTIRE DASHBOARD. THE CONTACT ALSO MENTIONED THAT THE GLUE LIKE SUBSTANCE WAS DIFFICULT TO REMOVE FROM CLOTHING. THE FAILURE WAS ALSO NOTICED ON THE SIDE PANEL. THE CONTACT REFERENCED A RECALL FOR THIS FAILURE AND STATED THAT SHE HAD BEEN PLACED ON A WAITING LIST SINCE 2015; HOWEVER, A RECALL WAS NOT LOCATED FOR THIS VEHICLE. THE VEHICLE WAS TAKEN TO JM LEXUS (5350 W SAMPLE RD, MARGATE, FL 33073, (954) 972-2200), BUT THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

I STOPPED AT A STOP SIGN IN A VERY QUIET RESIDENTIAL AREA SHORTLY AFTER LUNCH TIME. MY CAR HAD BEEN IN MY GARAGE AND THE STOP SIGN WAS A BLOCK AND A HALF FROM MY HOUSE. I TURNED LEFT ONTO A STREET WITH NO TRAFFIC AND I DID NOT SEE ANYONE OUTSIDE IN THE NEIGHBORHOOD. JUST A FEW SECONDS AFTER I TURNED I WAS DRIVING ABOUT 15 MILES AN HOUR WHEN I HEARD A VERY LOUD NOISE THAT SOUNDED LIKE A GUNSHOT. MY RIGHT SIDE VIEW MIRROR HAD EXPLODED! THE MIRROR ITSELF HAD BEEN BLOWN OUT OF THE MIRROR CASING AND IT WAS DANGLING BY A WIRE. THE HARD CLEAR PLASTIC COVERING OVER THE LIGHTS ON THE OUTSIDE OF THE MIRROR CASING WAS CRACKED IN SEVERAL PLACES. THERE WAS NO OTHER VISIBLE DAMAGE ON THE OUTSIDE OF THE MIRROR CASING. I DO NOT KNOW WHAT CAUSED THE EXPLOSION. I TAPED THE MIRROR BACK INSIDE THE MIRROR CASING AND TOOK MY CAR TO THE REPAIR SHOP. THEY HAVE ORDERED A NEW MIRROR FOR ME BUT IT HASN'T BEEN RECEIVED YET. I CHECKED AND THERE HAVE BEEN NO RECALLS FOR THIS PROBLEM YET. IT COULD HAVE BEEN VERY DANGEROUS IF SOMEONE HAD BEEN STANDING BESIDE MY CAR WHEN THIS HAPPENED. ALSO, IF I HAD BEEN DRIVING FASTER I MIGHT HAVE LOST CONTROL OF MY CAR WHEN I WAS STARTLED BY THE VERY LOUD EXPLOSION THAT SOUNDED LIKE A GUNSHOT.

STEERING: LINKAGES: TIE ROD ASSEMBLY. WHILE DRIVING THE VEHICLE THE FRONT RIGHT PASSENGER SIDE SHAKES AS IF SOMETHING'S LOOSE WHILE DRIVING

2006 LEXUS RX400H TOTALLY SHUTTING DOWN WHILE I WAS DRIVING ON I4 TODAY. NO POWER STEERING, NO POWER BRAKES, ENGINE DIED AND LUCKILY I WAS ABLE TO COAST TO A SAFE PLACE FROM 70MPH! RIGHT BEFORE IT HAPPENED, THE CHECK ENGINE LIGHT CAME ON, THE ENGINE MISFIRED, THEN ALL OF THE LIGHTS ON THE DASHBOARD CAME ON INCLUDING THE CHECK VCS, CHECK HYBRID AND CHECK ANTI-LOCK. HAD TO HAVE IT TOWED TO OUR MECHANIC BECAUSE IT WOULDN'T START AND COULD NOT BE DRIVEN ONTO THE TOW TRUCK. CODES THAT IT THREW SAID IT WAS A HIGH VOLTAGE SYSTEM REGENERATIVE MALFUNCTION AND A BAD ENGINE COIL. IT WAS A VERY DANGEROUS SITUATION WITH IT SHUTTING DOWN ON THE INTERSTATE AND I HAD NO CONTROL WHAT SO EVER! THIS WAS THE SECOND TIME THIS HAPPENED TO ME IN THIS CAR AND THE COMPUTER WAS REPLACED THE WEEK AFTER I PURCHASED THIS CAR USED IN OCTOBER 2017.

TAKATA RECALL THE BACK SUSPENSION ON THE CAR FEELS LIKE IS YOU HAVE NO CONTROL SHE YOU HIT A BUMP OR NEED TO MANEUVER THERE'S SO MUCH BODY ROLL THAT IT FEELS VERY UNSAFE AND I THINK IT'S ALSO DAMAGING THE BREAKS BECAUSE THEY WEAR OUT FAST AND NOT AT THE SAME RATE. THERE IS ALSO IS RUST AROUND THE WHEEL WELL AND EVEN A WHOLE IN THE TRUNK YOU CAN SEE THROUGH TO THE GROUND. THE BRAKES AND REAR SUSPENSION DEFINITELY IS A HUGE SAFETY CONCERN. I WAS JUST DRIVING WHEN I HEARD A NOISE AND IT'S JUST BEEN GETTING WORSE. I HAUL KIDS IN THERE AND IF I COULD AFFORD I'D JUST DO I JUST ABSOLUTELY CAN'T. THANKS, MARK

TL* THE CONTACT CALLED ON BEHALF OF HIS SPOUSE WHO OWNS A 2015 LEXUS RX350. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED INDEPENDENTLY AND CRASHED INTO A LIGHT POLE AND TWO PARKED VEHICLES. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

STICKY DASHBOARD AND PANELS EVEN WITH VERY MINIMAL DRIVING IN THE HEAT, CAR ALWAYS PARKED IN COVERED GARAGE AT WORK AND GARAGED AT HOME, LOW MILEAGE CAR REARVIEW MIRROR COATING COMING OFF RANDOM ENGINE MISFIRES EVEN AFTER PERFORMING CARBON TSB

TL* THE CONTACT OWNS A 2011 LEXUS GS 350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND CAUSED A GLARE, WHICH MADE IT DIFFICULT TO SEE OUT OF THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER (LEXUS OF PALM BEACH IN WEST PALM BEACH, FLORIDA) WHERE IT WAS DETERMINED THAT VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING A CALL BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILED AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE STEERING WHEEL MADE A LOUD NOISE WHILE BEING TURNED. THE VEHICLE WAS TAKEN TO LEXUS OF ANNAPOLIS (121 FERGUSON ROAD, ANNAPOLIS, MD 21409, (410)-266-3333) WHERE IT WAS DIAGNOSED THAT THE BRAKE MASTER CYLINDER FAILED AND CAUSED THE BRAKE FLUID TO LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 130,100.