LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2011 LEXUS IS 250
    - BELLFLOWER, CA

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE CERRITOS LEXUS DEALER (18800 STUDEBAKER RD, CERRITOS, CA 90703, PHONE NUMBER: (562) 263-7857) AND INFORMED THE CONTACT THAT THEY WOULD NOT SERVICE THE VEHICLE SINCE THE CONTACT WAS THE SECOND OWNER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 LEXUS IS 250
    - WORCESTER, MA

    TL* THE CONTACT OWNS A 2010 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING LOCKED UP AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO COAST THE VEHICLE TO THE SHOULDER AND CALLED A TOW TRUCK. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 LEXUS GS 350
    - ARLINGTON, TX

    TAKATA RECALL; MAY 23, 2016; GZG, 16V340. FRONT SEAT PASSENGER. I CANNOT PUT ANYONE IN THE FRONT SEAT. LEXUS WILL NOT FIX OR BUY THE CAR BACK, BUT CARMAX WILL. I SELDOM DRIVE...NOT HAPPY. MY CAR WAS HIT PARKED AND THE BAG DID NOT GO OFF. THE CAR WAS REPAIRED BY PROGRESSIVE BUT I CANNOT BE SURE I THEY CHECKED ITS SECURITY OF THE BAG. DON'T FEEL SAFE IN THE CAR AT ALL. TCC CAMPUS, ARLINGTON, TX. I WAS VOTING. IT WAS A TRUCK. AND BI-STANDERS GOT HER INFO. SHE TRIED TO HIT AND RUN

    Source: NHTSA WEB SITE
  • 2011 LEXUS ES350
    - MEMPHIS, TN

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED LEXUS OF MEMPHIS 2600 RIDGEWAY RD, MEMPHIS, TN 38119, PHONE NUMBER: (901) 362-8833, WHERE IT WAS CONFIRMED THAT THE RECALL REPAIR PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/05/17*LJ *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2015 LEXUS NX200T
    - HOUSTON, TX

    ON AUGUST 07, 2017 AT APPROXIMATELY 4:49 PM CDT MY DAUGHTER WAS INVOLVED IN A ACCIDENT, CAR CRASH AS REAR END COLLISION. SHE WAS DRIVING 2015 LEXUS NX 200T ON THE SERVICE ROAD ABOUT 39 MPH AND AT THE DISTANCE ABOUT 50 TO 60 FEET AS SHE WAS APPROACHING IN THE CAR IN FRONT, SHE HAD HER FOOT ON THE BREAK AND HER VEHICLE WAS NOT STOPPING AND SHE WAS PUSHING THE BREAKS REPEATEDLY AND THE BREAKS DIDN'T FUNCTION AND THE CAR DIDN'T SLOW DOWN. FINALLY SHE EMBRACED FOR IMPACT AND ENDED UP TO REAR END CRASH AND HITTING HEAD ON THE VEHICLE IN FRONT OF HER, AND ALSO PUSHING IT TO HIT ANOTHER VEHICLE CAUSING REAR END COLLISION AND INVOLVING 3 CARS IN CRASH. (INITIALLY IN DISTANCE I SAW BOTH OTHER TWO CARS IN FRONT OF ME TAKING BREAKS AS THEY WERE ABOUT TO STOP, THE FIRST CAR STOPPED COMPLETELY FIRST, THE SECOND ONE SLAMMED ON THE BREAKS A VERY HARSH ONE AND DON'T REALLY KNOW IF HE HIT THE FIRST ONE OR WHEN I HIT IT THAT HAPPEN AND REGARDLESS HIS FOOT WAS STILL ON THE BREAKS THEN HE COULDN'T AVOID HITTING THE FIRST ONE ???) BEFORE THE CRASH AND ABOUT 3 MONTHS AGO MY DAUGHTER TOLD ME THAT HER BREAKS WERE SKIDING OUT OF CONTROL, AND ALSO I HAD RECEIVED THE RECALL FROM LEXUS AND URGENTLY STOPPED BY LEXUS DEALER AND HAD RECALL INSPECTION COMPLETED. BASED ON INVOICE THE CAR WAS INSPECTED BY LEXUS AND REPROGRAMMED THE BREAK SKID CONTROL ECU AS PART OF RECALL, AND THIS IS THE MOST SCARY PART KNOWING THAT THE BREAK ISSUE FAILURE IS STILL HAPPENING EVEN AFTER THE RECALL. I HAVE REPORTED THIS INCIDENT TO MY INSURANCE FOR FURTHER INVESTIGATION TO IDENTIFY THE BREAK FAILURE CAUSE AND CONTACTING LEXUS FOR THEIR AWARENESS AND OWN INVESTIGATION AS NECESSARILY SO THE RIGHT PREVENTIVE ACTIONS ARE PLACED TO STOP ANY OTHER REOCCURRENCE. SO AT THIS POINT THE INVESTIGATION IS IN PROCESS & I WILL UPDATE THIS SITE ONCE IT IS DONE AND THE OUTCOMES OF BLACK BOX COMPUTER RETRIEVAL DATA ARE OBTAINED.

    Source: NHTSA WEB SITE
  • 2006 LEXUS IS 250
    - PASADENA, TX

    TOYOTA AND LEXUS V6 COLD START ENGINE RATTLE ' 2GR/3GR/4GR PREVIOUSNEXT TOYOTA AND LEXUS V6 COLD START ENGINE RATTLE ' 2GR/3GR/4GR THE FIRST COLD START OF THE MORNING SOME TOYOTA AND LEXUS V6 OWNERS, ESPECIALLY THOSE WHO HAVE THE 2.5L OR 3.5L V6, NOTICE A LOUD RATTLE THE FIRST FEW SECONDS AFTER STARTUP. THE NOISE DISAPPEARS AFTER THE CAR BUILDS OIL PRESSURE. THE MOST COMMON CAUSE IS THE VARIABLE VALVE TIMING CAMSHAFT GEAR ASSEMBLY LEAKING DOWN OIL PRESSURE AS IT SITS. WHAT IS THIS PART AND WHAT SHOULD YOU DO IF YOU EXPERIENCE THESE SYMPTOMS? THE VARIABLE VALVE TIMING SYSTEM ALLOWS THE ENGINE TO BENEFIT FROM TIMING THAT CAN CHANGE AS THE ENGINE DICTATES ' IT'S LIKE HAVING MANY DIFFERENT STYLES OF CAMSHAFT AT THE READY. AT A STEADY FREEWAY CRUISING SPEED? THE VARIABLE VALVE TIMING ACTS LIKE AN EXHAUST GAS RECIRCULATION SYSTEM, HELPING TO REDUCE ENGINE EMISSIONS. GOING FOR A SPIRITED DRIVE? THE TIMING RAMPS ITSELF UP, AGGRESSIVELY ADVANCING THE INTAKE CAM TO HELP SPEED AIR AND FUEL INTO THE CYLINDERS TO GIVE YOU THE MOST POWERFUL COMBUSTION IT CAN MUSTER. BOTH INTAKE AND BOTH EXHAUST CAMSHAFTS ARE INDEPENDENTLY CONTROLLED BY INDIVIDUAL VALVES THAT FLOW OIL INTO AND OUT OF THE CAMSHAFT GEARS, ADVANCING AND RETARDING THE CAMSHAFT'S TIMING AS DICTATED BY THE ENGINE'S COMPUTER. OIL PRESSURE IS USED TO MOVE INTERNAL PHASERS IN THE CAM GEARS, ALLOWING THEM INFINITE VARIATIONS OF POSITION. BELOW IS A PHOTO OF A VARIABLE CAMSHAFT GEAR OPENED UP: VVT TIMING GEAR LEXUS IS 250 2006 HAS THE SAME ISSUE HOW COME THERE IS NO RECALL

    Source: NHTSA WEB SITE
  • 2011 LEXUS GX460
    - HUNTSVILLE, AL

    "TAKATA RECALL" I RECEIVED A RECALL FOR THIS ISSUE MAY 2016. I HAVE CHECKED A NUMBER OF TIMES SINCE WHEN THIS WILL BE REMEDIED. MOST RECENTLY AUGUST 2017. EACH TIME I AM TOLD THERE IS NOT YET A REMEDY FOR MY VEHICLE THOUGH I HAVE BEEN TOLD POSSIBLY SEPT-OCT 2017. THE RECALL STATES THAT SIGNIFICANT DEGRADATION MAY OCCUR BETWEEN 6-9 YEARS AFTER PUT IN SERVICE. MY VEHICLE HAS NOW BEEN IN SERVICE 7YRS 6 MONTHS. I HAVE NOT ASKED FOR A LOANER, BUT FEEL THIS MAY BE MY ONLY RECOURSE AS I FEEL THAT A "TIMELY MANNER" HAS COME AND GONE. IT IS NEARLY IMPOSSIBLE TO NEVER HAVE A PASSENGER RIDE IN THE FRONT AND AT BEST I SHOULDN'T HAVE TO DEAL WITH SUCH AN INCONVENIENCE AS TO REMEMBER TO ROPE OFF MY FRONT SEAT.

    Source: NHTSA WEB SITE
  • 2011 LEXUS IS 250
    - DALLAS, TX

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PARK PLACE LEXUS PLANO DEALER LOCATED IN PLANO, TEXAS WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2012 LEXUS ES350
    - LAMPASAS, TX

    TAKATA RECALL NHTSA RECALL NO. 6V-340 & 17V-006. I HAVE BEEN WAITING FOR A REMEDY TO THE RECALL PROBLEM FOR AN EXTENDED PERIOD OF TIME. I CONTINUE TO GET A MESSAGE THAT THERE IS NO REMEDY AT THIS TIME AND WE WILL CONTACT YOU WHEN WE HAVE IT.

    Source: NHTSA WEB SITE
  • 2008 LEXUS RX350
    - FAYETTEVILLE, NC

    THE OIL COOLER PIPE ASSEMBLY ON THE ENGINE FAILED CATASTROPHICALLY CAUSING A SUDDEN LOST OF A LARGE VOLUME OF OIL. THE FAILURE OCCURRED WHILE DRIVING ON A STREET AND WAS ONLY NOTICED WHILE PARKING (A CO-WORKER SAW THE OIL POURING OUT OF THE CAR). THE CONSUMER STATED HE WAS NOT MADE AWARE OF THE WARRANTY ENHANCEMENT PROGRAM. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. UPDATED 10/10/2017*JS

    Source: CONSUMER LETTER