LEXUS Complaints

On at least 7 occasions the driver was TRAPPED inside the vehicle. The car failed to start and the doors and windows locked. If the driver had not had a cell phone to make an emergency call he would have been locked inside until someone discovered the problem. Had this happened in Phoenix, AZ in the summer, there is a very good chance the driver would have been dead before he was rescued. The last time was December 11, 2025. We replaced the starter battery for 2nd time in 2 years and 40K miles.

TX hood flutter at highway speeds, dealer acknowledged the issue but not able to resolve the issue, as he was able to see hood issue with other TX models.

My ABS Brake System warning lights all came on a few days ago, giving me error codes c1253 and c1256. These codes pertain to a manufacturers defect with Lexus, wherein Lexus generated a customer convenience program that said any LS460 that is less than 10 yrs old OR less than 150k miles can be brought to any dealer and have this brake system replaced at Lexus expense. Please see the attached Lexus notice to dealers. My car is 13 yrs old BUT has only 108k miles; so I asked Lexus Corporate to approve my repair and they denied it due to age. This is a SAFETY issue due to a manufacturers defect from Lexus; therefore I should not have to pay for something simply because I have a low mileage car. Lexus should pay for this due to it being a SAFETY issue. Please help me get Lexus to do so. BTW, I am a long-term Lexus customer having purchased 5 Lexus cars.

I was driving on the highway when all of a sudden the sunroof glass exploded out of no where.

My vehicle has 39800 miles (64k kms). I have the exact same issue with my driver side heated seat. The lowest setting may take time to warm up then gets scorching hot. Eventually after heating it up, I will turn it off manually to stop heating it, as it burns. My wife also mentions that the passenger side as well doesn’t seem to heat much. At this low of kms, I should not have this issue but saw someone else have the exact same issue. I have not taken it to the dealer yet as I fear they will charge a fee just to verify the problem. I have an old ES300 and I do not have this problem with the heard seat. My trim level is also the ultra luxury.

The contact called on behalf of the owner of a 2013 Lexus GS 350. The contact stated that while his daughter was driving at an undisclosed speed, there was an abnormal sound coming from the vehicle while making a right or left turn, and the steering wheel was moved all the way. The contact stated that it felt like the tires were driving over a bumpy road. In addition, the vehicle independently veered to the left while driving. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that the steering wheel electronic control unit had failed. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 12V221000 (STEERING); however, the VIN was not included. The manufacturer was not contacted. The failure mileage was approximately 71,000.

The contact owns a 2021 Lexus RX 350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Authorized dealership service department (Toyota West/Germain Automotive Group) performed structural repairs and released a vehicle back to me as safe. I operated this vehicle on public highways with my child. Upon subsequent inspection, the same dealership declared the vehicle a 'Total Loss' due to structural frame damage caused by their own technician. The dealership knowingly allowed a structurally compromised, unsafe vehicle to be driven off their lot without disclosing the safety risks.

While driving at interstate highway speed at approximately 70 mph in heavy rush hour traffic, the vehicle suddenly made a popping sound and immediately lost all engine power. The accelerator became unresponsive, and the vehicle rapidly decelerated without warning. I was forced to coast across lanes to the shoulder to avoid a collision. The engine shut down completely and the vehicle would not restart. This created a serious risk of injury or death due to loss of power in high-speed traffic. The vehicle had to be towed and is currently undrivable. Prior to this incident, the vehicle had a long history of repeated engine misfires. Spark plugs were replaced twice, and a fuel line repair was performed. Despite these repairs, the misfires continued. The sudden engine shutdown occurred without warning.

The contact owns a 2021 Lexus ES-300H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.