LEXUS Complaints

TAKATA RECALL. I RECEIVED AN INTERIM RECALL NOTICE ON 02-23-2017. I AM STILL WAITING FOR A NOTICE THAT REPLACEMENT PARTS ARE AVAILABLE. I HAVE TRIED SEVERAL TIMES VIA EMAIL TO DISCUSS THE DELAY BUT LEXUS REPRESENTATIVES REFUSE TO RESPOND TO MY QUESTIONS VIA EMAIL. THEY INSIST I CONTACT THEM BY TELEPHONE.

LEXUS RX350 HAS NO AC BUTTON ON THE DASH BOARD. IT HAS A VOICE COMMAND WHICH IS INEFFECTIVE. THE AC STAYS ON ALL THE TIME WHEN THE CAR IS RUNNING AND WITH FAN ON. THERE ARE 4 MONTHS OUT OF A YEAR ONE DOES NOT NEED AC ON, JUST AIR IS ENOUGH. IN ORDER TO ACHIEVE JUST AIR (NO AC ON), ONE HAS TO USE A COMPUTER MOUSE ON BOARD GO TO THE MENU, CLICK ON CLIMATE CONTROL, THEN CLICK ON AC TO TURN OFF AC WHILE DRIVING THE CAR. THIS ON BOARD COMPUTER MANEUVERING WHILE DRIVING IS A MAJOR SAFETY ISSUE. IT IS ANALOGOUS TO TEXTING WHILE DRIVING! I ALMOST GOT INTO AN ACCIDENT WHILE PERFORMING TURNING OF AC TASK WHILE DRIVING. WHEN I USED THE VOICE COMMAND ON BOARD AND ASKED TO TURN OFF THE AC, THE SYSTEM TURN OFF THE ENTIRE SYSTEM. I CONTACTED LEXUS ABOUT THIS AND REQUESTED EITHER TO INSTALL AN AC BUTTON ON THE DASHBOARD OR UPGRADE THE VOICE COMMAND SOFTWARE SUCH THAT IT WILL TURN OFF JUST THE AC INSTEAD OF TURNING OFF THE ENTIRE SYSTEM. LEXUS REFUSED THIS SAFETY ISSUE. I REQUEST NHTSA TO ORDER LEXUS TO CORR3CT THE SAFETY ISSUE EITHER BY INSTALLING AN AC BUTTON ON THE DASHBOARD OR UPGRADE THE VOICE COMMAND SOFTWARE. THANKS MUCH.

TAKATA RECALL- TOOK MY CAR TO THE LEXUS DEALERSHIP IN HONOLULU HI FOR THE RECALL ON THE PASSENGER SIDE AIRBAG WHICH THEY CLAIMED IT WAS COMPLETED AND RESOLVED. TWO DAYS LATER THE AIRBAG LIGHT ON DASH WOULD BLINK. I CALLED THEM TO LET THEM KNOW AND WE MADE AN APPT. WHEN I TOOK THE LEXUS BACK THEY DID A DIAGNOSTIC TEST AND CLAIMED THE DRIVERS SIDE AIRBAG NEEDED TO BE REPAIRED AT A $4,000.00. I FEEL IT SHOULD BE REPAIRED AT $0.00. IF YOU CAN, PLEASE HELP. THE SERVICE MANAGER THERE IS NOT HELPFUL AT ALL.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LOUISVILLE IN LOUISVILLE, KENTUCKY WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. I HAVE BEEN NOTIFIED BY TK HOLDINGS, INC., THAT MY VEHICLE CONTAINS A DEFECTIVE AIRBAG INFLATOR AND IS UNDER RECALL. I HAVE NOTIFIED MY LOCAL DEALER, HENDRICK LEXUS, AND HAVE BEEN TOLD THAT REPLACEMENT PARTS ARE NOT AVAILABLE AND THAT THEY HAVE NO DATE WHEN PARTS WILL BE AVAILABLE.

I WAS NOTIFIED BY DEALER LONGO AND TOYOTA'S LEXUS DIVISION IN MID-2016 AND NOTIFIED BY NHTSA IN JAN 2017 THAT REMAINS UNRESOLVED. WOULD APPRECIATE ADVISE WHAT KIND ACTION SHOULD BE TAKEN ?! IT IS DANGEROUS IN THIS HIGH TRAFFIC TOWN OF LOS ANGELES WHENEVER ACCIDENTS HAPPEN READILY !!

I HAVE PROBLEM WITH MY LEXUS GS300 129000 MILES, ENGINE RUN ROUGHLY AT IDLE AND IT BURNS OIL LIKE CRAZY, EVERY 1000 MILES I ADD ABOUT 2.5 Q OF OIL. LOOKS LIKE ITS CARBON BUILD-UP ISSUE ON INTERIOR VALVES AND COMPONENTS , I'M SCARED VEHICLE CAN STALL. DEALER DON'T WANT TO DO ANYTHING ABOUT THAT BECAUSE IT'S OUT OF WARRANTY ALREADY. PLEASE HELP.

TAKATA RECALL AND ELECTRICAL FAILURES. LEXUS RECALLED VEHICLE IN JAN 2017 WARNING THAT NO ONE SHOULD SIT IN FRONT SEAT FOR DURATION. NO PROVISION FOR A REPLACEMENT VEHICLE WAS MENTIONED. IT HAS BEEN 10 MONTHS OF NOT BEING ABLE TO USE FRONT SEAT. THEY SAY THE PARTS WILL BE AVAILABLE IN DECEMBER. OUR VEHICLE IS ALSO GETTING MY WIFE STRANDED. WE HAVE GONE THROUGH 3 BATTERIES IN 3 YEARS. LEXUS REFUSES TO FIX IT. PLEASE REFERENCE ATTACHED RECALL LETTER. I WAS NOT ABLE TO ATTACH THE COMPLETE SET OF DOCS WITH DETAILED DESCRIPTION DUE TO FILE SIZE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT NOTIFIED A LOCAL DEALER. THE MANUFACTURER STATED THAT THE REMEDY PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*BF UPDATED 8/1/18*JB

TAKATA RECALL: WE RECEIVED THE RECALL IN JANUARY 2017. WE CAN NOT HAVE ANY PASSENGERS IN THE FRONT SEAT. IT IS NOW, OCTOBER AND THEY ARE SAYING IT MAY BE DECEMBER BUT THEY ARE NO LONGER SURE. THIS IS RIDICULOUS. I WANT TO BE ABLE TO DRIVE PASSENGERS IN MY CAR!!