LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2004 LEXUS GX
    - SAN DIEGO, CA

    DASHBOARD HAS BECOME STICKY, CRACKED, AND IS NOW SO SHINY WE HAVE TO DRAPE A TOWEL OVER THE DASH AS HEADLIGHT GLARE MAKES DRIVING AT NIGHT VERY DANGEROUS. LEXUS ACKNOWLEDGES THEY HAD A BAD BATCH OF DASHBOARDS AND NO LONGER USES THAT VENDOR. LEXUS CORPORATE HAS RESPECTFULLY DECLINED REPAIR CLAIMING THE ISSUE DID NOT SURFACE UNTIL LIMITED WINDOW EXPIRED. PREVIOUS CLASS ACTION LAWSUIT.

    Source: NHTSA WEB SITE
  • 2013 LEXUS RX350
    - MARTINSVILLE, VA

    2013 LEXUS R-350. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND BRAKE SYSTEM FAILURE ACCIDENT. *SMD *TR

    Source: CONSUMER LETTER
  • 2007 LEXUS RX350
    - GRAND JUNCTION, CO

    TL* THE CONTACT OWNED A 2007 LEXUS RX350. WHEN THE VEHICLE WAS SHIFTED INTO DRIVE, IT ACCELERATED UNEXPECTEDLY. EVEN WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE COULD NOT BE STOPPED. AS A RESULT, THE VEHICLE WAS INVOLVED IN A ROLLOVER COLLISION. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A STORAGE YARD WHERE IT WAS DEEMED DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN AN ACTIVE RECALL. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM A CONCUSSION. THE FAILURE MILEAGE WAS APPROXIMATELY 163,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 LEXUS RX350
    - JAMISON, PA

    MY LEXUS HAS JUST 50,000 MILES ON IT GARAGE KEPT, JUST WAS TOLD MY RACK&PINION GEAR WAS LEAKING TO THE TUNE OF 1800.00 DOLLARS. I WAS LOOKING UP LEXUS FORUMS ON LINE, THERE IS QUITE OF LEXUS OWNER'S THAT HAVE THE SAME PROBLEM. AND IF YOU DON`T TAKE CARE OF THIS PROBLEM IT COULD BE QUITE DANGEROUS. I THINK LEXUS SHOULD REIMBURSE OWNER'S FOR THERE OUT OF POCKET EXPENSES.

    Source: NHTSA WEB SITE
  • 2008 LEXUS RX HYBRID
    - IRVINE, CA

    MY VEHICLE WAS IN MOTION AND FAILED TO PROPERLY BREAK WHICH THEREFORE ENDED HITTING AN OLDER MODEL BMW AT APPROX 45MPH. THE AIRBAGS INFLATED SENDING SOME TYPE OF METAL SHARDS TO MY RIGHT LOWER ABDOMEN THAT RESULTED IN MASSIVE BLEEDING. *TT *JS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2006 LEXUS IS 350
    - FONTANA, CA

    THERE IS A CHANGE IN THE VEHICLE BRAKE PEDAL FEEL ITS NOT FIRM ANYMORE IT ALMOST GOES TO THE FLOOR AND IF I STEP A LITTLE HARDER THE PEDAL GOES ALL THE WAY DOWN I CHECK AND BLEED THE BRAKES FRONT AND REAR AND STILL NOT FEELING FIRM THE BRAKE PEDAL I SEE THAT SOME CARS SAME MODEL AND YEAR AS MINE HAVE A RECALL FOR THE MASTER CYLINDER BRAKES BUT NOT MINE

    Source: NHTSA WEB SITE
  • 2010 LEXUS HS 250 HYBRID
    - MOUNT DORA, FL

    THIS CAR HAS HAD 7 RECALLS. WHEN YOU REVIEW THE CARFAX OR NHTSA WEBSITE, IT ONLY SHOW OPEN RECALLS. THE REAR SUSPENSION PROBLEM WAS ORIGINALLY RECALLED 08/02/12 RECALL NUMBER 12V37-3000, DEALERS WERE INSTRUCTED TO INSPECT FOR LOOSE TIE-ROD NUTS AND REPLACE AS NEEDED. THEN 08/28/13 RECALL NOTICE 13V383-000 WAS ISSUED AND THE REAR TIE RODS WILL BE ENCASED IN EPOXY TO PREVENT FUTURE ENVIRONMENTAL DAMAGE. SINCE THIS DIDN'T WORK, IT WAS REPLACED WITH RECALL 16V596-000 ON 08/12/16. THIS RECALL SUPERSEDED 13V-383, THE AFFECTED VEHICLES THAT WERE PREVIOUSLY RECALLED BUT DID NOT HAVE BOTH SUSPENSION ARMS REPLACED. THOSE VEHICLES WERE SUPPOSED TO HAVE THEM REPLACED AND ENCAPSULATE THE LOCKNUTS. HERE IS THE PROBLEM... WITHIN 7 MONTHS OF NORMAL DRIVING, NO POTHOLES, NO SPEED BUMPS, THE CAR IS SO FAR OUT OF ALIGNMENT IT RUINED 2 REAR TIRES. PLUS, THE CAR CAN'T BE ALIGNED WITHOUT REPLACING THE TIE RODS TO THE COST OF $735! LEXUS REFUSES TO PAY FOR THIS SINCE IT IS OUT OF WARRANTY. THIS IS A RECALL THAT DID NOT FIX THE PROBLEM.

    Source: NHTSA WEB SITE
  • 2008 LEXUS ES350
    - MCALLEN, TX

    TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NORTH PARK LEXUS OF SAN ANTONIO AT (210) 308-8900 (611 LOCKHILL SELMA RD, SAN ANTONIO, TX 78216) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2014 LEXUS IS 250
    - WINSTON SALEM, NC

    WHEN LOCKING CAR WITH REMOTE, THE GAS DOOR POPS OPEN. THIS IS THE 2ND IS 250 2014 THAT DID THIS.

    Source: NHTSA WEB SITE
  • 2012 LEXUS ES350
    - MARIETTA, GA

    TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (NALLEY LEXUS ROSWELL LOCATED 980 MANSELL RD, ROSWELL, GA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE