LEXUS Complaints

REAR MIDDLE SEAT BELT ALMOST STRANGLED 7YEAR OLD. THE SEAT BELT WAS LOOPED AROUND CHILD WHEN THEY WERE PLAYING WHILE PARKED IN DRIVEWAY. WHEN READY TO GET OUT OF CAR, THE CHILD UNBUCKLED AND THE LOOP WRAP AROUND CHILD TIGHTENED. THE SEAT BELT WAS NOT LOOSENING TO ALLOW CHILD TO FIT THROUGH LOOP, PULLING ON BELT MADE THE BELT EVEN TIGHTER AND DID NOT UNLOCK. CHILD WAS HAVING DIFFICULTY BREATHING AND I HAD TO CUT THE BELT. REQUEST MADE WITH LEXUS DEALERSHIP TO FIX MALFUNCTIONED BELT IN DECEMBER 2017. NO RESPONSE FROM DEALER AS OF APRIL 2018. CONTINUING TO INQUIRE FOR RESOLUTION TO TO HAVE BELT FIXED UNDER VEHICLE WARRANTY. DEALER IS UNRESPONSIVE TO PHONE AND EMAIL FOR UPDATES.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS); HOWEVER, THE PART TO REMEDY THE RECALL WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MCGRATH LEXUS OF CHICAGO (1250 W. DIVISION STREET CHICAGO, IL 60642, (855) 659-5629) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE DASHBOARD ON MY 2008 LEXUS 350 IS CRACKING AND GETS STICKY WHEN PARKED OUTSIDE. THE LIFT TAB FOR THE BACK POWER DOOR IS TACKY LIKE TAR WHEN YOU TOUCH IT. THE CAR ONLY HAS 37,476 MILES ON IT. THIS SHOULD NOT HAPPEN TO A CAR ESPECIALLY A LEXUS. I TOOK IT TO TUSTIN LEXUS ON SATURDAY 4/7/18 AND THEY SAID IT WAS OUT OF WARRANTY AND COULD NOT REPLACE THE DASHBOARD. THE LETTER I RECEIVED FROM LEXUS ADVISED ME OF THE ENHANCEMENT COVERAGE EVEN TO COVER CARS OUT WARRANTY. I BELIEVE LEXUS SHOULD REPLACE THE DASHBOARD. WE WERE LOOKING TO REPLACE OUR 2ND LEXUS GX460 WITH A NEW ONE BUT WE DECIDED WE WILL NOT BUY ANOTHER LEXUS IF THEY CANNOT WARRANTY THE DEFECTS IN THEIR CARS.

DRIVER SIDE KNEE AIRBAG CAUSED HEMATOMA, SECOND DEGREE BURN ON L. LEG, RESULTING IN 2 SURGERIES, USE OF WOUND VAC FOR 2 1/2 MONTHS, AND PERMANENT LYMPEDEMA AND SCARRING ON L. CALF. DRIVER HAS REPLACED KNEES THAT ARE AT HIGH RISK IF FURTHER CRASH AND KNEE BAG DEPLOYS AGAIN. DRIVER NEEDS ON-OFF SWITCH INSTALLED FOR DRIVER KNEE AIRBAG. DRIVER WAS NOT AT FAULT IN THIS ACCIDENT AND WANTS KNEE AIRBAGS REMOVED OR AN ON-OFF SWITCH INSTALLED. THE AIRBAG ON STEERING WHEEL DEPLOYED CORRECTLY AND CAUSED NO DAMAGE. THE KNEE AIRBAG IS A DANGER TO DRIVER.

SUDDEN COMPLETE ABS BRAKING SYSTEM FAILURE. NO BRAKE AT ALL. VEHICLE CAN NOT STOP WHILE DRIVING.VERY SERIOUS PROBLEM AND DANGEROUS. THE DASHBOARD ABS LIGHT AND BRAKE LIGHT ABS LIGHT AND BRAKE LIGHT ON DASH PLUS THE ANNOYING ALARM OUT OF THE BLUE.

VEHICLE SAT IN MY DRIVEWAY OVERNIGHT DURING A HEAVY RAIN THAT TURNED INTO FREEZING RAIN. THE NEXT MORNING WHEN I WENT TO START THE CAR A WARNING CAME ON TO CHECK THE HYBRID SYSTEM. WHEN CALLED, LEXUS SAID THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP FOR INSPECTION/REPAIR. AFTER VEHICLE WAS TOWED BY FLATBED CARRIER TO THE DEALERSHIP FOR INSPECTION/REPAIR AND UNLOADED AT THE DEALERSHIP, THE VEHICLE FILLED WITH SMOKE AND LEXUS TECHNICIAN SAID LUCKILY ONE OF THE DEALERSHIP EMPLOYEES SAW THE SMOKE, LET HIM KNOW, AND HE DISCONNECTED THE HYBRID ELECTRICAL SYSTEM, AND HAD HE NOT DONE SO, IT IS HIGHLY LIKELY THE VEHICLE WOULD HAVE CAUGHT FIRE. THE WATER PENETRATION WAS DETERMINED TO HAVE COME FROM THE TOP REAR ROOF/BODY SEAM WHERE TWO PIECES OF BODY METAL JOIN. EXACTLY THE SAME SPOT ON BOTH SIDES OF THE CAR LEAKED. THERE WAS NO PREVIOUS DAMAGE OR CORROSION AT THE LOCATION OF THE LEAKS AND NO EVIDENCE OF PRIOR OR PROLONGED LEAKING. ONCE THE WATER GOT INTO THE VEHICLE, THERE WAS NOTHING TO PREVENT IT FROM GETTING TO THE HYBRID BATTERIES AND THEIR RELATED ELECTRONICS, THEREFORE ALLOWING WATER THAT GOT INTO THE BACK OF THE VEHICLE TO CAUSE THE COMPLETE FAILURE OF THE SYSTEM AND CREATE THE FIRE RISK. THIS VEHICLE HAS ALWAYS BEEN SERVICED BY THE DEALER. THERE IS NO REASON WATER SHOULD HAVE BEEN ABLE TO GET THROUGH TWO DIFFERENT BODY SEAMS THAT HAD NOT BEEN DAMAGED. MORE IMPORTANTLY, THERE SHOULD BE NO WAY THAT ANY LIQUID THAT GETS INTO THE BOTTOM OF THE VEHICLE SHOULD BE ABLE TO REACH THE HYBRID BATTERIES AND CREATE THIS DAMAGE AND THE RISK OF SYSTEM FAILURE AND FIRE.

I WAS IN 3 ACCIDENTS AND MY AIR BAGS DID NOT DEPLOYED. 1 ACCIDENT I WAS HIT IN THE BACK, I WAS NOT MOVING WHEN THE CAR HIT ME FROM BEHIND (ON THE FWY), HE MUST OF BEEN DRIVING AT A SPEED OF 45 MPH. I T-BONED A CAR GOING AT A SPEED OF APPROX. 35 MPH.

THE HYBRID SYSTEM LIGHT TURNED ON. NEXT WERE THE BRAKE AND ABS LIGHTS TURNED ON, THEN THE WAS STALLED IN THE MIDDLE OF THE ROAD. THE CAR WAS IN MOTION AND I WAS ABLE TO STEERED IT TO THE SIDE OF THE ROAD. IT WAS ON THE STREET ROAD. I CHECKED FOR THE RECALLS RELATED TO THE VIN, BUT NO RECALLS FOR THIS VEHICLE ALTHOUGH THERE WERE 6 RECALLS TOTAL. ONE OF THE RECALL RELATED TO THE INVERTER COOLANT. IT HAPPENED TO ME TWICE ONCE AT AROUND 120K AND NOW 135,828 MILES.MY VIN IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DASH CRACKING, STICKY TRUNK BUTTON, DOOR PAN ELS DISCOLORED . FIRST OWNER PURCHASED NEW. GARAGE KEEP ENTIRE PERIOD SINCE PURCHASE IN 08. I ALWAYS WANTED TO HAVE A LEXUS AND ON MY 50TH BITHDAY AND PURCHASED A NEW ONE. I WANTED A LEXUS BECAUSE IT MEANT QUALITY. I UNDERSTAND TOYOTA /LEXUS ISSUED A NOTICE TO DEALERS BUT NOT A RECALL NOTICE. I NEVER RECIEVED ANY NOTICE FROM MY LOCAL DEALER OR LEXUS REGARDING THIS DEFECT UNTIL THE REPLACEMENT PLAN HAD EXPIRED. CLASS ACTION SUIT WAS DROPPED WHEN TOYOTA/LEXUS AGREED TO REPLACE DASH AND DOOR PANELS BACK 10 YEARS AND NO MILAGE CAP ON CERTAIN VEHICLES, MINE INCLUDED. I WOULD LIKE THIS REPLACED IN A TIMELY FASHION AT NO CHARGE. I CAN'T EVEN TRADE OR SELL MY VEHICLE FOR REAL,VALUE OF A GARAGE KEPT VEHICLE WITH THESE ISSUES. WHY IS IT LEXUS CAN'T DO BETTER FOR ITS CUSTOMERS AND NOT LEAVE ME IN LIMBO? I WOULDN'T PURCHASE ANOTHER LEXUS OR TOYOTA IN THE FUTURE IF THE MANUFACTURE WON'T STAND IT'S PRODUCT. THIS COULD EFFECT UP 3.5 MILLION TOYOTA AND LEXUS VEHICLES. CAN THE DEPT OF,TRANSPORTATION CONTACT THE MANUFACTURE AND PUT A FIRE UNDER THEIR TAILS? I WOULD APPRECIATE ANY HELP AND GUIDANCE ON THIS ISUUE. THANKYOU FOR YOUR HELP.

MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.