LEXUS Complaints

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LOUISVILLE IN LOUISVILLE, KENTUCKY WAS MADE AWARE OF THE RECALL AND STATED THAT PARTS WERE UNAVAILABLE. IN ADDITION, THE DEALER STATED THAT THE PARTS COULD ONLY BE ORDERED TWO AT A TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 11/12/17/*BF

TAKATA RECALL: IN JANUARY, 2017, WE RECEIVED NOTICE FROM LEXUS OF THE RECALL FOR THE RIGHT FRONT AIRBAG, NHTSA RECALL 17V006. AFTER WAITING SEVERAL MONTHS TO HEAR FROM THE DEALER, WE CALLED THEM ON 04/27/17 TO INQUIRE REGARDING STATUS OF AIRBAG REPLACEMENT AND WAS TOLD IT SHOULD BE IN MID-JUNE. HAVING HEARD NOTHING, WE CALLED AGAIN ON 07/17/17 AND WAS THEN TOLD IT WOULD BE DECEMBER. WE CALLED TODAY, 10/18/17, TO CONFIRM REPLACEMENT OF THE AIRBAG IN DECEMBER AND WAS TOLD THEY HAVE NO IDEA WHEN THIS WOULD TAKE PLACE. WE HAVE NOT RECEIVED A FOLLOW-UP NOTICE FROM LEXUS REGARDING THIS LENGTHY DELAY. WE WERE TOLD BY THE DEALER TO CONTACT LEXUS CUSTOMER SERVICE OR SEE WHAT INFORMATION WAS AVAILABLE ON LEXUS WEBSITE. WE ARE WONDERING IF THIS MEANS LEXUS IS NOT CORRESPONDING WITH THEIR DEALERS SO THAT RECALL INFORMATION CAN BE GIVEN TO THE CAR OWNERS. WE HAVE; HOWEVER, RECEIVED NOTICE REGARDING THE AUTO AIRBAG SETTLEMENT. WE ARE VERY PATIENT PEOPLE; HOWEVER, A RESPONSE FROM THE DEALER OFFERING LITTLE TO NO INFORMATION ABOUT THE RECALL IS WHAT PROMPTED THIS COMPLAINT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PLAZA LEXUS (777 DECKER LN, CREVE COEUR, MO 63141 (314) 720-6048) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERB CHAMBERS LEXUS IN HINGHAM, MASSACHUSETTS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WOULD NOT BECOME AVAILABLE UNTIL NOVEMBER OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT AVAILABLE.

TAKATA RECALL - I WAS NOTIFIED IN JANUARY 2017 FOR THE RECALL AND IT IS NOW OCTOBER 17, 2017 AND NO REPAIR HAS BEEN MADE.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING 75 MPH, THE SIDE CURTAIN AIR BAGS DEPLOYED WHILE DRIVING ON UNEVEN PAVEMENT. THE FAILURE OCCURRED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CHARLES BARKER LEXUS VIRGINIA BEACH, 3909 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED AN INVESTIGATOR TO DIAGNOSE THE VEHICLE. THE CONTACT WAS UNABLE TO CONTACT ANYONE CONCERNING THE RESULTS OF THE DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

PURCHASED A 98 GS300 SIX MONTHS AGO AND MY VSC, ABS, BRAKE LIGHT AND CHECK ENGINE WARNING GAUGES CAME UP AND WILL NOT GO AWAY. DID SOME RESEARCH AND FOUND OUT THE BRAKE MASTER CYLINDER, THROTTLE POSITION SENSOR AND THROTTLE POSITION ACTUATOR WERE THE PROBLEMS. WITH THESE FEW ITEMS GONE BAD MY CAR PRODUCES LITTLE TO NO POWER DURING ACCELERATION. THE CAR BARELY GETS UP TO 45 MPH WITH ACCELERATION PEDAL ALL THE WAY DOWN TO THE FLOOR. WITH THE VSC GONE BAD THERE IS AN ALARM THAT STRETCHES TO UNCOMFORTABLE HEARING LEVELS THAT' HURTS LIKE THE DEVIL. MY CAR WILL LITERALLY STOP IN THE MIDDLE OF CRUISING AND WON'T PICK UP ANY SPEED UNLESS I HAVE MY FOOT PEDAL ALL THE WAY DOWN TO THE FLOOR, WHICH ALSO OFTEN TIMES CAUSES IT TO TURN OFF ON HIGHWAYS, ALL TYPES OF STREETS AND OTHER AREAS. ALSO WITH THESE ITEMS GONE BAD MY CAR SHIFTS SO HARD TO THE POINT WHERE IT JUMPS WHENEVER I SHIFT INTO ANY POSITION. ALL IN ALL THE VEHICLE, I FEEL , IS TOO DANGEROUS TO DRIVE AT THIS TIME

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF RICHMOND AT 804-323-7695 AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT ALSO CALLED CHARLES BARKER LEXUS IN NEWPORT NEWS AT 757-234-6000 AND SCHEDULED AN APPOINTMENT; HOWEVER, THEY LATER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT WHAT ZONE HER VEHICLE WAS IN, AND ADVISED HER TO CONTACT THE LOCAL DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I TOOK MY CAR INTO THE DEALER TWICE FOR THE OIL CONSUMPTION ISSUES DURING THE PERIOD THEY OFFERED IT. I WAS TURNED AWAY BOTH TIMES AND ONLY AFTER THE "REPAIR PERIOD" ENDED WAS I INFORMED THAT THERE WAS ONE TO BEGIN WITH. I'VE READ ABOUT MULTIPLE PEOPLE HAVING THE RECALL PERFORMED WHO HAD THE SAME PROBLEM AS ME. MY CARE NOW NEEDS TWO TO THREE QUARTS OF OIL PER MONTH AND I WAS SCREWED OUT OF MY REPAIR. NOW WE HAVE THE AIRBAG LIGHT. I'VE READ QUITE A FEW THINGS ONLINE ABOUT TEMPORARILY REPAIRING THIS AIRBAG HARNESS MYSELF BUT THATS NOT A SOLUTION TO THE ACTUAL PROBLEM. MY CHILDREN ARE IN THIS VEHICLE DAILY AND NOT HAVING A FULLY FUNCTIONAL AIRBAG SYSTEM IS NOT AT ALL SAFE.