LEXUS Complaints

I was dropping my husband off at cardiac rehab. I was stopped and had my foot on the brake suddenly the car launched forward into the back of a car parked in front of me. The other driver got out of the car and said he wasn't hurt. We were able to drive the car home stopping 3 times to pull pieces of the car off that were dragging on the road. We took the car to a mechanic at the end of the road. He scanned the codes for us. Pre-collision 2 ClAll ; Intuitive Park Assist ClAll Front Sensor Comm. Circuit ; Front Recognition Camera ClAll ; Lane Keeping Assist ClAll Front Radar Sensor Incorrect Axial Gap ; BCM B124B Light Source Sensor Open/Short. The insurance adjustor totaled the car and they picked it up today. No warning lights showed up on the dash until after the accident.

The contact owns a 2024 Lexus GX 550. The contact stated that while operating the vehicle, the instrument cluster momentarily turned black. The vehicle was taken to the local dealer, where the failure could not be duplicated, and no service was performed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 8,000.

Developed a fuel leak at the tank that has previously been exactly described as a recall on the exact year make and model of this vehicle however, when entering my VIN it does not show my VIN number as being affected. I feel there has been a mistake on the Vin number range. However, Lexus refuses to handle the issue under the recall since the VIN number does not trigger as such.

FORMAL COMPLAINT: CONSUMER FRAUD & SAFETY VIOLATION Dealership: Germain Toyota West (Columbus, OH) Case Reference: #[XXX] ?To the Consumer Protection Division: ?I am filing a formal complaint regarding Theft by Deception, Gross Negligence, and Reckless Endangerment by this dealership. ?1. THEFT & BILLING FRAUD On Oct 24, 2025, the dealership charged me $455.00 for labor to install rear sway bar links. I provided my own parts. The technician (Maciah Houpe) failed to install the parts but still charged me. He later admitted via text message: "I did not do your rear links... you didn't pay for rear links." The dealership has refused to refund this money despite the written confession. ?2. PROPERTY DESTRUCTION During the attempted repair, the technician used excessive force and bent the vehicle's "wheel rod" (Tie Rod), destroying the steering geometry. The technician later admitted to a witness that he was fired for "bending the wheel rod" on my vehicle. ?3. RECKLESS ENDANGERMENT (SAFETY VIOLATION) The dealership released the vehicle to my family on Oct 26, representing it as "safe." After a near-miss incident on [XXX] where the steering failed at highway speeds, Management admitted to my wife that they knew the vehicle "might be lucky to make it to the North Side" before failing. They knowingly released a vehicle with a critical safety defect onto a public highway. ?4. RETALIATION When I contacted Toyota Corporate to complain, the technician texted me: "You blew up the spot coming through Toyota... they can't help you." The dealership then revoked a "cure offer" (towing/rental) purely as retaliation for my consumer complaint. ?ATTACHED EVIDENCE: Please see the attached "Master Case Brief" and "Exhibit A" (PDFs). These contain the full legal timeline and the Text Message Logs where the employee confesses to the theft and damage. ?I have served the dealership a Notice of Intent to Sue. I am requesting an immediate investigation into this franchise's billing fraud INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

I own a 2017 Lexus IS 200t that is experiencing fuel pump failure. Although I checked my VIN and confirmed there are no open recalls listed, the symptoms match the known fuel pump issues affecting other Lexus vehicles from similar model years. The only reason my vehicle is not included is because my VIN falls outside of the specific batch covered by the recall, even though 2016 and 2017 models share the same problem. Because I am experiencing the identical safety concerns reported in the recall—such as potential engine stalling and loss of power—I believe my vehicle should be considered part of the affected group. It is not safe or fair that some 2017 models are excluded based solely on VIN range when the defect clearly exists in other units as well. My vehicle is showing the same failure and should be eligible for the same repair or recall coverage. If you’d like, I can also format this as an email, a letter to Lexus corporate, or a service request message.

A known issue with the Brake Actuator failing. Lexus/Toyota will not fix. Family driven vehicle that Im afraid could result in accident

The contact owns a 2021 Lexus RX 350. The contact stated that upon starting the vehicle, the air bag malfunction warning light was illuminated. The contact stated that the SRS alert message was displayed. The passenger’s side seat belt warning light was illuminated for two minutes. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags). The local dealer was contacted and confirmed that the repair was not available until January 2026 for the West Coast. The dealer informed the contact about a possible diagnostic test. The vehicle was not diagnosed or repaired. The dealer declined to accept a Trade-In due to the recall. The manufacturer was contacted and confirmed that the repair was not available and offered the contact a rental vehicle. The failure mileage was approximately 76,000.

Car has a brake malfunction. There was a recall issued for this model in 2013 for this year and model, yet they only included some VIN#'s in the recall when they know most if not all of these models have the problem. Recall: 13V235000 "Model year 2010 Lexus HS250h vehicles manufactured June 19, 2009, through October 9, 2009. Nitrogen gas from a component of the brake booster pump assembly could leak into the brake fluid." My car was manufactured during this period yet is still not included in the recall list. Lexus is absolutely responsible for a brake booster replacement, yet they refuse to accept responsibility. My car has always had odd braking on slick grounds, it has always skipped and slipped forward needing a larger breaking distance than a normal vehicle. Now my dash is lit up like a christmas tree due to a manufacturing malfunction. More VIN#'s need to be added to this Break recall. Please issue a safety investigation into this matter as more vehicles need to be included.

The car battery goes dead when car not used in 14days, or not driven on freeway long enough to top off battery. We've had to jump it for being in a cool garage for a couple of days, and the battery is only 2yrs old. The car needs a stronger battery.

The contact owns a 2021 Lexus RX-450H. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that whenever a handbag was placed on the front passenger’s seat, the air bag warning light illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.