LEXUS Complaints

I WAS TOLD BY A CUSTOMER SERVICE AGENT THROUGH EMAIL THAT "THE LATCH SYSTEM SHOULD NOT BE USED FOR REAR FACING CHILD SEATS." THIS IS COMPLETELY SHOCKING TO ME AS THERE ARE NO INDICATIONS IN THE MANUAL THAT THIS IS THE CASE. WE HAVE BEEN DRIVING WITH OUR DAUGHTER FOR MONTHS USING THE LATCH SYSTEM FOR HER REAR FACING CONVERTIBLE CAR SEAT. IT WOULD HAVE BEEN EASY ENOUGH TO INSTALL WITH THE SEAT BELT INSTEAD.

CPU UNDER SEAT CONTROLLING CAR AIRBAGS HAS FAILED. LEXUS WILL NOT FIX THE ISSUE. AIRBAGS MAY NOT DEPLOY OR INFLATE. LEXUS STATES ITS NOT A SAFTEY ISSUE REQUIRING THEIR ATTENTION. LEXUS STATED THEY KNOW ABOUTTHE ISSUE AND IT IS HAPPENING IN OTHER VEHICLES. SOMEONE IS GOING TO GET SERIOUSLY INJURED BECAUSE OF THIS.

I PURCHASED A 2010 HS 250H LEXUS IN AUG 8, 2016. I RECENTLY FOUND OUT THAT IT HAS BEEN RECALLED 7 TIMES WITH SERIOUS UNDER THE HOOD ISSUES AND WAS TOLD THE ONLY ONE OUTSTANDING THE ONE I STUMBLED UPON DUE TO RESEARCH. THIS CAR HAS RUINED MY LIFE.IT HAS NEEDED ALL SORT OF REPAIRS SINCE I PURCHASED IT. MOST OF THE TIME IT HAS HAD TO JUST SIT IN THE YARD DUE TO THE FACT THAT I WAS AND STILL IS, AFRAID TO DRIVE IT.. IT STARTED JUST A FEW DAYS AFTER MY DEALER WARRANTY HAD RUN OUT. IT CUTS OFF IN THE MIDDLE OF THE ROAD, LOSING THE ABILITY TO ACCELERATE,ETC. ONE DAY DURING WORK TRAFFIC IT CUT OFF ON ME AND TRAFFIC STAYED BACKED UP FOR MILES BEFORE I COULD CALL AND PAY FOR A TOW TRUCK. IN FACT, NOWADAYS, THAT'S BEEN THE ONLY WAY I CAN GET IT TO AND FROM THE REPAIR SHOP. NOT TO MENTION THE FACT THAT I SOCKED MUCH OF MY SAVINGS INTO THIS CAR BECAUSE I HAD JUST RECENTLY RECEIVED MY TEACHING CERTIFICATION AND EXPECTED TO BE WORKING FULL TIME AND WOULD HAVE NO PROBLEMS. I'VE RECEIVED NUMEROUS OFFERS TO APPLY FOR NUMEROUS TEACHING POSITIONS BUT HAVE NOT BEEN ABLE TO APPLY DUE TO THE LACK OF TRANSPORTATION. I HAVE A LOAN AND INSURANCE THAT HAD TO BE MAINTAINED. I ALSO HAVE A MORTGAGE THAT I EXPECTED TO BE ABLE TO PAY FOR DUE TO MY NEWLY ACQUIRED CERTIFICATION AND OBTAINING A DEPENDABLE FORM OF TRANSPORTATION BECAME A NECCESITY. AT THIS POINT I HAVE HAD TO MOVE IN WITH RELATIVES BECAUSE I CAN NO LONGER AFFORD THE HOUSE AND DUE TO CONTINUOUS CAR REPAIR COST, MAY EVEN BE LOSING THE NON OPERATING 2010 LEXUS HS250H, THAT I HAVE BASICALLY NEVER BEEN ABLE UTILIZE FOR A BETTER LIFE FOR MYSELF. THE LEXUS DEALER WHO NOW HAS THE CAR HAS GIVEN ME A LOANER. I THINK THAT DRIVING THE CAR FOR EIGHT YEARS WITH THIS LAST TWO RECALLS, HAS DESTROYED IT.LIES HAVE BEEN TOLD BECAUSE A RECALL DATED 8/11/2016, 3 DAYS AFTER MY PURCHASE CONTRACT, AND I NEVER RECEIVED ANY NOTICE OF THIS RECALL NON WORK DONE.

THE DASH AND THE DOORS ARE MELTING. THE DEALER SAID MY CAR WAS NOT COVERED TO GET THEM FIXED. I EMAILED CORPORATE AND THEY SAID THEY WOULD PAY HALF. THE DASH IS SO SHINY IS MAKES IT HARD TO SEE.

I WAS DRIVING THE CAR AND ALL THE LIGHTS ON MY DASH ILLUMINATED ' CHECK ABS, CHECK VSC, CHECK BRAKE SYSTEM, NOT TO DRIVE VEHICLE DUE TO SYSTEM FAILURE, CONTACT DEALER IMMEDIATELY. I WAS TOLD IT WAS THE ACTUATOR. I JUST REACHED 100,000 MILES.

TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LEXUS OF MELBOURNE (6927 BROMLEY DR., MELBOURNE, FL 32940) WHERE IT WAS DIAGNOSED THAT THE HYBRID TRANSAXLE ASSEMBLY FAILED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V619000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000. THE VIN WAS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. LEXUS OF RICHMOND IN RICHMOND, VA STATED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

TAKATA RECALL: I WAS NOTIFIED NEARLY A YEAR AGO OF THE SAFETY RECALL REQUIRED ON MY LEXUS. I HAVE CALLED 4-5 TIMES OVER THE PAST 12 MONTHS BUT HAVE YET TO BE CONTACTED BY MY DEALERSHIP REGARDING REPLACING THE AIRBAG. WHAT IS THE RECOURSE FOR HAVING THIS WORK DONE? IS THE DEALER MY ONLY RECOURSE? I HAVE LITTLE DOUBT THAT THEY ARE RESPONDING TO THOSE CUSTOMERS WHO PURCHASED THEIR VEHICLES FROM THE DEALERSHIP (A FRIEND OF MINE HAD THE RECALL WORK DONE SEVERAL MONTHS AGO). THIS IS AN EXTREME INCONVENIENCE AS I AM UNABLE TO USE THE PASSENGER SEAT OF MY VEHICLE, FOR NEARLY A YEAR. WHAT CAN I DO?

TL* THE CONTACT OWNS A 2007 LEXUS LS460L. WHILE DRIVING 45 MPH, THE BRAKE ACTUATOR FRACTURED. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO NALLEY LEXUS GALLERIA (2750 COBB PKWY SOUTH EAST, SMYRNA, GA 30080) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE'S EXTENDED WARRANTY HAD EXPIRED. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 86,000.

DASHBOARD AND ALL RUBBER INSIDE OF THE VEHICLE GETS HOT AND STICKY. MY HAND AND NAILS SINK INTO THE RUBBER AND GETS HOW WHEN THERE IS DIRECT SUNLIGHT ON THE DASH AND ALONG THE FRONT AND BACK DOORS. ALL OF THE RUBBER PARTS CRACK