LEXUS Complaints

PURCHASED A 2007 LEXUS LS460 ON MARCH 5TH, GOT A PREPURCHASE INSPECTION AND THERE ARE MULTIPLE THINGS THAT HAVE GONE WRONG. THE LATEST REPAIR NEEDED IS THE FUEL PRESSURE SENSOR, COSTS APPROX $1525 AT THE DEALER. I CONTACTED LEXUS TO SEE IF THIS WOULD BE PART OF THE RECALL AND CASE MANAGER AMANDA DEANTONIO STATED THAT BASED ON THE MILES, AGE AND MY SERVICE HISTORY, LOYALTY TO LEXUS, THEY CAN NOT ASSIST ME WITH GETTING THIS REPAIR DONE. I AM AWAITING A SUPERVISOR TO CALL ME BACK REGARDING THE REPAIR THAT I BELIEVE SHOULD BE COVERED UNDER THE "FUEL PRESSURE SENSOR" LEAK, ELF CAMPAIGN. ON MAY 15, 2015, THE GASKET WAS REPLACED AND THE FUEL PRESSURE SENSOR SEALING SURFACE WAS REPAIRED. I AM NOW LOOKING AT A SAFETY ISSUE WITH THIS VEHICLE I PURCHASED DUE THE FUEL PRESSURE SENSOR SHORTING OUT MY ECM, WHICH HAS CAUSED MY CAR NOT TO START. I AM ASKING LEXUS TO REPLACE THIS PART AT NO CHARGE DUE TO THE FAULTY PART. CONSEQUENTLY, THE FUEL PRESSURE SENSOR IS INSTALLED WHERE THE PLATING MATERIAL ON THE GASKET SEATING SURFACE IS.

I OWN A 2008 LEXUS GS 450H. I RECENTLY (MARCH 2018) HAD AN ISSUE WITH MY CAR THAT I NEED TO SHARE WITH THE NHTSA. WHEN STARTING MY CAR, I NOTICED THE SMELL OF GASOLINE WHILE SITTING IN THE DRIVER'S SEAT. I KNEW SOMETHING WAS OBVIOUSLY WRONG. I TOOK MY CAR TO THE NEAREST AUTO SHOP WHERE THEY TROUBLESHOT THE GASOLINE LEAK TO A FUEL PRESSURE PULSATION DAMPER ON THE FUEL RAIL OF THE ENGINE. AFTER DOING A LITTLE RESEARCH ON THE INTERNET, I HAVE DISCOVERED THERE HAVE BEEN MULTIPLE RECALLS FOR GASOLINE LEAKS IN THE ENGINE BAYS OF LEXUS VEHICLES. I DID BRING MY CAR TO THE DEALER FOR THE "ELF" RECALL IN 2015 WHICH COVERS THE FUEL PRESSURE SENSOR. WHEN READING ABOUT THE "9LA" AND THE "BLA" RECALLS, IT SEEMS THAT MY CAR DOES NOT FALL UNDER THE AFFECTED VEHICLES OF THESE RESPECTIVE RECALLS. SO WE HAVE A PROBLEM. I DID HAVE THE "LEAKY FUEL" RECALL FOR MY CAR PERFORMED BY THE LEXUS DEALERSHIP (3 YEARS AGO) BUT I STILL ENDED UP WITH AN EXTREMELY DANGEROUS AND POTENTIALLY FATAL CONDITION WITH GASOLINE LEAKING ON THE TOP OF MY ENGINE. AN ENGINE'S FUEL RAIL (AND THE FUEL RAIL COMPONENTS) IS AN ITEM THAT SHOULD BE EXPECTED TO LAST THE LIFE OF AN ENGINE WITHOUT LEAKS. I HAVE ATTACHED 2 PICTURES OF MY DEFECTIVE PART AS WELL AS THE INVOICE FOR THE REPAIR. I CURRENTLY HAVE POSSESSION OF THE DEFECTIVE PART AND WOULD LIKE TO HELP IN ANY WAY POSSIBLE WITH A NHTSA INVESTIGATION SO THIS EXTREMELY DANGEROUS CONDITION CAN BE ADDRESSED WITH A SOLUTION.

SUNROOF SHATTERED FOR NO REASON WHILE DRIVING ON CALIFORNIA HWY 580 NEAR BERKELEY, I HEARD A LOUD NOISE, COMBINATION THUD CRACKING SOUND, THINKING THAT THE CAR HAD BEEN STRUCK, EXCEPT THE CAR WAS NOT HIT OR UNDER AN OVERPASS; THE SUNROOF HAD SPONTANEOUSLY SHATTERED AND BROKE INTO PIECES. LUCKILY THE COVER WAS CLOSED AND THE GLASS DID NOT FALL ON US. IT WAS BOTH SCARY AND A SHOCK THAT THIS HAPPENED. THE GLASS IS DEFECTIVE. I WAS DRIVING ON THE HWY IN CLEAR CONDITIONS, NEAR BERKELEY CALIFORNIA ON 580, NO OVER PASS ABOVE THE CAR, NO OTHER CARS PASSING OR IN FRONT WHEN THE GLASS BROKE,NO TURNING INVOLVED. I HAVE TAKEN THE CAR TO MY LOCAL LEXUS DEALER, THEY SAID THAT THEY WOULD GET BACK TO ME IN A DAY OR TWO TO LET ME KNOW IF THEY WILL TAKE CARE OF THE DEFECT OR NOT.

WELL FROM MY UNDERSTANDING THE INTERIOR ( DASH BOARD AND DOOR PANELS-ALL FOUR) WERE TO BE REPLACED DUE TO A RECALL; THEY ALL HAD THIS STICKY RESIDUE ON THEM. THEY HAVE COMPLETED THE DASH BOARD BUT NOT THE DOOR PANELS. IT HAS BEEN QUIET SOME TIME AND WHENEVER I CALL ALL I EVER GET IS THAT THEY HAVE 3 PANELS AND THEY'RE JUST WAITING FOR THE FOURTH ONE TO COME IN. I'VE EVEN CALLED THE CORPORATE OFFICE OF LEXUS AND THEY DON'T SEEM TO HAVE ANY CONTROL OVER THIS EITHER. THE PLACE WHERE I TAKE MY CAR TO IS CHATHAM PARKWAY LEXUS LOCATED @ 1120 CHATHAM PARKWAY, SAVANNAH, GA. 31405 (912) 231-0005.

FUEL FUMES NOTICED COMING FROM UNDER HOOD AFTER VEHICLE IS TURNED OFF. MECHANIC CONFIRMS FUEL LEAK FROM FUEL RAIL NEAR PRESSURE SENSOR. MECHANIC WARNED OF FIRE CONCERN WITH ACTIVE FUEL LEAK. RECALL ELF PERFORMED ON VEHICLE IN 2015 THAT SHOULD HAVE PREVENTED LEAK BUT NOW FUEL LEAK IS PRESENT.

TL* THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO NORTH SIDE LEXUS (17925 NORTH FWY., HOUSTON, TX 77090). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE), 16V340000 (AIR BAGS), AND 13V030000 (VISIBILITY/WIPER). THE TECHNICIAN INFORMED THE CONTACT THAT THE PART THAT WAS NEEDED WAS A FUEL PRESSURE SENSOR; HOWEVER, IT WAS NOT INCLUDED IN THE NHTSA CAMPAIGN UMBER: 14V647000 FUEL SYSTEM, GASOLINE) RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE REMAINED AT THE DEALER AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.

BOUGHT CAR MAYBE TWO WEEKS AGO FIRST DAY FUEL LINE BUSTED, THIRD DAY SUSPENSION AND TIRES CAME APART, MY ELECTRICAL COMPONENTS UNDER THE HOOD ARE MOSTLY FRIED AND WORN OUT COULD CAUSE FOR, BRAKE LIGHTS UNCONTROLLABLE

I HAVE BEEN WAITING A LONG TIME TO GET THESE DEFECTIVE DOOR PANELS REPLACED ON MY LEXUS LS 460,2008 THESE PANNELS BECOME STICKY MOLTEN ,DISINTEGRATING IN SUMMER WHEN PARKED OUT DOOR

WE HAVE COMPLAINED ABOUT OUR AIR BAG ON THE DRIVER SIDE FOR YEARS BEFORE THE RECALL. WE HAVE YET TO GET THIS CORRECTED EVEN AFTER SERVICE CLAIM TO HAVE REPAIRED OR REPLACE AIRBAG. I AM ASKING FOR HELP ON THIS SITUATION IT HAS BEEN TO LONG DEALING WITH. NOW DEALERSHIP ASKING ME TO PAY ADDITIONAL MONIES AND THEY ARE NOT SURE WHAT THE PROBLEM IS? WE HAVE NOT HAD ANY ACCIDENT JUST AIRBAG LIGHTS STAYS ON.

TAKATA AIR BAG RECALL; RECEIVED NOTICE OF RECALL IN FEBRUARY, 2017; AS OF 3/19/2018, WE HAVE HAD NO CORRESPONDENCE TO SCHEDULE REPAIR