LEXUS Complaints

INTERIOR DOOR PANELS AND GLOVE COMPARTMENT BECOME STICKY AND SHINY WHEN THE CAR IS IN THE SUN FOR ANY PERIOD OF TIME. LEXUS USED INFERIOR MATERIALS AND IS NOT STANDING BEHIND THEIR DEFECT. THIS REFLECTS POORLY, ESPECIALLY FOR A PRESUMABLY LUXURY BRAND.

I RECEIVED A RECALL A FEW YEARS AGO PERTAINING TO THE ENGINE LEAKING OIL. THE CAR LEAKS 4 QUARTS OF FULL SYNTHETIC OIL MONTHLY. HOW DO I GO ABOUT GETTING MY VEHICLE FIXED? I WOULD LIKE TO TAKE IT TO LEXUS MCGRATH IN CHICAGO TO HAVE THEM REPAIR MY ENGINE. THANK YOU.

OIL HOSE LEAK. OIL PIPE WHICH CONNECTS TO THE ENGINE. WHILE DRIVING THE HOSE WILL LEAK AND YOU WILL NEVER BE ADVISED THAT THE OIL IS LOW. "A SERVICE BULLETIN" WENT OUT TO REPLACE THE PLASTIC HOSE TO METAL. WHEN YOU TAKE THE CAR TO THE DEALERSHIP THEY TRY TO TELL YOU ITS NOT A SAFETY ISSUE BUT AN ENGINE NOT RECEIVING OIL AND YOUR TRUCK JUST BREAKING DOWN IS A SAFETY ISSUE.

STEERING COLUMN RATTLING / CLINGING. THIS IS MY SECOND COMPLAINT. THIS IS A SERIOUS PROBLEM THAT NEEDS TO BE ADDRESS BY THE MANUFACTURER. HOPE WE WILL NOT WAIT UNTIL SOMEBODY OR A FAMILY LOSES THEIR LIFE.

PASSENGER WIPER WAS STREAKING; ASSUMED THE BLADE NEEDED REPLACING. INSTEAD, LEARNED THAT THE ARM WAS BENT, CAUSING THE WIPER TO HIT THE INTERIOR OF THE HOOD AND HAS CAUSED PAINT TO RUB OFF ON THE HOOD. OUR LEXUS IS ONLY TAKEN THROUGH A TOUCH LESS CAR WASH OR THE ONE AT THE LEXUS DEALERSHIP. THE PASSENGER WIPER IS IMPOSSIBLE TO LIFT GIVEN ITS TUCKED POSITION. I DO NOT SEE HOW THIS COULD HAVE HAPPENED BY REMOVING SNOW FROM THE WINDSHIELD.

ON NOVEMBER 8, 2017, I WAS INVOLVED IN A TRAFFIC ACCIDENT IN SANTA MONICA, CA AS I WAS MAKING A LEFT TURN FROM AN ALLEY ONTO A TWO-LANE RESIDENTIAL STREET. THE OTHER VEHICLE STRUCK ME ON THE LEFT FRONT CORNER OF MY CAR. WHILE THE AIRBAGS OF THE OTHER CAR WERE DEPLOYED , NONE OF MY AIRBAGS WERE DEPLOYED. FURTHER, MY SHOULDER BELT FAILED TO PROPERLY RESTRAIN ME AND THE TOP OF MY HEAD STRUCK THE LEFT 'A-PILLAR'. SOON AFTER THE ACCIDENT, I REQUESTED THAT LEXUS DOWNLOAD MY CAR'S EDR( AKA "BLACK BOX" ). THE INJURY TO THE TOP OF MY HEAD DID NOT TURN OUT TO BE SERIOUS. HOWEVER, ABOUT 2-3 WEEKS FOLLOWING THE ACCIDENT, I STARTED HAVING PAIN IN MY LOWER RIGHT ABDOMEN. THIS WAS SOON THEREAFTER DIAGNOSED AS A RIGHT SIDE INGUINAL HERNIA. ABOUT THIS SAME TIME, I RECEIVED A DOWNLOAD OF THE RAW DATA FROM MY CAR'S EDR. I WAS ABLE TO COMPUTE THAT I EXPERIENCED A 20 G FORCE TOWARDS THE LEFT FRONT CORNER OF MY VEHICLE. MY CONCLUSION IS THAT MY BODY WAS FORCED UPWARDS AND TORQUED TO THE LEFT DURING THE ACCIDENT WITH A FORCE EQUAL TO 20 TIMES MY BODY WEIGHT. I CONCLUDE THAT THIS CAUSED THE INJURY LEADING TO THE HERNIA. WHEN I FIRST CONTACTED LEXUS LAST NOVEMBER, I INDICATED THAT I BELIEVED THERE WAS A "SAFETY GAP" IN MY VEHICLE. WHILE I ACCEPT THAT THE AIR BAGS DID NOT DEPLOY, I STRONGLY BELIEVE THAT THE SHOULDER BELT SHOULD HAVE PRECLUDED MY HEAD HITTING THE "A-PILLAR' AND THE INJURY TO MY LOWER RIGHT ABDOMEN. AFTER MUCH DELAY, I FINALLY RECEIVED A RESPONSE FROM TOYOTA ON FEBRUARY 8, 2018. IN A BRIEF, DISMISSIVE ONE-PAGE LETTER, THEIR RESPONSE WAS THAT MY CAR PERFORMED PROPERLY DURING THE ACCIDENT. IN THIS LETTER, THEY FAILED TO EVEN MENTION THE FAILURE OF MY SHOULDER BELT TO PROPERLY RESTRAIN ME. BASED ON EARLIER CONVERSATIONS VIA PHONE WITH LEXUS, I HAD BEEN EXPECTING A REPORT PREPARED BY LEXUS SAFETY ENGINEERS. IN CONCLUSION, I WILL NOT PURCHASE ANOTHER LEXUS VEHICLE.

DRIVER SIDE MIRROR DOES NOT LOCK INTO POSITION. WHEN DRIVING, WIND CAUSES SIDE MIRROR HOUSING TO MOVE AFFECTING VISIBILITY AND CAUSING UNSAFE CONDITION.

TL* THE CONTACT'S WIFE OWNS A 2010 LEXUS HS 250 HYBRID. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED. THE MALFUNCTION INDICATOR LAMP, SLIP INDICATOR LAMP, BRAKE WARNING INDICATOR, AND MASTER INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS CURRENTLY BEING REPAIRED AT LEXUS OF ROUTE 10 (130 NJ-10, WHIPPANY, NJ 07981, (973) 319-7900) WHERE IT WAS DIAGNOSED THAT THE POWER INVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO PAY HALF OF THE FEE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. THE VIN WAS UNAVAILABLE.

AFTER THE VEHICLE BEEN WORKING PERFECTLY, AFTER OVERNIGHT THE VARIOUS WARNING LAMPS, INCLUDING THE MAL FUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, MASTER WARNING LIGHT, AND CHECK VSC SYSTEM MESSAGE SHOWED UP ON THE INSTRUMENT PANEL. WHEN THE VEHICLE WERE IN MOTION, THE BREAKS WENT IN BLANK, CONTINUING RUNNING EVEN WITH THE BREAK PEDAL PRESSED. THE VEHICLE ONLY STOPED WITH THE EMERGENCY BREAKS. AFTER GET THE VEHICLE CHECKED AT MY NEAREST LEXUS DEALER, THE SERVICE ADVISOR INDICATE THAN THE ISSUE HAS BEEN CAUSED BY THE ACTUATOR AND THE BREAK MASTER CYLINDER, WHICH WOULD COST $4,595 PLUS TAX.

TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE DRIVING APPROXIMATELY 55 TO 60 MPH. THE ANTI-LOCK BRAKE SYSTEM WARNING INDICATOR ILLUMINATED, INDICATING TO "STOP THE VEHICLE AND CONTACT THE DEALER". THE VEHICLE WAS TOWED TO NALLEY LEXUS SMYRNA IN SMYRNA, GA (PHONE: 404 994-4322) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR FAILED. THE BRAKE ACTUATOR WAS REPLACED; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT HEARD A CLACKING NOISE WHILE BRAKING AND REVERSING. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKE ENHANCEMENT WARRANTY PROGRAM ENDED IN DECEMBER OF 2017. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. *TT *TR