LEXUS Complaints

THE TOP OF THE DASH IS STICKY, ALMOST LIKE IT'S MELTING, CAUSING A SHINY GLARE TO REFLECT OFF THE BASH AND WINDSHIELD MAKING IT DIFFICULT TO SEE, ESPECIALLY IN DIRECT SUNLIGHT. IVE OWNED THE CAR SINCE 2010 AND IT'S STEADILY WORSENED OVERTIME. IT BECAME AN IMMEDIATE SAFETY CONCERN BACK IN MARCH AS THE WEATHER BECAME WARMER.

THE RUBBER HOSE IN THE OIL LINE TO THE OIL COOLER FAILED, ALLOWING ALL ENGINE OIL TO QUICKLY LEAK OUT. IF THIS HAD HAPPENED AT FREEWAY SPEEDS, THE ENGINE WOULD HAVE SEIZED AND POWER STEERING AND POWER BRAKES WOULD HAVE BEEN INSTANTLY LOST... CREATING AN EXTREMELY DANGEROUS SITUATION. LUCKILY I WAS DRIVING ON SURFACE ROADS AT 25-35 MPH WHEN MINE FAILED LEXUS KNEW OF THIS PROBLEM AND ELIMINATED THE RUBBER HOSE IN ITS 2011 MODELS BUT DID NOTHING TO WARN OWNERS OF THAT VEHICLE. NHTSA WAS ALSO AWARE AND ADDRESSED IN NHTSA ID 10056509 (POSSIBLY INCORRECT ID). I'M REALLY PISSED THAT IT IS GOING TO COST ME $500 TO FIX THIS LEXUS DEFECT, BUT I'M THANKFUL I HADN'T DRIVEN TO MY OFFICE THAT DAY USING INTERSTATE HIGHWAYS! ALL LEXUS VEHICLES HAVING THIS DEFECT SHOULD BE RECALLED IMMEDIATELY.

I PURCHASED THE NEW CAR IN SEPTEMBER 2017. ON NOVEMBER 17, 2017, AT APPROXIMATELY 1,500 MILES, AFTER THE CAR WAS SITTING IN THE GARAGE FOR 2 DAYS, IT WOULD NOT START--THE MESSAGE ON THE CONSOLE STATED "BRAKE POWER LOW STOP IN A SAFE PLACE." THE CAR WAS TOWED TO THE DEALER WHERE THE BRAKE POWER BOOSTER WAS REPLACED. ON FEBRUARY 3, 2018, AT APPROXIMATELY, 2,893 MILES THE SAME EVENT OCCURRED AFTER THE CAR SAT IN THE GARAGE FOR TWO DAYS AND THE CAR WAS TOWED TO THE DEALER AGAIN. THE SERVICE CONSULTANT STATED "THERE SEEMS TO BE AN ISSUE WITH PRESSURE IN THE BRAKE SYSTEM". THE SERVICE CONSULTANT STATED LEXUS IS AWARE OF THE ISSUE, BUT A FIX HAS NOT BEEN FOUND. THE CONSULTANT STATED THE WORKAROUND IS TO DEPRESS THE BRAKE PEDAL AS HARD AS YOU CAN, WAIT FOR THE IGNITION KEY SYMBOL TO SHOW ON THE CONSOLE AND THEN PRESS THE IGNITION KEY. ON FEBRUARY 16, 2018, I RECEIVED A TEXT FROM THE DEALERSHIP THAT THERE WAS A SOFTWARE UPGRADE OUT FOR THE LOW BRAKE PRESSURE. I RETURNED THE CAR TO THE DEALER. ON 2/21/2018, I RECEIVED A TEXT FROM THE DEALER STATING THE CAR IS READY FOR PICKUP. THE WORKORDER SIMPLY STATED "TECHNICIAN PERFORMED TSB# L-SB-0004-18". THE SERVICE CONSULTANT WOULD NOT EXPLAIN WHAT THE TSB WAS FIXING OR HOW IT REMEDIED THE PROBLEM. I CONTACTED LEXUS CUSTOMER SERVICE AND THEY SAID THE TSB UPGRADED THE METER CONTROL LOGIC UNIT. ONGOING PROBLEM: IF THE CAR SITS FOR MORE THAN 1 DAY, THE BRAKE PEDAL MUST BE DEPRESSED WITH MUCH FORCE BEFORE THE CAR IS ABLE TO START. THIS INDICATES THE BRAKE BOOSTER IS STILL LOSING PRESSURE. CONCERN: IF THE BRAKE BOOSTER LOSES PRESSURE WHILE SITTING IN THE GARAGE FOR MORE THAN A DAY, WILL IT FAIL ON THE HIGHWAY WHILE DRIVING. LOSING BRAKE PRESSURE IS NOT A GOOD THING UNDER ANY CIRCUMSTANCES, AND IS TOTALLY UNEXPECTED ON A "LUXURY" SUV. PLEASE INVESTIGATE THIS LEXUS BRAKE POWER ISSUE. THANK YOU.

TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LEXUS OF LAS VEGAS (6600 W. SAHARA AVE, LAS VEGAS, NV, 702-942-6600), BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERENCED TSB NUMBER: L-SB-0109-17 TO THE DEALER. THE TECHNICIAN RESETTLED THE TRANSMISSION ACCORDING TO THE TSB INSTRUCTIONS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.

TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE ABS AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V039000 (SERVICE BRAKES, AIR). THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *TT

I AM A BOONE NC POLICE OFFICER THAT INVESTIGATED A CRASH IN WHICH THE DRIVER AND EVIDENCE SUGGESTS THE FOLLOWING: THE DRIVER PRESS THE BRAKE PEDAL, THE BRAKING SYSTEM FAILED TO ENGAGE AND THE ACCELERATOR WENT TO 100%. THE LEXUS HIT EIGHT OTHER VEHICLES BEFORE TURNING ONTO ITS SIDE. THE DRIVER WAS SURE THAT HE WAS PRESSING THE BRAKE PEDAL ( HE IS ALSO AN AIRPLANE PILOT). OUR LOCAL NEWSPAPER DID AN ARTICLE ABOUT THE CRASH AND WAS CONTACTED BY ANOTHER LEXUS SUV OWNER. THE OTHER LEXUS OWNER STATED THAT THE SAME THING HAPPENED TO HER IN THE LOWES HARDWARE PARKING LOT IN WYTHEVILLE VA. ONE MAY ASSUME THAT THERE IS A PROBLEM WITH THE COMPUTER SYSTEM IN THE 2018 LEXUS SUV. IF I KNOW OF TWO INCIDENTS OF THIS NATURE, I WONDER HOW MANY INSTANCES THERE IS NATIONWIDE.

I AM THE OWNER OF A LEXUS WHOSE ENGINE WIRES ARE SOY BASED. 4 WEEKS AGO MY CAR WAS TOTALLY "DEAD" AND I HAD IT TOWED TO THE DEALER WHO TOLD ME RODENTS ATE THE WIRES.THE COST TO REPAIR THE WIRES WAS $977.00 PLUS THE COST OF TOWING. THIS IS NEGLIGENCE ON THE PART OF LEXUS AND A HIGHWAY DANGER TO ALL.I FEEL IT IS THE RESPONSIBILITY OF YOUR ORGANIZATION TO RECALL ALL CARS THAT HAVE SOY BASED WIRES WHICH IS AN EXTREME SAFETY HAZARD FOR ALL ON THE ROAD AND HAVE LEXUS REPLACE MY WIRES WITH NON SOY WIRES AND REIMBURSE ME FOR ALL COSTS OF THIS SITUATION.

BAD SMELL COMING FROM THE HVAC. HAVE TAKEN I TO THE DELLER THREE TIMES FOR SAME PROBLEM AND THEY CANNOT FIX THE PROBLEM.

TL* THE CONTACT OWNED A 2007 LEXUS ES350. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SUSTAINED A NECK INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN TOWING GARAGE AND DEEMED DESTROYED. THE CONTACT CALLED HOFFMAN LEXUS AT 860-525-3987; HOWEVER, THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

TL* THE CONTACT OWNS A 2016 LEXUS GX460. WHILE PULLING INTO A PARKING SPACE AT 3 MPH, THE ENGINE STARTED TO MAKE A LOUD ABNORMAL NOISE AND THE VEHICLE INADVERTENTLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO TWO PARKED VEHICLES BEFORE COMING TO A COMPLETE STOP. THE CONTACT SUSTAINED THUMB INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO BODY SHOP. THE CONTACT CALLED KING SPORT LEXUS AT (423) 224-2270 (LOCATED AT 2527 E STONE DR., KING SPORT, TN 37660) AND WAS ADVISED TO CALL THE TOYOTA MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND CASE NUMBER: [XXX] WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 7,373. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR