LEXUS Complaints

MAY 1, 2018 LEXUS HEADQUARTERS US 19001 S WESTERN AVE TORRANCE, CA 90501 ATTN: CUSTOMER SERVICE I AM THE OWNER OF A 2006 RX400H I HAVE RECENTLY DISCOVERED HAS AN ABNORMAL LEAK IN THE BRAKE ACTUATOR DESIGNATED C1391 ON COMPUTER DIAGNOSTIC EQUIPMENT. I HAVE BEEN ADVISED BY THE SERVICE DEPARTMENT OF A LOCAL DEALERSHIP THAT THIS HAS RENDERED THE ABS BRAKE SYSTEM INOPERABLE. FURTHER, I AM DISAPPOINTED TO LEARN LEXUS IS UNWILLING TO REPAIR THE CAR UNDER A WARRANTY EXTENSION PROGRAM ESTABLISHED BY THE COMPANY. MY VEHICLE IS BEYOND THE 10 YEAR WINDOW ESTABLISHED BY LEXUS FOR THIS PROGRAM, YET UNDER THE 150,000 MILEAGE LIMIT. THROUGH ON-LINE RESEARCH I LEARNED LEXUS HAS BEEN AWARE OF VEHICLES WITH DEFECTIVE BRAKE ACTUATORS FOR OVER A DECADE. YET, THE COMPANY FAILED TO PROVIDE NOTIFICATION THAT WOULD HAVE ALLOWED ME TO TAKE CORRECTIVE ACTION WITHIN THE WARRANTY EXTENSION TIME PERIOD. I AM DISHEARTENED TO LEARN LEXUS WOULD ALLOW AN OWNER TO DRIVE A VEHICLE WITH A LATENT SAFETY DEFECT. AND, I DO NOT UNDERSTAND WHY LEXUS WOULD JEOPARDIZE THE QUALITY BRAND IT HAS WORKED SO DILIGENTLY TO ESTABLISH. UNDER SIMILAR CIRCUMSTANCES, HONDA HONORED AN EXTENDED VEHICLE WARRANTY ON MY CAR, TOTALLY UNRELATED TO SAFETY. THE COMPANY REPLACED A FAULTY AIR CONDITIONING COMPRESSOR, WARRANTED FOR 80,000 MILES, ON A CAR WITH 85,000 MILES WITHOUT CHARGE. HONDA SUPPORTS CUSTOMERS WITH ACTION, NOT JUST WORDS. IN MY OPINION, THEY DELIVERED ON A COMMITMENT TO CUSTOMER SATISFACTION. I WOULD HAVE EXPECTED NO LESS FROM LEXUS. I URGE LEXUS TO RECONSIDER THE COMPANY'S DECISION TO NOT REPAIR A DEFECTIVE COMPONENT ON MY VEHICLE THAT COMPROMISES MY SAFETY AND THE SAFETY OF OTHERS. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER.

WHILE DRIVING AT A SLOW SPEED, MY FRONT PASSENGER WINDOW FELL OUT OF THE CAR WHEN I WENT TO RAISE IT. THE WINDOW DIDN'T BREAK, AND I MADE IT HOME AND REINSTALLED IT AND HELD IT IN WITH TAPE. THIS HAPPENED LAST WINTER. I HAVE DONE A LOT OF RESEARCH ON THIS, ESPECIALLY IN THE LEXUS FORUMS, AND THIS HAS BEEN HAPPENING TO OTHER OWNERS AS WELL. IN MY CASE, THE WINDOW CLIPS DID NOT BREAK, BUT RATHER THERE WAS INSUFFICIENT ADHESIVE APPLIED TO THE CLIPS, OR THE ADHESIVE SIMPLY FAILED. IN MY OPINION, THIS IS A SAFETY ISSUE FOR WHICH LEXUS SHOULD TAKE RESPONSIBILITY. OTHER, LATER YEARS WERE ALSO AFFECTED, AND THE CAUSE IS USUALLY 1 OR BOTH BROKEN CLIPS. OTHER OWNERS HAVE REPORTED AS MANY AS 3 WINDOWS BEING REPLACED THE LEXUS, AT GREAT COST SINCE THE ENTIRE WINDOW MUST BE REPLACED. IN MY CASE I FOUND AN AUTO GLASS SERVICE THAT WILL DO IT FOR $250, COMPARED TO THE DEALER COST OF $700. BUT THE ISSUE IS SAFETY! IF THIS HAPPENED AT HIGHWAY SPEED AND EITHER THE DRIVER'S WINDOW FELL OUT OR ANY OTHER WINDOW FELL OUT, IT MIGHT CAUSE LOSS OF CONTROL OR POSSIBLE INJURIES TO OTHERS OR A PASSENGER. ATTACHED IS A TSB RELEASED BY LEXUS.

DRIVING IN LAS VEGAS ON PARADISE RD (NORTH), SOMEWHERE AROUND E DESERT INN RD INTERSECTION. MY SPEED WAS ABOUT 30-35 MPH. THERE WERE STEEL PLATES ON THE ROAD. PRE-CRASH SYSTEM OF MY LEXUS SUDDENLY ACTIVATED WITHOUT ANY REASON (MAXIMUM BREAK STRENGHT, SEAT BELTS ALSO TIGHTENED) AND COMPLETELY STOPPED THE CAR. IT WAS EXTREMELY SCARRY. I DID SOME RESEARCH ON THE INTERNET AND IT LOOKS SIMILAR TO A KNOWN ISSUE WITH 2013-2015 LEXUS ES/TOYOTA AVALON (RESOLVED BY A RECALL).

ONE CAN SHIFT THE VEHICLE INTO DIFFERENT GEARS, I.E. REVERSE, NEUTRAL, DRIVE, WITHOUT STARTING THE VEHICLE ITSELF. ONE CAN TURN OFF THE VEHICLE WHILE THE VEHICLE IS IN GEAR, I.E. REVERSE, NEUTRAL, DRIVE. HAS HAPPENED SEVERAL TIMES BEFORE THE LISTED DATE.

MELTING DASHBOARD CAUSING A GLARE WHILE DRIVING WHERE YOU CAN'T REALLY SEE WHERE YOU ARE GOING PROPERLY.

ABS ACTUATOR IS MALFUNCTIONING/ DYSFUNCTIONAL. I SPOKE WITH THE DEALER AND THEY STATED THE PART WAS RECALLED.

FIRST PROBLEM WITH ELECTRICAL WAS WHEN THE NAVIGATION SCREEN WENT COMPLETELY BLANK WHILE DRIVING DURING BROAD DAYLIGHT. DON'T KNOW THE DATE OF THIS INCIDENT. THOUGHT IT WAS A REBOOT BY ENFORM. THOUGHT NOTHING ABOUT IT. ON 12/21/2017, CHECK ELECTRIC BRAKE WARNING LIGHT CAME ON WHEN I STARTED MY CAR IN THE MORNING AFTER IT HAD BEEN SITTING ALL NIGHT. TOOK INTO THE DEALER. DEALER COULD NOT FIND ANY PROBLEM WITH IT OR ANY ERROR CODES INDICATING ANY PROBLEM. THEY RESET THE ERROR LIGHT. ON 4/23/2018, I STOPPED FOR A STOP SIGN AT ABOUT 12:30 PM, NOTHING HAPPENED WHEN I TRIED TO ACCELERATE AT WHICH POINT I NOTICED I HAD NO LIGHTS ON ANYWHERE ON MY CAR. IT WAS DEAD. I WAS STUCK IN THE MIDDLE OF THE ROAD AND WAS UNABLE START IT AFTER A COUPLE OF TRIES. CALLED FOR EMERGENCY SERVICE, LET LEXUS DEALER KNOW MY CAR WAS GOING TO BE TOWED TO THEM, AND SAT FOR ABOUT 15 MINUTES WHEN A GENTLEMAN CAME ALONG BEFORE EMERGENCY SERVICE REP GOT THERE. HE WAS ABLE TO START THE VEHICLE. TOOK TO DEALER AND WAS TOLD AFTER 4 DAYS THAT THEY COULD NOT RECREATE THE PROBLEM. AM NOW DRIVING IT, BUT AFRAID SOMETHING ELSE MAY HAPPEN.

ENGINE KNOCK DURING IDLE IN MORNING (COOL CONDITIONS, NOT COLD).BUT STILL SMOOTH DRIVING AND NO OTHER OBSERVED ISSUES. THEN TWO DAYS LATER THREW CODE P0301 MISFIRE, AND NEXT DAY WHITE SMOKE (COOLENT RESERVOIR DECREASE) AND APPEARS TO BE BLOWN HEAD GASKET. ENGINE ONLY 122K MILES, FULLY SERVICED WITH SPARK PLUG CHANGE AT 119K. NHTSA SERVICE BULLETIN L-SB-0028-13 MAY INDICATE LINK TO EGR VALVE/LINE BLOCKAGE. DEALER NON-RESPONSIVE.

LEXUS MADE AN FSPORT PACKAGE FOR THE LEXUS RX350 WHICH THEY HAVE CREATED A SPORT SEAT DESIGN THAT I HAVE NO ISSUE FOR THE PASSENGER SEAT, BUT THE DRIVER SEAT ON THE LEFT HAND SIDE WHERE MY THIGH IS I GET A SHARP PAIN ON MY LEG AFTER SITTING ON THE SEAT FOR 15 MINUTES. I HAVE GONE TO LEXUS AND COMPLAINT ABOUT THE ISSUE WHICH THEY ADMITTED I AM NOT THE ONLY ONE WHO HAS COMPLAINT ABOUT THE SEAT ISSUE, BUT HAVE YET DONE ANYTHING TO RESOLVE THE PAIN I AM EXPERIENCING.

HORN WORKS SOMETIME AND THE NAVIGATION SYSTEM SAME AS WELL. FUSES GOOD, AND THE HORNS ARE TOO. POSSIBLY THAT IT'S THE CLOCKSPRING AND SHOULD BE A SAFETY RECALL.